Your browser doesn't support javascript.
loading
Improving communication with parents: the Neonatal Intensive Care Unit Empathy Workshop.
Kasat, Kavita; Stoffels, Guillaume; Ellington, Marty.
Afiliação
  • Kasat K; Department of Pediatrics, Zucker School of Medicine, New York, NY, USA. kkasat@northwell.edu.
  • Stoffels G; Lenox Hill Hospital, Northwell Health System, New York, NY, USA. kkasat@northwell.edu.
  • Ellington M; Northwell Health System, New York, NY, USA.
J Perinatol ; 40(9): 1423-1432, 2020 09.
Article em En | MEDLINE | ID: mdl-32712622
OBJECTIVE: To implement an "Empathy Workshop" focused on improving Neonatal Intensive Care Unit (NICU) health care provider communication skills. METHODS: Staff-led, small group "Empathy Workshops" were conducted over a 2 year period. NICU parents answered a section of the "Picker Institute Parent Experiences of Neonatal Care Survey" in the pre- and post-intervention periods. NICU health care providers completed the "NICU Provider Communication Skills Self-Assessment" at three time points. RESULTS: Parent survey scores significantly improved in two questions: referring to child by first name (p = 0.02) and being offered emotional support from the staff (p = 0.03) or information on parent support groups (p = 0.03). Fifty-seven NICU providers completed all three self-assessments. Following the workshop, providers were significantly more comfortable with daily communication, discussing end of life issues, managing anxiety around difficult conversations, and handling a combative situation. CONCLUSIONS: The "Empathy Workshop" successfully enhanced NICU provider communication skills, thereby improving emotional support demonstrated to NICU parents.
Assuntos

Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Assunto principal: Unidades de Terapia Intensiva Neonatal / Empatia Limite: Child / Humans / Newborn Idioma: En Revista: J Perinatol Assunto da revista: PERINATOLOGIA Ano de publicação: 2020 Tipo de documento: Article País de afiliação: Estados Unidos

Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Assunto principal: Unidades de Terapia Intensiva Neonatal / Empatia Limite: Child / Humans / Newborn Idioma: En Revista: J Perinatol Assunto da revista: PERINATOLOGIA Ano de publicação: 2020 Tipo de documento: Article País de afiliação: Estados Unidos