Asunto(s)
Técnicas de Apoyo para la Decisión , Equipos de Administración Institucional/organización & administración , Sistemas de Registros Médicos Computarizados/organización & administración , Interfaz Usuario-Computador , Instituciones Oncológicas , Recolección de Datos/métodos , Procesos de Grupo , Humanos , Innovación Organizacional , Proyectos Piloto , Telecomunicaciones , TexasRESUMEN
A study was done during 1991-1992 to determine the perceived impact of electronic mail (E-mail) relative to other forms of communication in health sciences institutions. E-mail subscribers at two major health sciences institutions were sent 2919 surveys, and 823 (28%) completed survey instruments were returned. A significant positive impact of E-mail was found relative to other forms of communication (e.g., paper, phone) with regard to E-mail messaging, response rates, influence, value, formality, perceptions, errors in communication, cost-effectiveness, communication style, and other factors. Areas where no differences were found between communication mechanisms were also revealing. Technical problems, maintenance, and confidentiality of E-mail messaging were not found to be significant problems. Trends, value, and impact of E-mail use in health sciences institutions are also discussed.
Asunto(s)
Centros Médicos Académicos , Comunicación , Automatización de Oficinas , Actitud , Alfabetización Digital , Comportamiento del Consumidor , Personal de Salud , Humanos , Relaciones Interprofesionales , Automatización de Oficinas/estadística & datos numéricos , Programas Informáticos , Encuestas y Cuestionarios , Teléfono , Tennessee , TexasRESUMEN
With nine hospitals, 14 clinics, several managed-care plans, a multispeciality physician clinic, a large home health division--and the largest non-military air transport service in the U.S.--Samaritan Health Services in Maricopa County, Ariz., had a need for some major decision support. Their new EIS has passed the acid test--two new top executives began using it after less than an hour of orientation and continue to use it to shape the large organization's strategic direction.
