A qualitative study on emotional labor and work-family conflictin caregivers working in nursing homes / Un estudio cualitativo sobre el trabajo emocional y el conflicto trabajo-familia en cuidadores que trabajan en residencias de ancianos

A pesar de la evidencia que sugiere que el trabajo de cuidado implica la realización de trabajo emocional y experiencias de conflicto trabajo-familia, la relación de estas dos experiencias de trabajo sigue sin ser examinada. El presente estudio tiene como objetivo explorar las experiencias de desempeño del trabajo emocional y el conflicto trabajo-familia y sus vínculos entre los cuidadores que trabajan en hogares de ancianos. Para abordar la pregunta de investigación, utilizamos entrevistas semiestructuradas con una muestra de 24 mujeres cuidadoras que trabajan a tiempo completo en residencias de ancianos en el centro y norte de Portugal. Los resultados revelaron la presencia de trabajo emocional, Conflicto Trabajo-Familia y un impacto del trabajo emocional en Conflicto Trabajo-Familia basado en la tensión. En general, los resultados sugirieron que el trabajo emocional tiene efectos en Conflicto Trabajo-Familia, lo que apunta a la necesidad de que los directores de las instituciones de cuidado de ancianos consideren formas de reducir estos efectos nocivos en los trabajadores.(AU)

Despite evidence suggesting that care work involves the perfor-mance of emotional labor an experience of work-family conflict, the rela-tion of these two work experiences remain under-examined. The present study aims to fill this gap by exploring the experiences of performing emo-tional labor and work-family conflict and their links among caregivers working in nursing homes. To address the research question, we used semi-structured interviews with a sample of 24 female caregivers working full-time in nursing homes in the center and north of Portugal. The results revealed the presence of emotional labor, work-family conflict, and an im-pact of emotional labor in strain-based work-family conflict. Overall, the results suggested that emotional labor has effects on work-family conflict, pointing to the need that directors of elderly care institutions should con-sider ways of reducing these harmful effects on worker.(AU)

Portuguese version of Bern Illegitimates Task Scale: adaptation and evidence of validity.

BACKGROUND: A new element for job stress called Illegitimate Tasks has been investigated in recent years, along with stress as an offense to self-theory. Illegitimate tasks are those that are either needless or unrelated to the employee's role and can be categorized as unreasonable tasks and unnecessary tasks. METHODS: This study aimed to adapt the Bern Illegitimate Tasks Scale to Portuguese and provide evidence of its validity, through a confirmatory factor analysis with a sample of 472 workers from different sectors. RESULTS: The internal consistency, of the whole scale, measured by Cronbach's alpha, was 0.923 and 0.902 and 0.928 for the unnecessary tasks and, for unreasonable tasks subscales respectively. The confirmatory analysis supported a two-factor model and showed good to very good indexes of fit (CFI = 0.985; TLI = 0.997; SRMR = 0.035; RMSEA = 0.171). DISCUSSION: The Portuguese version of the Bern Illegitimate Tasks Scale presents very good psychometric properties for the intended measurement goals and can now be used in research with Portuguese speaking samples.

Citizenship fatigue as mediator between compulsory citizenship behavior and work-family conflict / Fadiga de cidadania como mediador entre comportamentos obrigatórios de cidadania e conflito trabalho-família / La fatiga de la ciudadanía como mediadora entre comportamientos obligatorios de ciudadanía y conflicto trabajo-familia

Framed by the conservation of resources theory, we investigated the mediating role of citizenship fatigue in the relationship between compulsory citizenship behavior and work-family conflict. Using a sample of 171 women (M = 41.16, SD = 10.18) working in facilities for the elderly in Portugal, we examined the direct and indirect relationship between compulsory citizenship behavior and work-family conflict. The data, collected using a self-reported questionnaire, shows that compulsory citizenship behavior influences work-family conflict with citizenship fatigue as a mediator. Theoretical and practical implications are discussed.

Apoiados na teoria da conservação de recursos, investigamos o papel mediador da fadiga de cidadania na relação entre os comportamentos obrigatórios de cidadania organizacional e o conflito trabalho-família. Com base numa amostra de 171 mulheres (M = 41,16; SD = 10,18) a trabalhar em instituições para idosos em Portugal, examinámos a relação direta e indireta entre comportamentos obrigatórios de cidadania organizacional e o conflito trabalho-família. Os dados recolhidos através de um questionário de autopreenchimento mostram que os comportamentos obrigatórios de cidadania influenciam o conflito trabalho-família e que esta relação é mediada pela fadiga de cidadania. Implicações teóricas e práticas são discutidas.

Con base en la teoría de la conservación de recursos, investigamos el papel mediador de la fatiga de la ciudadanía en la relación entre los comportamientos de ciudadanía organizacional y el conflicto trabajo-familia. A partir de una muestra de 171 mujeres (M = 41.16; SD = 10,18) que trabajan en instituciones para la tercera edad en Portugal, examinamos la relación directa e indirecta entre comportamientos obligatorios de ciudadanía organizacional y el conflicto trabajo-familia. El resultado muestra que los comportamientos obligatorios de ciudadanía influyen en el conflicto trabajo-familia y que esta relación está mediada por la fatiga ciudadana. Se discuten las implicaciones teóricas y prácticas.

Organizational citizenship behaviour in schools: validation of a questionnaire

The present study examines the psychometric properties (including factorial validity) of an organizational citizenship behavior (OCB) scale in a school context. A total of 321 middle and high school teachers from 59 schools in urban and rural areas of central Portugal completed the OCB scale at their schools. The confirmatory factor analysis validated a hierarchical model with four latent factors on the first level (altruism, conscientiousness, civic participation and courtesy) and a second order factor (OCB). The revised model fit with the data, χ2/gl = 1.97; CFI = .962; GFI = .952, RMSEA = .05. The proposed scale (comportamentos de cidadania organizacional em escolas- Revista CCOE-R)- is a valid instrument to assess teacher’s perceptions of OCB in their schools, allowing investigation at the organizational level of analysis (AU)

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Organizational citizenship behavior in schools: validation of a questionnaire.

The present study examines the psychometric properties (including factorial validity) of an organizational citizenship behavior (OCB) scale in a school context. A total of 321 middle and high school teachers from 59 schools in urban and rural areas of central Portugal completed the OCB scale at their schools. The confirmatory factor analysis validated a hierarchical model with four latent factors on the first level (altruism, conscientiousness, civic participation and courtesy) and a second order factor (OCB). The revised model fit with the data, χ 2 /gl = 1.97; CFI = .962; GFI = .952, RMSEA = .05. The proposed scale (comportamentos de cidadania organizacional em escolas- Revista CCOE-R)- is a valid instrument to assess teacher's perceptions of OCB in their schools, allowing investigation at the organizational level of analysis.