The perils of hotel technology: The robot usage resistance model.

The COVID-19 outbreak has accelerated the development of service robots. However, service robots in some hotels have been put aside despite successful adoption. This study thus focuses on hotel employees' inhibited continuous usage intention by examining the challenges of benefiting from service robots. A robot usage resistance model (RURM) has been proposed based on the results. In this model, lack of authentic anthropomorphous features and low usability as technological characteristics could influence employees' cognitions toward service robots, while robot-related excessive workloads, techno-insecurity, and techno-uncertainty as psychological stimuli could trigger negative emotional arousal, which in turn fosters employee resistance to service robot continuous usage. This study offers a more solid conceptual investigation into employee resistance to service robot continuous usage, thus allowing the development of strategies to better reap the rewards of hotel service robot usage.

Inducing wellbeing through staycation programs in the midst of the COVID-19 crisis.

The COVID-19 pandemic aftermath has aggravated its traumatic effect to engender a mental health crisis. With increasingly worsened psychological wellbeing, it is the responsibility of tourism scholars and operators alike to explore how contemporary tourism offerings can enable individuals to rebuild hope and optimism through relishing tourism's restorative appeals amid rigid border lockdowns. However, it remains unclear whether tourists are able to restore themselves from staycation programs, since tourists have a tendency to favor a novel space, as opposed to a usual travel environment. To address this question, we relied upon a government-funded staycation campaign using a survey to assess a transformative process leading from travel motivation and restoration to fortifying psychological capital and wellbeing. Drawing on theories pertaining to attention restoration, psychological capital, and involvement, our findings unravel a travel transformative mechanism of staycation programs that build a linkage between travel motivation and favorable psychological outcomes amid adverse circumstances.

Are we behaviorally immune to COVID-19 through robots?

In the context of the health risks of the COVID-19 pandemic, tourists' choices have shifted to reflect a subconscious psychological mechanism - the behavioral immune system - that facilitates human organisms to better identify plausible threats to ones' health through environment cues. This research draws upon this theoretical lens to assess tourists' pre-trip hotel evaluation in two 2 × 2 between-subject experiments. Experiment 1 (robot vs. human) tested the service provider's effect on hotel selection evaluation through the mediation of sense of control and the moderation of pandemic risk. Experiment 2 examined this chain of relationship through the moderation of hotel type. This research contributes to the literature by underscoring the pathogen-avoidance mechanism in tourist evaluation and the peril of robotization.

Do destinations have multiple lifecycles?

This research note tests the proposition empirically that destinations have multiple lifecycles. It studies tourist arrivals to over 200 destination countries and economies over a 35 year period and applies Butler's parameters to map their lifecycles. Six different lifecycle patterns were identified. Empirical findings from this study echo's Baggio's conceptual notation by showcasing that destination lifecycles seems to follow specific traits commensurate with other destinations to form a typology of networked lifecycles. In other words, we go beyond the single-destination lifecycle paradigm to improvise a new research direction that centers on co-occurrence of destination changes that reflect a certain type of lifecycle. It paves the way by introducing the concept of destination coevolution as an analogy to describe lifecycle reciprocity among a cluster of destinations that undergo a similar evolutionary odyssey.

The coevolutionary process of restaurant CSR in the time of mega disruption.

This study investigates how US foodservice conglomerates have embarked on corporate social responsibility (CSR) measures to circumvent dire situations during the COVID-19 pandemic. It explores the evolution of CSR practices from restaurant enterprises to rescue and salvage their stakeholders. By analyzing press releases from ten restaurant chains in three different crisis phases (incubation, acceleration, and climax) through corpus linguistics, we identify a CSR progression mechanism that coevolves with the aftermath of the crisis among their stakeholders. This study improvises the CSR- as-process view to highlight the time-variant dynamic nature of CSR development over the course of major disruption.

A quarantined lodging stay: The buffering effect of service quality.

How do guests feel during their stay at quarantine lodging? This study draws on terror management theory and social exclusion theory to synthesize a model that highlights guests' perceptions about their experience under enforced isolation. The model articulates guests' feeling of anxiety and loneliness, whereas quality of service presents warmth and care that activates an anxiety buffer mechanism that mitigates the effect of anxiety. In turn guests' level of anxiety is further explained by an interaction between their health status and the length of stay. Results point to a conduit for studying the dark side of hospitality, opening up research avenues that could help assess broader social behavioral changes during the global pandemic, while offering operators revelations for lodging management during a crisis.