Establishing the Foundations of Emotional Intelligence in Care Companion Robots to Mitigate Agitation Among High-Risk Patients With Dementia: Protocol for an Empathetic Patient-Robot Interaction Study.

BACKGROUND: An estimated 6.7 million persons are living with dementia in the United States, a number expected to double by 2060. Persons experiencing moderate to severe dementia are 4 to 5 times more likely to fall than those without dementia, due to agitation and unsteady gait. Socially assistive robots fail to address the changing emotional states associated with agitation, and it is unclear how emotional states change, how they impact agitation and gait over time, and how social robots can best respond by showing empathy. OBJECTIVE: This study aims to design and validate a foundational model of emotional intelligence for empathetic patient-robot interaction that mitigates agitation among those at the highest risk: persons experiencing moderate to severe dementia. METHODS: A design science approach will be adopted to (1) collect and store granular, personal, and chronological data using Personicle (an open-source software platform developed to automatically collect data from phones and other devices), incorporating real-time visual, audio, and physiological sensing technologies in a simulation laboratory and at board and care facilities; (2) develop statistical models to understand and forecast the emotional state, agitation level, and gait pattern of persons experiencing moderate to severe dementia in real time using machine learning and artificial intelligence and Personicle; (3) design and test an empathy-focused conversation model, focused on storytelling; and (4) test and evaluate this model for a care companion robot (CCR) in the community. RESULTS: The study was funded in October 2023. For aim 1, architecture development for Personicle data collection began with a search for existing open-source data in January 2024. A community advisory board was formed and met in December 2023 to provide feedback on the use of CCRs and provide personal stories. Full institutional review board approval was received in March 2024 to place cameras and CCRs at the sites. In March 2024, atomic marker development was begun. For aim 2, after a review of open-source data on patients with dementia, the development of an emotional classifier was begun. Data labeling was started in April 2024 and completed in June 2024 with ongoing validation. Moreover, the team established a baseline multimodal model trained and validated on healthy-person data sets, using transformer architecture in a semisupervised manner, and later retrained on the labeled data set of patients experiencing moderate to severe dementia. In April 2024, empathy alignment of large language models was initiated using prompt engineering and reinforcement learning. CONCLUSIONS: This innovative caregiving approach is designed to recognize the signs of agitation and, upon recognition, intervene with empathetic verbal communication. This proposal has the potential to have a significant impact on an emerging field of computational dementia science by reducing unnecessary agitation and falls of persons experiencing moderate to severe dementia, while reducing caregiver burden. INTERNATIONAL REGISTERED REPORT IDENTIFIER (IRRID): PRR1-10.2196/55761.

Foundation metrics for evaluating effectiveness of healthcare conversations powered by generative AI.

Generative Artificial Intelligence is set to revolutionize healthcare delivery by transforming traditional patient care into a more personalized, efficient, and proactive process. Chatbots, serving as interactive conversational models, will probably drive this patient-centered transformation in healthcare. Through the provision of various services, including diagnosis, personalized lifestyle recommendations, dynamic scheduling of follow-ups, and mental health support, the objective is to substantially augment patient health outcomes, all the while mitigating the workload burden on healthcare providers. The life-critical nature of healthcare applications necessitates establishing a unified and comprehensive set of evaluation metrics for conversational models. Existing evaluation metrics proposed for various generic large language models (LLMs) demonstrate a lack of comprehension regarding medical and health concepts and their significance in promoting patients' well-being. Moreover, these metrics neglect pivotal user-centered aspects, including trust-building, ethics, personalization, empathy, user comprehension, and emotional support. The purpose of this paper is to explore state-of-the-art LLM-based evaluation metrics that are specifically applicable to the assessment of interactive conversational models in healthcare. Subsequently, we present a comprehensive set of evaluation metrics designed to thoroughly assess the performance of healthcare chatbots from an end-user perspective. These metrics encompass an evaluation of language processing abilities, impact on real-world clinical tasks, and effectiveness in user-interactive conversations. Finally, we engage in a discussion concerning the challenges associated with defining and implementing these metrics, with particular emphasis on confounding factors such as the target audience, evaluation methods, and prompt techniques involved in the evaluation process.

ZotCare: a flexible, personalizable, and affordable mhealth service provider.

The proliferation of Internet-connected health devices and the widespread availability of mobile connectivity have resulted in a wealth of reliable digital health data and the potential for delivering just-in-time interventions. However, leveraging these opportunities for health research requires the development and deployment of mobile health (mHealth) applications, which present significant technical challenges for researchers. While existing mHealth solutions have made progress in addressing some of these challenges, they often fall short in terms of time-to-use, affordability, and flexibility for personalization and adaptation. ZotCare aims to address these limitations by offering ready-to-use and flexible services, providing researchers with an accessible, cost-effective, and adaptable solution for their mHealth studies. This article focuses on ZotCare's service orchestration and highlights its capabilities in creating a programmable environment for mHealth research. Additionally, we showcase several successful research use cases that have utilized ZotCare, both in the past and in ongoing projects. Furthermore, we provide resources and information for researchers who are considering ZotCare as their mHealth research solution.

A hybrid optimization method to design a sustainable resilient supply chain in a perishable food industry.

To integrate the location, inventory, and routing (LIR) problems arising in designing a resilient sustainable perishable food supply network (RSPFSN), a bi-objective optimization model is developed. To improve the resiliency and sustainability of the RSPFSN, a dynamic pricing strategy is used to cope with the disrupting events, along with minimizing the total cost and CO2 emission of the whole network. One of the important features of the proposed model is taking into account the effects of route disruptions and traffic conditions on the deterioration of products. To solve the mixed-integer nonlinear bi-objective optimization model, a novel hybrid method is developed using the Heuristic Multi-Choice Goal Programming and Utility Function Genetics Algorithm (HMCGP-UFGA). To improve resiliency, the dynamic pricing strategy, considering the traffic condition, can lead to around a 20% improvement in both cost and CO2 emission, based on the results of our case study in a dairy supply chain. Besides, the results of sensitivity analysis display the high flexibility of the proposed approach for various problems.