Validez del Conjunto Mínimo Básico de Datos para la investigación de resultados en la atención al síndrome coronario agudo / Validity of the Minimum Basic Data Set for research into outcomes of the care of acute coronary syndrome

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[Evaluation and Improvement of the Informed Consent Documents in 9 Hospitals, Spain]. / Evaluación y mejora de la calidad de los documentos de consentimiento informado en nueve hospitales del servicio murciano de salud.

BACKGROUND: Informed consent forms are very important in the process of medical information. The aim of this study was to assess the changes in the formal quality levels of these documents, as a result of corrective measures implemented after the first evaluation. METHODS: Complete cycle of evaluation and quality improvement, with 4 assessments between the years 2007 and 2013. They were assessed 19 criteria in 3,045 documents belonging to 9 hospitals of Murcian Health Service. In the first evaluation the universe was studied and in the others a random sample. From the results of the first assessment corrective measures were implemented. To evaluate its effectiveness the percentage of non-observances per criteria was obtained, calculating the percentage of relative improvement between the first and the last evaluation. To assess the variability among hospitals the high-low ratio in the average number of defects per document was obtained. RESULTS: The percent of improvement achieved was 40.8%. This ranged from 94% in the name of the centre to 17.6% in the relevant consequences, being statistically significant in 16 of the 19 criteria. The average number of defects per document decreased from 7.6 to 4.5, with a high-low ratio among hospitals of 8.33. CONCLUSIONS: The improvement achieved in the quality of informed consent documents is related to the effectiveness of corrective measures implemented.

Evaluación y mejora de la calidad de los documentos de consentimiento informado en nueve hospitales del servicio murciano de salud / Evaluation and Improvement of the Informed Consent Documents in 9 Hospitals, Spain

Fundamentos: Los documentos de consentimiento informado tienen gran importancia en el proceso de información médica. El objetivo de este trabajo fue evaluar los cambios producidos en los niveles de calidad formal de estos documentos como consecuencia de las medidas correctoras puestas en marcha tras la primera evaluación. Métodos: Ciclo completo de evaluación y mejora de la calidad con 4 evaluaciones entre los años 2007 y 2013. Se valoraron 19 criterios en 3.045 documentos pertenecientes a 9 hospitales del Servicio Murciano de Salud. En la primera evaluación se estudiaron todos los documentos y en las restantes una muestra aleatoria. A partir de los resultados de la primera evaluación se pusieron en marcha medidas correctoras. Para valorar su efectividad se calculó el porcentaje de incumplimiento de los criterios y el porcentaje de mejora relativa entre la primera y la última evaluación Para valorar la variabilidad se obtuvo la razón de variación entre hospitales en el promedio de defectos por documento. Resultados: La mejora alcanzada fue del 40,8%. Esta oscilaba entre el 94% en el nombre del centro y el 17,6% en las consecuencias relevantes, siendo las diferencias encontradas en 16 de los 19 criterios estadísticamente significativas. El promedio de defectos por documento descendió de 7,6 a 4,5 con una razón de variación entre hospitales de 8,33. Conclusiones: La mejora alcanzada en la calidad de los documentos de consentimiento informado está relacionada con la efectividad de las medidas correctoras puestas en marcha (AU)

Background: Informed consent forms are very important in the process of medical information. The aim of this study was to assess the changes in the formal quality levels of these documents, as a result of corrective measures implemented after the first evaluation. Methods: Complete cycle of evaluation and quality improvement, with 4 assessments between the years 2007 and 2013. They were assessed 19 criteria in 3,045 documents belonging to 9 hospitals of Murcian Health Service. In the first evaluation the universe was studied and in the others a random sample. From the results of the first assessment corrective measures were implemented. To evaluate its effectiveness the percentage of non-observances per criteria was obtained, calculating the percentage of relative improvement between the first and the last evaluation. To assess the variability among hospitals the high-low ratio in the average number of defects per document was obtained. Results: The percent of improvement achieved was 40.8%. This ranged from 94% in the name of the centre to 17.6% in the relevant consequences, being statistically significant in 16 of the 19 criteria. The average number of defects per document decreased from 7.6 to 4.5, with a high-low ratio among hospitals of 8.33. Conclusions: The improvement achieved in the quality of informed consent documents is related to the effectiveness of corrective measures implemented (AU)

Factores relacionados con la satisfacción del paciente en los servicios de urgencias hospitalarios / Factors related to patient satisfaction with hospital emergency services

Objetivos Conocer las variables de calidad percibida que se relacionan con la satisfacción e identificar la influencia de los factores sociodemográficos en el grado de satisfacción del usuario de las urgencias hospitalarias. Métodos Encuesta telefónica con cuestionario de elaboración propia a una muestra de 3600 usuarios de los servicios de urgencias de nueve hospitales públicos durante los años 2008 y 2009.ResultadosEl modelo ajustado que incluye todas las variables de calidad percibida y las variables sociodemográficas explicó el 47,1% de la varianza (R2 corregida). De todas las variables independientes incluidas, sólo ocho resultaron significativas para predecir la satisfacción del paciente. Estas variables hacen referencia al trato del personal médico (p = 0,041), la profesionalidad del personal de enfermería (p = 0,010) y del celador (p = 0,022), la infraestructura (limpieza y confort) (p = 0,033 y 0,008), la información recibida al alta (p = 0,000), el tiempo pasado en urgencias (p = 0,000) y la percepción de tratamiento-diagnóstico sin fallos (p = 0,028).Conclusiones Los resultados obtenidos con la aplicación del cuestionario permitieron identificar las áreas donde implantar acciones correctoras mediante la identificación de las variables que influyen en la satisfacción del paciente de urgencias, así como la identificación de posibles factores de confusión a controlar para su utilización en la comparación de resultados entre diferentes hospitales. El cuestionario de satisfacción en urgencias es un instrumento útil para evaluar y mejorar la calidad asistencial (AU)

Objectives To determine the perceived quality variables related to satisfaction and to identify the influence of sociodemographic factors on user satisfaction with hospital emergencies. Methods A telephone survey was conducted with a specifically designed questionnaire for use in a sample of 3,600 users of hospital emergency services in nine public hospitals in 2008 and 2009.ResultsThe adjusted model including all perceived quality and sociodemographic variables explained 47.1% of the variance (adjusted R2). Of all the independent variables included, only eight were significant in predicting the level of patient satisfaction. These variables were related to the patient's opinion of the relationship with medical staff (p = 0.041), nurses’ and porters’ professionalism (p = 0.010 and 0.022), infrastructure (cleanliness and comfort) (p = 0.033 and 0.008), information received at discharge (p = 0.000), waiting time in the emergency department (p = 0.000) and the perception of treatment-diagnosis without failure (p = 0.028).Conclusions The variables influencing emergency patients’ satisfaction were determined, allowing areas where corrective action could be introduced to be identified. In addition, possible confounding factors that should be controlled for when comparing results among distinct hospitals were identified. The emergency satisfaction questionnaire is a useful instrument to evaluate and improve quality of care(AU)

[Factors related to patient satisfaction with hospital emergency services]. / Factores relacionados con la satisfacción del paciente en los servicios de urgencias hospitalarios.

OBJECTIVES: To determine the perceived quality variables related to satisfaction and to identify the influence of sociodemographic factors on user satisfaction with hospital emergencies. METHODS: A telephone survey was conducted with a specifically designed questionnaire for use in a sample of 3,600 users of hospital emergency services in nine public hospitals in 2008 and 2009. RESULTS: The adjusted model including all perceived quality and sociodemographic variables explained 47.1% of the variance (adjusted R(2)). Of all the independent variables included, only eight were significant in predicting the level of patient satisfaction. These variables were related to the patient's opinion of the relationship with medical staff (p = 0.041), nurses' and porters' professionalism (p = 0.010 and 0.022), infrastructure (cleanliness and comfort) (p = 0.033 and 0.008), information received at discharge (p = 0.000), waiting time in the emergency department (p = 0.000) and the perception of treatment-diagnosis without failure (p = 0.028). CONCLUSIONS: The variables influencing emergency patients' satisfaction were determined, allowing areas where corrective action could be introduced to be identified. In addition, possible confounding factors that should be controlled for when comparing results among distinct hospitals were identified. The emergency satisfaction questionnaire is a useful instrument to evaluate and improve quality of care.

Análisis de los problemas, relacionados con medicamentos, detectados en un hospital general / Analysis of drug-related problems detected in a general hospital

Fundamento: Desde que se prescribe un fármaco hasta que éste tiene efecto en el paciente, pueden surgir los denominados problemas relacionados con los medicamentos (PRM). En el presente trabajo se describe la metodología empleada en nuestro hospital para identificar, prevenir y resolver los PRM. El objetivo principal es valorar la prevalencia y las características de los PRM detectados y los resultados de las intervenciones realizadas. Material y métodos: Se han analizado los PRM durante un período de un año, en un hospital general de 450 camas, con sistema de distribución de medicamentos en dosis unitarias (SDMDU) en el 100% de ellas. Diariamente, el farmacéutico revisa todos los tratamientos que se han procesado en el SDMDU. Una vez identificado un paciente con un PRM, se comunica la recomendación terapéutica por escrito a través de la "Notificación farmacoterapéutica", y se registra la respuesta obtenida trascurridas 48 h. Resultados: Durante el período de estudio hubo 17.180 ingresos y se detectaron 4.859 PRM. El mayor porcentaje de PRM (54%) corresponde a medicamentos no incluidos en la Guía Farmacoterapéutica (MNIGFT); un 88% de ellos fue por fármacos susceptibles de sustitución por un medicamento incluido en la GFT. Otro grupo importante de intervenciones corresponde al grupo de las interacciones medicamentosas, recomendaciones sobre administración de medicamentos, alertas sobre alergias e indicación de monitorización farmacoterapéutica. Los fármacos mayormente implicados pertenecían al sistema cardiovascular. Las intervenciones fueron aceptadas en un 41,7%. Conclusiones: La aplicación del programa de atención farmacéutica propuesto se ha mostrado útil para detectar, prevenir y resolver PRM. De cualquier modo, dada la repercusión del problema, es necesario establecer un sistema estandarizado que permita el seguimiento del tratamiento farmacoterapéutico

Background: Drug-related problems (DRP) can arise between the time a drug is prescribed until it has an effect on the patient. The present study describes the methodology used in our hospital to identify, prevent and resolve DRP. The main objective of this study was to determine the prevalence and characteristics of the DRP detected and the results of the pharmaceutical interventions performed to resolve these events. Material and methods: DRP were analyzed during a 1-year period in a general 450-bed hospital with a unit-dose drug distribution system (UDDDS) in all beds. A pharmacist reviewed all drugs processed in the UDDDS daily. When a DRP was identified, the therapeutic recommendation was communicated in writing through standard form, and the response obtained after 48 hours was registered. Results: During the study period, there were 17180 admissions and 4859 DRP were detected. The highest percentage of DRP (54%) corresponded to drugs not included in the drug formulary and 88% of these DRP were due to drugs that could have been substituted for drugs included in the drug formulary. Another important group of pharmaceutical interventions corresponded to drug interactions, recommendations on drug administration, allergy alerts, and indications for pharmacotherapeutic monitoring. The most frequently involved drugs were those acting on the cardiovascular system. A total of 41.7% of pharmaceutical interventions were accepted. Conclusions: The application of the program proposed was useful for detecting, preventing and resolving DRP. Given the repercussions of DRP, a standardized system that would allow follow-up of drug treatment is required