From e-service quality to behavioral intention to use e-fitness services post COVID-19 lockdown: When a crisis changes the social mindset.

Lockdowns resulting from the COVID-19 pandemic forced fitness centers to quickly adapt their entire offering to an online format. The subsequent health situation facilitated the maintenance of the online offer and has been a paradigm shift for sports centers. Success in the nowadays situation requires a proper understanding of what factors influence e-service quality and how these factors behave in relation to consumer satisfaction, attitudes toward online fitness services, and behavioral intentions. This research was conducted in April 2020, with 745 participants (492 women, 253 men) completing the Carlson and O'Cass e-service quality evaluation battery. The results showed that e-service quality during the lockdowns predicted attitudes toward the digital platforms and behavioral intentions, and e-service quality predicted attitudes and behavioral intentions. However, attitudes did not predict behavioral intentions; the possible influence of subjective norms and low perceived control in this particular situation is discussed. When offering services on digital platforms, fitness service managers must take into account the importance of the quality of the e-fitness service, but also the social context in which it is offered. Psychosocial functioning in times of crisis influences users' perceived control and their future intention to use online services.

Effects of Physical Activity and COVID-19 on Healthy Student Strengths in the University System: Implications for Post-Pandemic Management.

The COVID-19 pandemic has profoundly affected the physical, mental, and social well-being of millions worldwide. It has also brought about abrupt disruptions to the entire university system, whose students form a crucial segment of society. The pandemic's effects on student education and well-being have been particularly significant. One of the primary consequences has been a drastic reduction in physical activity levels among students, leading to mental and physical health problems. Despite the rapid growth in the literature exploring student experiences during the pandemic, there is a paucity of research on how this decline in physical activity has affected the five strengths of the healthy student: optimism, self-efficacy, resilience, engagement, and hope. Therefore, the aim of this investigation is to examine the relationship between physical activity levels and the five strengths of the healthy student at two different time points (pre-COVID-19 and COVID-19) through the International Physical Activity Questionnaire (IPAQ) and the Healthy Student Questionnaire. The study involved 897 participants, with 290 participating in the pre-COVID-19 phase and 607 participating in the COVID-19 phase. The results revealed significant differences in the five strengths between the two periods. Students who engaged in physical activity exhibited significantly higher optimism scores in the pre-COVID-19 phase. During the COVID-19 phase, physically active students demonstrated significantly higher scores in optimism, resilience, and self-efficacy. These findings provide clear guidance for university administrators seeking to enhance student well-being in a post-pandemic world and in the face of future disruptions. Universities should consider implementing physical exercise programs for their students to promote psychosocial well-being and provide training and resources to equip faculty members with new skills to better understand and support students' perceptions.

Importance-performance analysis in fitness apps. A study from the viewpoint of gender and age.

Background: We are currently undergoing a profound process of digital transformation that has favoured the development and use of apps in multiple facets of people's daily lives. In the fitness industry, this situation has facilitated the control of exercise and the maintenance of healthier lifestyles. However, it is not known how the perceived quality and importance of fitness apps vary for users based on gender and age, which is the objective of this study conducted among users of fitness centres. Methods: By means of a convenience sample, 321 users from different centres of the boutique fitness chain Sano Centre (238 females and 83 males) took part in the study. They answered the 16 items of the MARS scale, distributed in four dimensions, in terms of importance and perceived quality. The existence of significant differences was analysed using non-parametrical statistics such as the U-Mann-Whitney (gender) and the H-Kruskal-Wallis (age). In addition, a cluster analysis, combining hierarchical and non-hierarchical methods, was analysed considering as a dependent variable the level of recommendation of fitness apps. Results: Considering gender, in importance-performance analysis (IPA), credibility was the most important attribute for females and quality of information for males. In the case of age, credibility was the most important attribute in all the ranges. The cluster analysis established two groups (high and low recommendations of the fitness app). In importance, the first group scored better on all factors except entertainment and interest. In valuation, the scores were lower than on importance, especially in the low recommendation group. Conclusion: Regarding usage behaviour, credibility is the factor to which users attach the highest importance and rating, regardless of gender and age. The main demand focuses on improving the gestural design and visual appeal, which will facilitate a better user experience.

Cross-cultural adaptation and validation of the Spanish version of the Client-Centred Rehabilitation Questionnaire (CCRQ).

PURPOSE: The aim of the study is to present the process of translation, adaptation and validation of the Client-Centred Rehabilitation Questionnaire (CCRQ) in the Spanish context. METHODS: The process integrates two sequential phases. Phase 1 consists of a questionnaire translation and back-translation process conducted by a panel of experts, and a pilot study. In phase 2, CCRQ-e (Spanish version) was administered to 305 rehabilitation inpatients to collect evidence on the reliability and validity of the instrument. RESULTS: The exploratory and confirmatory analysis confirmed seven original domains, eliminating four items from the original scale. CCRQ-e has a good internal consistency. Discriminative construct validity distinguished significant differences based on age, educational level, and severity of diagnosis. Criterion validity of the CCRQ and EQ-5D showed negative significant correlations between CCRQ-e and the general perception of health EQ-VAS, and a positive correlation between CCRQ-e and EQ pain and EQ anxiety (higher scores in CCRQ-e mean lower client-centered practice perceived). CONCLUSIONS: The Spanish version of the CCRQ is suitable for evaluating person-centered rehabilitation from the person's perspective. It includes aspects related to the comfort, decision-making, and participation of the client, as well as questions about the provision of service and the environment.Implications for rehabilitationThe original seven domains of the CCRQ could be replicated in the sample of patients from Spanish rehabilitation services.By eliminating four items from the original scale, the validated scale, known as the CCRQ-e (Spanish version), was obtained.The CCRQ-e allows a reliable and valid evaluation of the perception of the person-centeredness of the Spanish rehabilitation services.The CCRQ-e is the first self-reported measure in Spanish of an individual's experience during the rehabilitation service.

Presentación de la traducción, adaptación y validación del Client-Centred Rehabilitation Questionnaire - versión Española (CCRQ-E) / Presentation of the translation, adaptation and validation of the Client-Centred Rehabilitation Questionnaire - Spanish version (CCRQ-E)

El creciente interés de aplicar una práctica centrada en la persona en los servicios de terapia ocupacional y rehabilitación, implican disponer de herramientas para que la persona del servicio pueda evaluar las diferentes dimensiones que engloba el concepto. Después de un proceso de traducción, adaptación cultural y validación el Client-Centred Rehabilitation Questionaire o Cuestionario de Rehabilitación Centrado en el Cliente versión española (CCRQ-e) es una medida de autoevaluación diseñada para evaluar la experiencia centrada en la persona en los servicios de rehabilitación. Engloba tanto aspectos relacionados con el confort, decisión o participación del cliente, como aspectos relacionados con la provisión de servicio o el entorno. El instrumento consta de 29 ítems específicamente desarrollados para representar las características de rehabilitación en 7 subescalas: Toma de decisiones, educación, evaluación de resultados, implicación de la familia, soporte emocional, confort físico y continuidad/coordinación. Las 7 subescalas muestran una buena consistencia interna. Asimismo, la validez de constructo del instrumento mostró una buena capacidad discriminante entre programas y centros, en las diferentes subescalas, resultando un instrumento adecuado para evaluar la atención centrada en la persona en los servicios de rehabilitación. (AU)

The growing interest in applying a person-centered practice in occupational therapy and rehabilitation services, implies having tools so that the person in the service can evaluate the different dimensions that the concept encompasses. After a process of translation, cultural adaptation and validation, the Client-Centred Rehabilitation Questionnaire or Cuestionario de Rehabilitación Centrado en el Cliente in its Spanish version (CCRQ-e), is a self-assessment measure designed to assess the person-centered experience in rehabilitation services. It encompasses both aspects related to customer comfort, decision or participation, as well as aspects related to the provision of service or the environment. The instrument consists of 29 items, specifically developed to represent rehabilitation characteristics, in 7 subscales: decision making, education, outcome evaluation, family involvement, emotional support, physical comfort, and continuity/coordination. The 7 subscales show good internal consistency. Likewise, the construct validity of the instrument showed a good discriminating capacity between programs and centers, in the different subscales, resulting in an adequate instrument to evaluate person- centered care in rehabilitation services. (AU)

Entrepreneurial intention, expectations of success and self-efficacy in undergraduate students of health sciences.

BACKGROUND: Entrepreneurial intention is considered to be the best predictor of entrepreneurial behaviour. The Theory of Planned Behaviour (TPB) explains the degree of correlation between variables such as entrepreneurial intention, perceived feasibility and perceived desirability. Knowing the entrepreneurial intention of students of Health Sciences will help to guide and promote effective university policies to support entrepreneurship. The authors aimed to analyse the entrepreneurial intention of university students in the field of Health Sciences. METHODS: A cross-sectional study was conducted in the Faculties of Health Sciences of two public universities of Southern Spain. 1518 students of different degrees of Health Sciences (Physiotherapy, Podiatry, Dentistry, Nursing and Occupational Therapy), from first to fourth year. An online structured questionnaire was used, the Entrepreneurial Event Model (EEM) adapted to the Spanish context. This measurement model was completed with 8 items from the Motivated Strategies for Learning Questionnaire-MSLQ. RESULTS: The hypothetical model showed that perceived desirability and perceived feasibility were positive and significant predictors of entrepreneurial intention. Perceived desirability showed an indirect effect on entrepreneurial intention through perceived feasibility. Expectation of success and self-efficacy had no direct effect on entrepreneurial intention. CONCLUSIONS: Perceived desirability and perceived feasibility are related to entrepreneurial intention in Health Sciences students.

Executive function assessment: Adaptation of the Amsterdam executive function inventory using Spanish first-year university students from two knowledge areas.

OBJECTIVE: Many university students have difficulties in adapting to autonomous learning due to executive functioning deficits. In the Spanish university context, there is a lack of reliable validated instruments for the evaluation of executive functioning. In this sense, the aim of this research is to present the process of adaptation and validation of the Amsterdam Executive Function Inventory (AEFI) for the evaluation of executive functioning in the Spanish context. METHODS: This study integrates two sequential processes: questionnaire translation and back-translation, and evaluation of the psychometric properties (exploratory and confirmatory factor analysis were conducted), reliability, validity and multigroup analysis to identify factorial invariance. An online questionnaire was used for data collection and R package lavaan software was administered to a sample of 519 first-year university students (270 females and 249 males). RESULTS: The exploratory factor analysis evidenced an interna structure of three factors with adequate internal consistency (Cronbach's alpha higher than 0.70), endorsed in the confirmatory factor analysis that indicated an adequate goodness-of-fit-indexes for the model. The composite reliability showed values between 0.74 and 0.82, and the convergent (average variance extracted values ranged from 0.50 to 0.61) and discriminant validity were adequate. A multigroup-analysis showed the invariance factorial through the difference in the RMSEA, CFI and TLI index, performed both in the model comparison according to gender and academic disciplines. CONCLUSION: The AEFI adapted for Spanish has practical implications for the management of university students, as it can facilitate the improvement of university policies designed to foster the development of executive functions, specifically in first-year students.

Service Quality in Early Intervention Centres: An Analysis of Its Influence on Satisfaction and Family Quality of Life.

Early Intervention (EI) is a set of interventions focused on responding to the needs of children with or at risk of developmental problems. This study aimed to investigate the relationships between the perceived quality of service, satisfaction and family quality of life. METHODS: to conduct a multi-centre, transversal study with a non-probabilistic sample. The participants (N = 1551) were families from 24 Early Intervention Centres (EICs) located in Spain. RESULTS: The results indicated an adequate fit of the measurement and structural models, with the latter showing a capacity of 73% to predict the family quality of life. The structural model established that the perceived service quality was a positive and significant predictor of satisfaction (ß = 0.85; p < 0.001). Both the perceived quality of service (ß = 0.28; p < 0.001) and satisfaction (ß = 0.33; p < 0.001) obtained a similar positive and significant relationship with family quality of life, which was slightly stronger than satisfaction. CONCLUSIONS: This study provided a better understanding of the importance of the services offered in EICs and their influence on the satisfaction and family quality of life of their users. Thus, delving into these relationships was highly relevant for decision-making in the context of EI.

What families really think about the quality of early intervention centers: a perspective from mixed methods.

BACKGROUND: Families are a fundamental aspect in the current perspective of Early Intervention, and knowing their opinion with quantitative and qualitative research is necessary for its improvement. The objective of this research was to evaluate the quality of the service perceived in Early Intervention Centers and its relationship with satisfaction and future intention, as well as to identify factors that are associated with the perception of users. METHODS: A measurement model of 50 items and an open question to gather qualitative information was used in a sample of 233 participants. A confirmatory factor analysis and a regression analysis were conducted. Regarding the qualitative data, the information was subjected to a thematic content analysis in order to delve into the perception of the participants. RESULTS: The model showed a satisfactory fit and the regression analysis indicated that treatment rooms (ß =  - 0.28) and adaptation of activities (ß = 0.27) have greater weight with respect to satisfaction, whereas for future intention, the factors of greater weight were adaptation of activities (ß = 0.23) and location (ß = 0.20). The qualitative analysis showed three themes: facilitators, barriers and suggestions for improvement. Within facilitators, the participants were satisfied with the Early Intervention professionals, and they made improvement suggestions for the detected barriers to improve the facilities and the follow-up of the child. CONCLUSIONS: The study offers a wide perspective of the perception of the service with an active participation of families in the treatment within the Early Intervention service. This will allow professionals in Early Intervention, service providers and researchers to consider the families as intervention agents capable of providing their opinion and making decisions, and not only as passive elements.

Importance-Performance Matrix Analysis (IPMA) to Evaluate Servicescape Fitness Consumer by Gender and Age.

The fitness sector has always been linked to the analysis of the loyalty of its consumers. Different studies have shown the importance of sports service and human resources for greater customer loyalty. However, few works have studied how the physical environment or servicescape influences the behavior of consumers in fitness centers based on gender and age. Therefore, the objective of the study was to analyze the relationship between servicescape and the loyalty of fitness center consumers, analyzing through the Importance-Performance Matrix Analysis (IPMA) what the aspects to improve according to gender and age are. The sample was 10,368 fitness center customers (5864 women and 4504 men). After the IPMA, it was concluded that the main improvement margins in general in fitness centers were the equipment and the facility condition, and the facility layout. In turn, in relation to gender and age, the aspects with room for improvement were to a greater extent for equipment and facility condition in women over 21 years of age, and in facility layout for women between 21 and 40 years old and 51-60 years old. Regarding men, the aspects with the highest performance margins were the equipment and facility condition in all the age groups, the facility layout in men up to 50 years old, and the signage in men up to 40 years old and from 51 to 60 years old.

The Promotion of Physical Activity from Digital Services: Influence of E-Lifestyles on Intention to Use Fitness Apps.

E-Lifestyles are individual forms of behavior in the digital environment that reflect the values, activities, interests, and opinions of consumers. Likewise, fitness Apps are considered technological tools for promoting physical activity online. Although there are studies related to sports lifestyles, it has not been analyzed yet how e-lifestyles are related to the use of fitness Apps. Based on this, this study represents a step to clarify how e-lifestyles influence different relationships with perceived ease of use, perceived usefulness, attitude, and intentions to use Fitness Apps. Therefore, the objective of the study was to analyze the relationship between the e-lifestyles of consumers of Boutique fitness centers and their relationship with the perceived ease of use, the perceived usefulness, the attitude, and the intention to use Fitness Apps. The sample was 591 customers (378 women and 213 men) of 25 Boutique fitness centers. An online questionnaire was used for data collection. Data was analyzed with confirmatory factor analysis and structural equation model. Findings provide an insight into the importance of e-lifestyles in the intention of using fitness Apps and therefore in promoting physical activity through online fitness services. The results showed positive relationships between e-lifestyles, perceived ease of use, perceived usefulness and attitude toward fitness Apps. Finally, the attitude toward fitness Apps offered a very high predictive value on use intention. This study provides a better understanding of consumer´s intention to use fitness Apps. The conclusions and recommendations for sports managers of fitness centers highlight the importance of e-lifestyles as a predecessor for the use of fitness Apps.

The Inventory of Quality in Early Intervention Centres for Service Providers: Preliminary Validating Study in a Spanish Sample.

Evaluating the service quality in early intervention (EI) from the perspective of professionals with knowledge in this area is essential for the improvement of EI centres. In this study, we aimed to test the reliability and validity of the adapted Inventory of Quality in Early Intervention Centres-P (IQEIC-P) in a sample of professionals who worked in EI centres. Three hundred and twenty-four professionals of 85 EI Spanish centres were recruited for this research. Various psychometric analyses were used to evaluate the factorial structure, the internal consistency, factorial validity and construct validity. A 5-dimension structure was obtained in the exploratory factor analysis (EFA). The results showed an adequate internal consistency (Cronbach's alpha values between 0.71 and 0.83, and composite reliability (CR) values higher than 0.70), as well as satisfactory convergent and discriminant validity (average variance extracted (AVE) values above 0.50). In the confirmatory factor analysis, good model fit indicators were observed. The IQEIC-P showed adequate psychometric properties, demonstrating to be a valid instrument for the evaluation of service quality in EI centres from the perspective of professionals. The benefits will influence the professionals themselves, and they will have a positive and direct impact on the families that are attended to in these centres.

Early intervention and perceived quality: Refinement of the inventory of quality in early intervention centers.

The current perspective on early intervention revolves around consideration of the family as a cornerstone, its opinion being essential in providing a quality service. Early intervention centers require an evaluation of the services they perform. The aim of this study was to examine the psychometric properties of the short version of the Inventory of Quality for Early Intervention Centers (IQEIC) and to obtain evidence of its validity and reliability. The sample consisted of 887 families from 21 early intervention centers in Spain, which were randomly divided into 2 groups to conduct a cross-validity analysis: exploratory factor analysis with the first group (n1 = 440), and confirmatory factor analysis with the second group (n2 = 447). A 8 factor structure was obtained in the confirmatory factor analysis that showed a good fit. Both the internal consistency (composite reliability ranging from 0.84 to 0.90) and the convergent (AVE values ranged from 0.12 to 0.50) and discriminant validity were adequate. Lastly, a multigroup analysis (n1 and n2) showed the invariance factorial through the difference in the CFI index. The IQEIC showed satisfactory reliability and validity in this study confirming the proposed model is a valid tool to assess the quality of the service provided in early intervention centers, therefore recommending its application for both research and management.

Evaluation of Psychometric Properties of Voice Activity and Participation Profile (VAPP): A Spanish Version.

OBJECTIVES: This study aimed to analyze the psychometric properties of the Spanish version of the Voice Activity and Participation Profile (SVAPP) questionnaire. STUDY DESIGN: A randomized, cross-sectional sampling strategy with controls was used. METHODS: Two samples with a total of 169 participants were analyzed, specifically 61 men (mean age 37.02) and 108 women (mean age 37.78). Of these participants, 112 were patients and 57 were controls. The instrument was submitted to reliability (internal consistency and corrected item-total correlations) and reproducibility analyses. Validation assessment was based on the construct validity, convergent validity, discriminant validity, and concurrent validity. RESULTS: The global internal consistency was excellent (Cronbach's α = 0.976), corrected item-total correlations were satisfactory and ranged 0.63-0.89, and factor loadings were above 0.50. The different subscales showed good internal consistency (alpha coefficients ranged 0.830-0.956) and test-retest values were consistently associated. The exploratory factor analysis evidenced a strongly defined five factors internal structure, with factors loadings ranging 0.51-0.86. Convergent validity demonstrated that all subscales and scores were very strongly correlated (Pearson r above 0.735) and significantly associated. The discriminant validity analysis showed that SVAPP had good specificity to distinguish dysphonic from healthy voice subjects. Concurrent validity with Voice Handicap Index Spanish version (SVHI) showed very strong correlations between total scores, and between SVHI total score and SVAPP Daily and Social Communication subscales; correlations between both tests subscales were strong; only between SVAPP Work and SVHI Physical sections correlations were moderate. CONCLUSIONS: The findings of the present study demonstrated evidence for the SVAPP questionnaire reliability and validity, and provided insightful implications of voice disorders on Spanish patients' quality of life. However, further investigations are required.

La calidad y la fidelidad del cliente: Un análisis de segmentación en centros de fitness low-cost / Quality and customer loyalty: A segmentation analysis in low-cost fitness center

La calidad y la fidelidad han sido estudiadas en los centros de fitness, mayormente en la relación que tienen entre ambas y con otras variables. En pocos casos se han realizado estudios que analicen los perfiles de clientes que mejor perciben dichas variables. Por esta razón el estudio tenía por objetivo segmentar a los clientes de centros de fitness low-cost según la percepción de calidad y fidelidad. La muestra estuvo compuesta por 8462 clientes (4303 mujeres y 4159 hombres) de centros de fitness low-cost. Se realizó análisis de la varianza y de conglomerados bietápico. Los resultados mostraron cuatro clústers en los que existieron diferencias significativas en la percepción de la calidad y la fidelidad. Estos hallazgos muestran la importancia del conocimiento de las características de consumidores deportivos (AU)

Quality and loyalty have been studied in fitness centers, mainly in the relationship between them and with other variables. In a few cases, studies have been carried out to analyze the profiles of clients who perceived these variables better. For this reason the study aimed to segment customers of low-cost fitness centers according to the perception of quality and loyalty. The sample consisted of 8462 clients (4303 women and 4159 men) from low-cost fitness centers. Analysis of variance and two - stage clustering were performed. The results showed four clusters in which there were significant differences in the perception of quality and loyalty. These findings show the importance of knowledge of the characteristics of sports consumers (AU)

Evaluación de los factores motivacionales en la práctica del Pole Sport: validación preliminar / Evaluation of motivational factors in the practice of Pole Sport: preliminary validation

El presente trabajo se propone dar respuesta a los principales motivos que llevan a los deportistas a practicar Pole Sport con el objetivo de mejorar la gestión de los centros deportivos donde se practica el mismo. Se utilizó como herramienta la Escala de Medida de los Motivos para la Actividad Física-Revisada (MPAM-R) de Celis-Merchán (2006), que mide los motivos de práctica deportiva en cinco dimensiones y consta de 30 ítems (Likert 1 al 7). Mediante la plataforma on-line Survio se difundió el cuestionario a los participantes procedentes de una academia que opera a nivel regional en la Comunidad de Andalucía, obteniéndose respuesta de 85 usuarios de los que 80 fueron mujeres y 5 hombres. Se empleó el software estadístico SPSS 22.0 para el análisis descriptivo de los datos, el análisis factorial exploratorio y de fiabilidad. Los resultados obtenidos mostraron que el «disfrute» es el principal factor motivacional para la práctica de Pole Sport, obteniendo una pertinencia adecuada del análisis factorial, así como una estructura claramente definida (AU)

The present work aims to respond to the main reasons that lead athletes to Pole Sport practice with the objective of improving the management of sports centers where it is practiced. In order to respond to the research problem, the Scale of Measurement of Reasons for Physical Activity-Revised (MPAM-R) by Celis-Merchán (2006) was used. This scale has 30 items (Likert 1 to 7) and measures the reasons of sports practice in five dimensions. Through the Survio online software, the questionnaire was distributed to 85 athletes, of whom 80 were women and five men. For the descriptive analysis of the data, exploratory factorial, and reliability, the statistical program SPSS 22.0 was used. The results obtained showed that the «enjoyment» was the main motivational factor for the practice of Pole Sport, which agree with the results obtained by Frederick and Schuster (2003) (AU)

Cultura organizacional y satisfacción laboral: Propiedades psicométricas de una escala en centros de fitness / Organization culture and job satisfaction: psychometric properties of scale in fitness centers

Numerosos estudios indican la relación significativa entre la cultura organizacional y la satisfacción en el trabajo. Por lo que las organizaciones con culturas organizativas adecuadas obtendrán ventajas competitivas. Por esta razón, destacar que se trata de una variable vital, especialmente en la búsqueda de satisfacción laboral del cliente interno en los centros deportivos. El objetivo de este estudio fue trabajar con un modelo de medida entre la cultura organizacional y la satisfacción laboral en centros de fitness. Se empleó el Culture Index for Fitness Organizations (CIFO) para la cultura organizacional y el Overall Job Satisfaction para la satisfacción laboral, evaluando las propiedades psicométricas a través de un análisis factorial exploratorio y confirmatorio. Para evaluar la fiabilidad y validez del modelo, se analizó la fiabilidad compuesta, la varianza media extractada, la validez convergente y discriminante. La muestra estuvo compuesta por 180 empleados (79 mujeres y 101 hombres) de centros de fitness. Los resultados muestran que el modelo de cultura organizacional y satisfacción laboral es adecuado, ofreciendo un ajuste satisfactorio tras la obtención de una estructura factorial bien definida. Por tanto, la escala utilizada cuenta con adecuadas propiedades psicométricas, permitiendo una evaluación fiable y válida de la cultura organizacional y la satisfacción laboral (AU)

Numerous studies indicate the significant relationship between organizational culture and job satisfaction. So organizations with appropriate organizational cultures gain competitive advantages. For this reason, it should be noted that this is a vital variable, especially in the search for job satisfaction of the internal customer in sports centers. The objective of this study was to work with a test model between organizational culture and job satisfaction in fitness centers. The Culture Index for Fitness Organizations (CIFO) was used for organizational culture and Overall Job Satisfaction for job satisfaction, evaluating the psychometric properties through an exploratory and confirmatory factor analysis. To evaluate the reliability and validity of the model, we analyzed the composite reliability, the average variance extracted, and the convergent and discriminant validity. The sample consisted of 180 employees (79 women and 101 men) from fitness centers. The results showed that the organizational culture and job satisfaction model is adequate, offering an adequate goodness-of-fit after obtaining a well-defined factor structure. Therefore, the scale used has adequate psychometric properties, allowing a reliable and valid assessment of organizational culture and job satisfaction (AU)

Research and analysis in sport economics and management / Investigación y análisis de la gestión y economía del deporte

This is an introductory article to the present supplement where it is presented a total of 23 research papers, which has been discussed within the VII Iberoamerican Congress of Economics and Management of Sport, where it will be see the standards of quality and scientific rigor usual in these disciplines, which will contribute to a greater and better understanding of the economic dimension of sport in its different perspectives. In this way, it is important to emphasize the integrative nature of the selected works, which reinforce the interdisciplinary and integrating perspective research on issues relating to sport and physical activity. The research areas are as follows, sports psychology, sports economics, sports management and sports marketing institutions among others

Se trata de un artículo de introducción al presente suplemento, en él se presenta un total de 23 trabajos de investigación, los cuales se han tratado en el VII Congreso Iberoamericano de Economía y Gestión del Deporte, en ellos se pueden observar los estándares de calidad y rigor científico habituales en estas disciplinas, con ello esperamos contribuir a una mayor y mejor comprensión de las diferentes perspectivas de la dimensión económica del deporte. De esta manera, es importante hacer hincapié en la naturaleza integradora de las obras seleccionadas, las cuales refuerzan la perspectiva de la investigación en temas relacionados con el deporte y la actividad física. Las áreas de investigación son las siguientes, psicología del deporte, economía del deporte, gestión del deporte y marketing del deporte entre otros

Estimación muestral en la percepción de los servicios deportivos a través de la teoría de la generalizabilidad / Estimation of simple in the perception of the sports services through the generalizability theory

La presente investigación utiliza la Teoría de la Generalizabilidad (TG) aplicada al ámbito de la gestión deportiva con el objetivo de conocer el tamaño muestral adecuado para la evaluación de la calidad percibida. Para ello, se utilizó una estructura compuesta por las facetas ítems (I) y participantes (P), con un diseño totalmente cruzado. Dentro del Modelo Lineal General (GLM), con estas dos facetas, se realizó un análisis de la varianza y se estimó la precisión de generalización. La herramienta empleada fue un cuestionario compuesto por 25 ítems y los participantes, un total de 330, pertenecían a una instalación deportiva de la ciudad de Málaga. Los resultados muestran que el número de participantes utilizado obtuvo un registro fiable (ξρ²(δ) = 0.98), y permitió estimar el nivel de precisión en la generalización para el tamaño muestral empleado (coeficiente de generalizabilidad, ξρ²(Δ) = 0.96), suponiendo de esta manera un importante avance en cuanto a la eficiencia en futuras evaluaciones de servicios deportivos

The present study uses the Generalizability Theory (GT) apply into the sport management area aiming to know the accurate sample size to evaluate the perceived quality. For this purpose, a compound structure was used for the participants (P) and items (I) aspects, with a fully crossed design. Applying general linear model (GLM), with both aspects, a variance analysis was realised and it estimated the generalization's precision. The instrument was a survey composed for 25 items and the sample, in total 330, comes from a fitness centre in the city of Malaga. The obtain results shows a number of participants using a reliable register (ξρ²(δ) = 0.98), and it estimates the precision level in the generalization to the sample size used (generalizability coefficient, ξρ²(Δ) = 0.96), assuming in this side an important progress in relation to the efficiency in upcoming evaluations in sports services

The relationship among service experience, perceived value and behavioural intentions of customers in a group fitness class / La relación entre la experiencia de servicio, el valor percibido y las intenciones de comportamiento en clientes de actividades dirigidas

Understanding the importance of the customer perception during the experience in the fitness centre is fundamental to comprehend behavioural intentions for fitness centre managers. This study attempts to understand how important and necessary is consumer’s assessment of service experience, perceived value, and behavioural intention, and the relationships among theses variables into group fitness class (GFC), and Virtual fitness class (VFC). Data was collected from 1.943 customers. The confirmatory factor analysis indicated an adequate goodness-of-fit-indexes for the model obtained. Structural equation modeling analysis revealed the positive and significant effect of service experience on customers’ perceived value and behavioural intention, but results show that perceived value has poor fit on behavioural intentions. The overall customer’s perception of GFC and VFC can be a focus for fitness centre’s managers aiming to improve fitness service supply related to new technologies in the fitness industry to increase intentions to repurchase

Comprender la percepción del consumidor durante su experiencia dentro de un centro de fitness resulta fundamental para que los gerentes puedan entender las intenciones de comportamiento futuras de sus abonados. Este estudio pretende esclarecer la importancia y la necesaria evaluación de la experiencia de servicio, el valor percibido y la intenciones de comportamiento, así como la relación entre dichas variables dentro de las actividades dirigidas con técnico y las actividades dirigidas virtuales, utilizando para ello una muestra de 1.943 usuarios. El análisis factorial confirmatorio indica un adecuado ajuste para el modelo de medida propuesto. Por otro lado, el análisis de ecuaciones estructurales utilizado revela una relación positiva y significativa de las experiencias de servicio hacia el valor percibido y las intenciones de comportamiento respectivamente. Sin embargo, el modelo muestra un pobre ajuste entre el valor percibido y las intenciones de comportamiento. La percepción global del consumidor en ambas actividades puede resultar un elemento de estudio para los gerentes con el objetivo de mejorar la oferta de servicios de fitness utilizando las nuevas tecnologías para así incrementar las intenciones de compra