[Processes maps in public health organizations: the experience of the Galician Department of Public Health]. / Mapa de procesos en organizaciones de salud pública: la experiencia de la Dirección Xeral de Saúde Pública de Galicia.

To design the processes map of the Galician Department of Public Health, we performed document reviews, held meetings and interviewed persons in charge of programs and departments to identify the processes carried out. The processes were classified into strategic, key and support processes. We defined 4 levels of disaggregation and management and staff were kept informed throughout the process. At level 0, we included 4 key processes that defined the organization's mission. At level 1, 5 strategic, 5 support and 10 key processes were defined. The key processes at level 2 identified the health programs' services. A processes map was obtained by consensus and was then approved by management and staff as a first step in implanting a process management system to improve the organization's performance.

Mapa de procesos en organizaciones de salud pública: la experiencia de la Dirección Xeral de Saúde Pública de Galicia / Processes maps in public health organizations: the experience of the Galician Department of Public Health

Con el objetivo de elaborar el mapa de procesos de la Dirección General de Salud Pública gallega, se realizaron revisiones documentales, reuniones y entrevistas a responsables de programas y jefes de servicio para identificar los procesos realizados, que se clasificaron en estratégicos, clave y de apoyo. Se definieron hasta 4 niveles de desagregación, y seinformó a la dirección y a los trabajadores de todo el proceso. En el nivel 0 se incluyeron los 4 procesos clave que definían la misión de la organización y, en el 1, 5 estratégicos, 5 de apoyo y los 10 clave. Los procesos clave de nivel 2 identifican servicios de los programas de salud. Se obtuvo un mapa de procesos consensuado que contaba con la aprobación de la dirección y de los trabajadores como paso previo para laimplantación de un sistema de gestión de procesos como mejora de la gestión en la organización

To design the processes map of the Galician Department ofPublic Health, we performed document reviews, held meetings and interviewed persons in charge of programs and departments to identify the processes carried out. The processes were classified into strategic, key and support processes. We defined 4 levels of disaggregation and management and staff were kept informed throughout the process. At level 0, we included 4 key processes that defined the organization’s mission. At level 1, 5 strategic, 5 support and 10 key processes were defined. The key processes at level 2 identified the healthprograms’ services. A processes map was obtained byconsensus and was then approved by management and staffas a first step in implanting a process management systemto improve the organization’s performance (AU)