ABSTRACT
Historically, the Fort Worth CHD has striven to provide the highest level of service toward the assurance of consumer safety. The burgeoning growth of the city, however, combined with limited resources, has challenged this capability. The response by CHD was to develop a long-term, orchestrated plan to not only maintain but also improve performance. To succeed, a multiyear, integrated plan to develop programming, personnel management, and budgeting was adopted. In accordance with this plan, the past five years have witnessed the cultivation and integration of strategic initiatives into a comprehensive and effective consumer safety program. The program has succeeded in improving inspections, lowering violation recidivism, maintaining compliance, and orchestrating activities to sustain improvements well into the future. CHD is proud of these accomplishments and of its service to the citizens of Fort Worth. In this spirit, CHD is happy to accept the 2004 Crumbine Award, which recognizes the dedication to consumer safety underlying this program.
