ABSTRACT
: A multisite federally qualified health center used a Failure Modes and Effects Analysis to identify and correct potential challenges to the implementation of the proactive office encounter model. This model is designed to proactively identify and close preventive care gaps through electronic medical record use, new workflows, and staff training.
Subject(s)
Community Health Centers , Healthcare Failure Mode and Effect Analysis , Preventive Health Services/standards , Primary Health Care , Appalachian Region , Community Health Centers/organization & administration , Community Health Centers/standards , Electronic Health Records , Humans , WorkflowABSTRACT
University collaboration with a federally qualified health center resulted in adaptation and implementation of an evidenced-based intervention promoting preventive care, including cancer screening. Here, we focus on strategic planning, formative research, staff commitment, patient perceptions, data refinements, and organizational investments; successes, lessons learned, and challenges are also discussed.