ABSTRACT
Temperature-related words such as cold-blooded and hot-headed can be used to describe criminal behavior. Words associated with coldness describe premeditated behavior and words associated with heat describe impulsive behavior. Building on recent research about the close interplay between physical and interpersonal coldness and warmth, we examined in a lab experiment how ambient temperature within a comfort zone influences judgments of criminals. Participants in rooms with low temperature regarded criminals to be more cold-blooded than participants in rooms with high temperature. Specifically, they were more likely to attribute premeditated crimes, ascribed crimes resulting in higher degrees of penalty, and attributed more murders to criminals. Likewise, participants in rooms with high temperature regarded criminals to be more hot-headed than participants in rooms with low temperature: They were more likely to attribute impulsive crimes. Results imply that cognitive representations of temperature are closely related to representations of criminal behavior and attributions of intent.
Subject(s)
Criminals/psychology , Homicide/psychology , Judgment , Social Perception , Adult , Cold Temperature , Emotions , Female , Hot Temperature , Humans , Male , Young AdultABSTRACT
Numerous studies have demonstrated how temperature can affect perceptual, cognitive and psychomotor performance (e.g. Hancock, P.A., Ross, J., and Szalma, J., 2007. A meta-analysis of performance response under thermal stressors. Human Factors: The Journal of the Human Factors and Ergonomics Society, 49 (5), 851-877). We extend this research to interpersonal aspects of performance, namely service employees' and salespeople's customer orientation. We combine ergonomics with recent research on social cognition linking physical with interpersonal warmth/coldness. In Experiment 1, a scenario study in the lab, we demonstrate that student participants in rooms with a low temperature showed more customer-oriented behaviour and gave higher customer discounts than participants in rooms with a high temperature - even in zones of thermal comfort. In Experiment 2, we show the existence of alternative possibilities to evoke positive temperature effects on customer orientation in a sample of 126 service and sales employees using a semantic priming procedure. Overall, our results confirm the existence of temperature effects on customer orientation. Furthermore, important implications for services, retail and other settings of interpersonal interactions are discussed. Practitioner Summary: Temperature effects on performance have emerged as a vital research topic. Owing to services' increasing economic importance, we transferred this research to the construct of customer orientation, focusing on performance in service and retail settings. The demonstrated temperature effects are transferable to services, retail and other settings of interpersonal interactions.
Subject(s)
Adaptation, Psychological , Attitude , Consumer Behavior , Interpersonal Relations , Stress, Psychological/psychology , Temperature , Analysis of Variance , Chi-Square Distribution , Environment , Environment Design , Female , Humans , Male , Organizational Culture , Psychometrics , Self Report , Social Behavior , Task Performance and Analysis , Workplace/psychology , Young AdultABSTRACT
Two studies tested the hypothesis that the knew-it-all-along effect may be the result of an inferential process. Specifically, that individuals use their feelings and experiences (e.g., "This question seems so familiar to me, surely I would have known the answer!") to infer their judgement. Drawing on subjective feelings such as certainty or perceptual fluency, individuals can use a provided actual value as an informational cue and draw inferences from it. Thus, the occurrence of the knew-it-all-along effect is expected to depend on the experienced feeling of confidence with a question. This feeling may indicate to an individual that he or she did know the answer; a total lack of such a feeling may suggest that he or she never would have known the answer. In the reported studies we both measured feelings of confidence (Study 1) and induced them by manipulating perceptual fluency (Study 2) to show that the knew-it-all-along effect proves to be a phenomenon of inferences based on these experienced feelings. Participants experiencing high confidence or high perceptual fluency more strongly assimilated their judgements to the provided values, than did participants experiencing low confidence or low perceptual fluency.
