Impact of teleconsultations on the conduct of oral health teams in the Telehealth Brazil Networks Programme.

Telehealth has been applied in the Unified Health System (SUS) as a tool for qualifying professionals and improving the healthcare provided to the population served by the system. The aim of the present study was to evaluate the impact of teleconsultations on the qualifications of the clinical approach of the oral health teams involved in primary health care (PHC) in the state of Rio Grande do Sul under the Telehealth Brazil Networks Programme. The sample population of the study was composed of 285 dentists and 132 oral health assistants belonging to the Family Health Teams. A chi-square test was used to investigate possible associations between the absolute number of teleconsultations performed and several independent variables, namely, gender, age, dental specialty, time since graduation, time working in the Family Health Strategy (FHS), employment status, type of training institution, familiarity with information technology, and work satisfaction at the health facility. The level of significance was p < 0.05. Use of the oral health teleconsultation service led to a reduction of more than 45% in the number of referrals to other levels of care. However, no significant association was found between the number of teleconsultations and the independent variables analysed. The use of teleconsultations proved to be a powerful tool for professional training, for increasing the effectiveness of PHC, and for improving the oral healthcare provided.

Impact of teleconsultations on the conduct of oral health teams in the Telehealth Brazil Networks Programme

Abstract Telehealth has been applied in the Unified Health System (SUS) as a tool for qualifying professionals and improving the healthcare provided to the population served by the system. The aim of the present study was to evaluate the impact of teleconsultations on the qualifications of the clinical approach of the oral health teams involved in primary health care (PHC) in the state of Rio Grande do Sul under the Telehealth Brazil Networks Programme. The sample population of the study was composed of 285 dentists and 132 oral health assistants belonging to the Family Health Teams. A chi-square test was used to investigate possible associations between the absolute number of teleconsultations performed and several independent variables, namely, gender, age, dental specialty, time since graduation, time working in the Family Health Strategy (FHS), employment status, type of training institution, familiarity with information technology, and work satisfaction at the health facility. The level of significance was p < 0.05. Use of the oral health teleconsultation service led to a reduction of more than 45% in the number of referrals to other levels of care. However, no significant association was found between the number of teleconsultations and the independent variables analysed. The use of teleconsultations proved to be a powerful tool for professional training, for increasing the effectiveness of PHC, and for improving the oral healthcare provided.

Evaluation of the quality of oral health care in Primary Health Care in Pernambuco, Brazil, 2014. / Avaliação da qualidade da assistência em saúde bucal na Atenção Primária à Saúde em Pernambuco, 2014.

OBJECTIVE: to evaluate the quality of oral health care in Primary Health Care services in Pernambuco state, Brazil, 2014. METHODS: this was an ecological health evaluation study based on the Donabedian model, involving secondary data from the 2nd cycle of the National Program for Improving Access and Quality of Primary Health Care (PMAQ-AB); comparison between the structure, process and outcome variables was done using the Kruskal-Wallis test (p<0.050); variables showing statistical significance (p<0.05) were portrayed through thematic and spatial dependence maps. Results: the standard of quality in the municipalities for the 'Structure' dimension gained better scores than the 'Work process' dimension; correlations were identified between the indicators for dental urgency, supervised tooth brushing coverage and treatments completed, in quality strata related to the work process of the Oral Health teams. CONCLUSION: organization of the work process was seen to be a determining factor in the impact on some indicators of service use.

[Primary dental healthcare in Brazil: the work process of oral health teams]. / Atenção primária à saúde bucal no Brasil: processo de trabalho das equipes de saúde bucal.

Ensuring access to dental care services requires the development of healthsurveillance practices to ensure comprehensive health care. The objective of this study was toinvestigate the association between social and economic indicators of Brazilian municipalities, work process characteristics, and performance of a list of curative dental procedures by oral health teams. It involved an exploratory, cross-sectional study withmulticenter data collection from 11,374 oral health teams assessed by the National Program for Improvement of Access to and Quality of Primary Healthcare. Multilevel Poisson regression was used to obtain the prevalence of curative dental procedures, which was 69.51%. The social/economic and work variables that remained associated with the outcome included municipalities in which the proportion of primary care-sensitive admissions was below 28% and that of tooth extractions below 8%; and oral health teams classified as type II (including oral health assistant and technician) that had different materials available and better work processes. This multilevel analysis, which took into consideration the performance of curative dental care in Brazil, reveals a worrying oral healthcare scenario.

A garantia de atenção odontológica passa pelo desenvolvimento de práticas pautadas na vigilância em saúde, a fim de concretizar a integralidade. Objetivou-se avaliar a associação entre aspectos contextuais dos municípios brasileiros, características do processo de trabalho e a realização de um rol de procedimentos odontológicos curativos pelas equipes de saúde bucal (ESB). Trata-se de estudo exploratório transversal cuja coleta multicêntrica de dados se deu em 11.374 ESB avaliadas pelo Programa Nacional de Melhoria do Acesso e da Qualidade da Atenção Básica. Foi empregada regressão de Poisson multinível para obtenção da prevalência de realização de procedimentos odontológicos curativos, que foi de 69,51%. As variáveis contextuais e da equipe de saúde que se mantiveram associadas ao desfecho incluíram municípios cuja proporção de internações sensíveis à atenção básica foi menor que 28% e cuja proporção de exodontias foi menor que 8%; bem como ESB de modalidade II que tinham à disposição materiais, insumos e melhores processos de trabalho. Esta análise multinível, que considera o desempenho da atenção odontológica curativa no Brasil, aponta para um cenário de atenção odontológica preocupante.

Atenção primária à saúde bucal no Brasil: processo de trabalho das equipes de saúde bucal / Primary dental healthcare in Brazil: the work process of oral health teams

Resumo A garantia de atenção odontológica passa pelo desenvolvimento de práticas pautadas na vigilância em saúde, a fim de concretizar a integralidade. Objetivou-se avaliar a associação entre aspectos contextuais dos municípios brasileiros, características do processo de trabalho e a realização de um rol de procedimentos odontológicos curativos pelas equipes de saúde bucal (ESB). Trata-se de estudo exploratório transversal cuja coleta multicêntrica de dados se deu em 11.374 ESB avaliadas pelo Programa Nacional de Melhoria do Acesso e da Qualidade da Atenção Básica. Foi empregada regressão de Poisson multinível para obtenção da prevalência de realização de procedimentos odontológicos curativos, que foi de 69,51%. As variáveis contextuais e da equipe de saúde que se mantiveram associadas ao desfecho incluíram municípios cuja proporção de internações sensíveis à atenção básica foi menor que 28% e cuja proporção de exodontias foi menor que 8%; bem como ESB de modalidade II que tinham à disposição materiais, insumos e melhores processos de trabalho. Esta análise multinível, que considera o desempenho da atenção odontológica curativa no Brasil, aponta para um cenário de atenção odontológica preocupante.

Abstract Ensuring access to dental care services requires the development of healthsurveillance practices to ensure comprehensive health care. The objective of this study was toinvestigate the association between social and economic indicators of Brazilian municipalities, work process characteristics, and performance of a list of curative dental procedures by oral health teams. It involved an exploratory, cross-sectional study withmulticenter data collection from 11,374 oral health teams assessed by the National Program for Improvement of Access to and Quality of Primary Healthcare. Multilevel Poisson regression was used to obtain the prevalence of curative dental procedures, which was 69.51%. The social/economic and work variables that remained associated with the outcome included municipalities in which the proportion of primary care-sensitive admissions was below 28% and that of tooth extractions below 8%; and oral health teams classified as type II (including oral health assistant and technician) that had different materials available and better work processes. This multilevel analysis, which took into consideration the performance of curative dental care in Brazil, reveals a worrying oral healthcare scenario.

A satisfação profissional de cirurgiões-dentistas da atenção básica em um município no sul do Brasil com diretrizes municipais de saúde bucal / The professional satisfaction of primary health care dentists in a city in southern Brazil with municipal oral health guidelines

Objetivo: identificar a satisfação profissional de cirurgiões-dentistas atuantes na atenção básica do Sistema Único de Saúde em um município do sul do Brasil, que foi pioneiro na implantação de diretrizes municipais de saúde bucal. Sujeitos e método: para a coleta dos dados, foram utilizados componentes descritivos a partir de dados secundários obtidos por meio de um questionário aplicado para todos os cirurgiões-dentistas atuantes no referido serviço. Resultados: no total, 46 profissionais foram incluídos na amostra, sendo que 82,5% estavam satisfeitos em seu trabalho e, desses, o reconhecimento dos usuários do serviço foi o fator que os cirurgiões-dentistas mais associaram à felicidade. Já os fatores mais relacionados à infelicidade no trabalho são as críticas ao salário e os usuários não colaboradores; 97,8% acreditavam que seu trabalho fazia diferença na comunidade em que estavam inseridos. Conclusão: este estudo sugere que estabelecer diretrizes no processo de trabalho pode ter um impacto positivo na prática e na satisfação dos profissionais, e essas estratégias podem ser utilizadas como amparo para planejamento em gestão de saúde bucal de forma sistematizada. (AU)

Objective: to identify the professional satisfaction of dentists working in the primary health care of the public health system, in a city in southern Brazil, which was a pioneer for implementing municipal oral health guidelines. Subjects and method: the data were collected by descriptive components from secondary data obtained through a questionnaire applied to all dentists working in the referred service. Results: a total of 46 professionals were included in the sample, whereas 82.5% were satisfied with their work, and the acknowledgment from service users was the factor that these professionals mostly associated with happiness. On the other hand, the factors most associated with unhappiness in the workplace are complaints of low wages and uncooperative patients. In addition, 97.8% of the professionals believed that their work made a difference in the community in which they were inserted. Conclusion: this study suggests that establishing guidelines in the work process may have a positive impact on the practice and the professional satisfaction and that these strategies may be used as a planning support for the systemic management of oral health. (AU)

Factors associated with patients' satisfaction in Brazilian dental primary health care.

OBJECTIVE: To assess factors associated with patients' satisfaction with the treatment by dentists in primary health care (PHC) in Brazil. MATERIALS AND METHODS: The dataset was part of a nationwide cross-sectional survey for evaluating PHC teams conducted by the Brazilian Ministry of Health. Patients from each of 16,202 oral health teams were interviewed. In addition to sociodemographic information, the questionnaire included information about patient experience domains: access and booking of dental appointments, bonding and accountability, welcoming of the patient, and their perception of dental facilities. STATISTICAL ANALYSIS: The dependent variable was the answer to the question 'From 0 to 10, how would you grade your satisfaction with treatment received from the dentist?' Negative binomial regression models were used to estimate the unadjusted and adjusted rate ratios and corresponding 95% confidence interval. RESULTS: The mean patient satisfaction was 9.4 (±2.3). Higher patient satisfaction with PHC was associated with lower education and the patient's perception of the clinic conditions. Moreover, higher satisfaction was associated with positive reception and hospitality, enough time for treatment, and instructions that met patients' needs. Lower satisfaction with PHC was associated with patients who have jobs compared to those who do not work. CONCLUSION: Patient satisfaction is increased with friendly and understanding PHC staff. Moreover, meeting patient expectations by taking time to understand the needs and giving the right instructions is associated with higher satisfaction.

Dissatisfaction with the dental services and associated factors among adults. / Insatisfação com os serviços odontológicos e fatores associados entre adultos.

This study aimed to identify factors associated with dissatisfaction with dental services among adults. It analyzed 830 adult participants of an epidemiological survey of oral health. The dependent variable was dissatisfaction with the dental service, and the independent ones were selected according to the theoretical model set forth by Andersen and Davidson (1997). Estimates were corrected by the sample design effect, and Binary Logistic Regression was carried out. It was found that about 11% of adults were dissatisfied with the dental service. In the final model, dissatisfaction with dental services was lower among older adults (OR = 0.559) and among smokers (OR = 0.332). On the other hand, it was higher among adults who self-perceived their chewing as negative (OR = 2,804), who self-perceived some discomfort in the mouth and head and neck region (OR = 2.065), and among those who did not have access to information on how to avoid oral problems (OR = 3.020). Therefore, the services need to access the perceptions and expectations expressed by users, and provide information in appropriate quantity and quality, in the context of "health literacy" in order to achieve greater satisfaction among its users.

Insatisfação com os serviços odontológicos e fatores associados entre adultos / Dissatisfaction with the dental services and associated factors among adults

Resumo Objetivou-se identificar fatores associados à insatisfação com os serviços odontológicos utilizados entre adultos. Foram analisados os dados de 830 adultos participantes de um levantamento epidemiológico em saúde bucal. A variável dependente foi insatisfação com o serviço odontológico e as independentes foram reunidas conforme modelo teórico de Andersen e Davidson. As estimativas foram corrigidas pelo efeito de desenho amostral e foi conduzida Regressão Logística Binária. Cerca de 11% dos adultos encontravam-se insatisfeitos com o serviço odontológico utilizado. No modelo final, a insatisfação com os serviços odontológicos foi menor entre os adultos mais velhos (OR = 0,559) e entre os fumantes (OR = 0,332). Por outro lado, foi maior entre adultos que autopercebiam sua mastigação negativamente (OR = 2,804), que autopercebiam algum incômodo na região da boca, cabeça e pescoço (OR = 2,065) e que não tiveram acesso à informação sobre como evitar problemas bucais (OR = 3,020). Assim, os serviços precisam acessar as percepções e as expectativas manifestadas pelos usuários, além de prover informações em quantidade e qualidade adequadas, no contexto da “alfabetização em saúde”, a fim de se alcançar maior satisfação entre seus usuários.

Abstract This study aimed to identify factors associated with dissatisfaction with dental services among adults. It analyzed 830 adult participants of an epidemiological survey of oral health. The dependent variable was dissatisfaction with the dental service, and the independent ones were selected according to the theoretical model set forth by Andersen and Davidson (1997). Estimates were corrected by the sample design effect, and Binary Logistic Regression was carried out. It was found that about 11% of adults were dissatisfied with the dental service. In the final model, dissatisfaction with dental services was lower among older adults (OR = 0.559) and among smokers (OR = 0.332). On the other hand, it was higher among adults who self-perceived their chewing as negative (OR = 2,804), who self-perceived some discomfort in the mouth and head and neck region (OR = 2.065), and among those who did not have access to information on how to avoid oral problems (OR = 3.020). Therefore, the services need to access the perceptions and expectations expressed by users, and provide information in appropriate quantity and quality, in the context of “health literacy” in order to achieve greater satisfaction among its users.

Cumprimento de metas dos Centros de Especialidades Odontológicas da Região Sul do Brasil / Achieving goals set in specialized dental centers of Southern Brazil / El cumplimento de las metas de tratamientos en las clínicas dentales especializadas en la Región Sur de Brasil

RESUMO Objetivo O objetivo do estudo foi verificar o cumprimento das metas ambulatoriais dos Centros de Especialidades Odontológicas (CEOs) localizados na Região Sul do Brasil e fatores associados aos processos de trabalho. Método O estudo foi do tipo exploratório transversal. Para a coleta de dados foram consultadas as bases de dados do DATA/SUS, CNES, SIOPS, IBGE e foi enviado um questionário semiestruturado aos gestores dos CEOs. Para verificar a associação de fatores com o cumprimento das metas dos CEOs foi utilizado o Teste de Kruskal Wallis. Resultados Foram analisados 936 meses de produção ambulatorial distribuídos em 78 CEOs, a taxa de respostas dos questionários foi de 68 % e verificou-se baixo cumprimento de metas e que as variáveis: estado do Paraná, os municípios com porte populacional de 0-50 mil/hab e o quarto quintil dos gastos totais em saúde e PIB per capita foram associados ao cumprimento de metas dos procedimentos de periodontia e o tipo de CEO apresentou associação com metas cumpridas de procedimentos básicos. Discussão As análises das variáveis que podem estar associadas à produção ambulatorial dos CEOs são fundamentais para verificar questões de acesso da população e aplicabilidade dos recursos públicos na área da saúde. Conclusões O estudo sinaliza para o baixo cumprimento de metas dos CEOs, entretanto aponta que podem haver fatores importantes associados a maior número de meses de metas cumpridas.(AU)

ABSTRACT Objective To evaluate the association of work factors with goals set in specialized dental centers (SDCs) of Southern Brazil. Methodology Cross-sectional exploratory study, in which the databases DATASUS, IBGE, SIOPS were used and complemented with an online questionnaire (FORMSUS). The questionnaire was answered by SDC managers. The Kruskal Wallis test was utilized to determine association of factors. Results Nine hundred and thirty six months, corresponding to 78 SDCs, were analyzed; the response rate of the questionnaires was 68%. It was found that the variables Paraná State, municipalities with population size of 0-50 thousand/inhabitants, and the fourth quartile of total health expenditure and Gross National Product per capita were factors associated with goals achievement of periodontal procedures. The type of SDCs showed association with goals achievement of basics procedures. Discussion Analyzes of the variables that may be associated with outpatient treatment in of SDCs are fundamental to verify issues regarding population access and applicability of public resources in the health area. Conclusion The study indicates low achievement goals by outpatient care delivery by specialized dental centers, which may indicate important factors associated with higher number months for achieving goals.(AU)

RESUMEN Objetivo El objetivo del estudio fue verificar: el cumplimento de las metas de tratamientos en las clínicas dentales especializadas (CDEs) en la Región Sur de Brasil y, los factores asociados a los procesos de trabajo. Método El estudio fue exploratorio transversal. Para la recolección de datos fueron consultadas las bases del datos provenientes de DATA/SUS, CNES, SIOSP, IBGE y fue enviado un cuestionario semiestructurado para los gestores de las CDEs. Para comprobar la asociación de los factores con el cumplimento de las metas de las CDEs se realizó el test de Kruskal Wallis. Resultados Fueron analizados 936 meses de tratamiento ambulatorio distribuidos en las 78 CDEs y la tasa de respuestas de los cuestionarios fue de 68%. Las variables: estado de Paraná, municipios con número de ciudadanos de 0-50 mil/hab, el cuarto quintil de los gastos totales en salud y PIB per cápita fueron asociados con el cumplimento de las metas de los procedimientos de periodoncia y, el tipo II de CDE presentó asociación con el cumplimento de las metas de los procedimientos básicos. Discusión El análisis de las variables que pueden estar asociadas al tratamiento ambulatorio en las CDEs es fundamental para comprobar tanto los problemas de acceso de los habitantes como la aplicabilidad de los recursos públicos en el área de la salud. Conclusiones El estudio indica un bajo cumplimento de las metas de tratamiento de las CDEs, entretanto apunta que pueden haber factores importantes asociados al mayor número de meses en las metas cumplidas.(AU)

User Satisfaction with the Public Oral Health Services in the Different Dimensions of Health Care

Objective: To verify user satisfaction with the public oral health services in its different dimensions of care and relate them to the socioeconomic and demographic conditions. Material and Methods: Cross-sectional survey, developed with users interviewed of the public oral health services under the Primary Health Care of a Brazilian city (n=461). The associations of satisfaction with the socioeconomic and demographic conditions were analyzed using the chi-square test. Questions concerning satisfaction with the service were grouped into five domains - 'physical structure', 'relation and communication', 'information and support', 'health care' and 'organization of services' - analyzed using the Kruskal-Wallis Test. Results: Elderly individuals with low education and male, tended to be more satisfied with the services. The users reported being satisfied with the service, that were unhappy, referred to the time and the form to schedule a consultation, the time expected to be attended and the resolving capacity of oral health problems, as the causes. The overall satisfaction index was 0.8. The top rated domains were 'physical structure' (0.9) and 'relation and communication' (0.85). The 'service organization' domain received the worst evaluation (0.71) and when compared to the others domain presenting a significant difference. The 'physical structure' domain was significantly highlighted from the domains of 'oral health care' (0.78) and 'information and support' (0.78). The 'relation and communication' domain, also significantly excelled over the areas of 'oral health care'. Conclusion: The users rated the aspects of health care in a very positive way. The areas of highest user satisfaction were 'physical structure' and 'relation and communication'. However, the need for directing production processes in health became evident, especially regarding the organization of services, the domain with the worst rating.

Avaliação comparativa entre as escolas municipais de ensino básico que receberam e as que não receberam o programa de promoção em saúde bucal da Faculdade de Odontologia de Araçatuba / Comparative evaluation among nursery schools receiving or not receiving the oral health promotion program of Araçatuba Dental School

A presença polarizada de cárie dentária e de doença periodontal, ainda, caracterizam a saúde bucal do Brasil, nos dias de hoje. São altos os índices de extrações dentárias e procedimentos restauradores, especialmente em crianças. Diante deste quadro epidemiológico preocupante, emergem as ações de promoção em saúde bucal no âmbito escolar. A escola apresenta uma infraestrutura que facilita a aquisição de novos conhecimentos, bem como a construção de hábitos saudáveis. No entanto, são raros os trabalhos que avaliam a efetividade dos programas de promoção em saúde bucal neste ambiente. Dessa maneira, este estudo objetivou avaliar de forma comparativa a eficácia do Programa de Promoção em saúde bucal, em Escolas Municipais de Ensino Básico, desenvolvido há 17 anos pela Faculdade de Odontologia de Araçatuba, direcionado aos pré-escolares e seus pais ou cuidadores, e equipe pedagógica. Dois grupos foram formados (grupo intervenção e grupo controle). O grupo intervenção foi constituído por 5 escolas que participaram das atividades do programa de promoção em saúde e o grupo controle foi constituído por 5 escolas que nunca haviam participado das atividades do programa. Os dados foram coletados por meio de questionários e entrevistas com os três atores sociais envolvidos no processo (pré-escolares, pais ou cuidadores e equipe pedagógica). Os dados foram analisados utilizando os programas Epi Info 3.5.1 e SPSS 22.0. Os resultados do estudo mostraram que os pré-escolares do grupo intervenção possuem mais conhecimento sobre saúde bucal que as crianças do grupo controle (p<0,001). Em contrapartida, não foram encontradas diferenças significantes entre os grupos intervenção e controle dos pais ou cuidadores, e equipe pedagógica. Desta forma, pode-se concluir que o maior conhecimento em saúde bucal estava significativamente associado ao programa de promoção em saúde bucal da Faculdade de Odontologia de Araçatuba, para os pré-escolares. Sugere-se ainda, um aumento na...

The Brazilian oral health is still characterized by the polarized presence of dental caries and periodontal disease. The tooth extraction and restorative procedures rates are high, especially in children. Faced with this alarming epidemiological situation, oral health promotion activities are emerging in the school environment. The school offers an infrastructure that facilitates the acquisition of new knowledge and the development of healthy habits. The studies evaluating the effectiveness of oral health promotion programs in schools are scarce. Consequently, this study aimed to assess comparatively the efficacy of Oral Health Promotion Program in nursery schools, developed 17 years ago by Araçatuba Dental School and targeted to preschoolers and their parents / carers and teaching staff. Two groups were formed (intervention group and control group). The first one was consisted of five schools that received the oral health promotion program activities and the control group was consisted of five schools that had never received the program activities. Datas were collected by questionnaires and interviews with the three social agents involved in the process (preschoolers, parents / carers and teaching staff). The datas were analyzed using the statistical software Epi Info® 3.5.1 and SPSS® 22.0. The results revealed that preschoolers in intervention group have more knowledge in oral health than children in control group (p < 0.001). However, no significant differences were found between the intervention and control groups of parents / carers and teaching staff. Thus, the greatest knowledge on oral health was significantly associated to oral health promotion program of Araçatuba Dental School, among preschoolers. It also suggests an increase in the program activities frequency for parents / carers and teaching staff, in order to make them feel part of the health promotion team, motivating them to reinforce the content learned in the program, and consequently...

Is the negative evaluation of dental services among the Brazilian elderly population associated with the type of service?

This study aimed at identifying the prevalence of the negative evaluation of dental services among elderly Brazilians and at investigating whether the prevalence was higher among those using public or philanthropic provider services than among those paying privately or using private health plans. Additionally, factors associated with this negative assessment were identified. Interview and survey data were collected in the residences of participants by trained and calibrated examiners as part of a national epidemiological survey of oral health conditions of the Brazilian population in 2002/2003. The dependent variable was obtained in response to questions regarding whether the participant had ever used dental services, the frequency of use, and the quality of this service. Potential responses to the questions regarding the quality of service were very poor or poor, fair, and good or very good. The main independent variable was the system of health care used with potential responses being health plan or private, public, and philanthropic services. We conducted univariate (linear tendency χ2 test) and multiple descriptive analyses, and the partial proportional Odds model for ordinal logistic regression. Among the elderly, 196 (3.7%) evaluated the provided services negatively (very poor or poor). Participants with the following responses were more likely to evaluate the services negatively: those who had used public or philanthropic services, men, those with higher education, the ones who had not received information about preventing dental problems, those who perceived pain in their teeth and gums in the last six months, and those who self-reported their oral health and speech was poor. In conclusion, elderly Brazilian users of public and philanthropic services were more likely than users of private or insurance-based plans to evaluate their dental services negatively, regardless of the other investigated variables.

Is the negative evaluation of dental services among the Brazilian elderly population associated with the type of service? / A avaliação negativa dos serviços odontológicos entre idosos brasileiros está associada ao tipo de serviço utilizado?

This study aimed at identifying the prevalence of the negative evaluation of dental services among elderly Brazilians and at investigating whether the prevalence was higher among those using public or philanthropic provider services than among those paying privately or using private health plans. Additionally, factors associated with this negative assessment were identified. Interview and survey data were collected in the residences of participants by trained and calibrated examiners as part of a national epidemiological survey of oral health conditions of the Brazilian population in 2002/2003. The dependent variable was obtained in response to questions regarding whether the participant had ever used dental services, the frequency of use, and the quality of this service. Potential responses to the questions regarding the quality of service were very poor or poor, fair, and good or very good. The main independent variable was the system of health care used with potential responses being health plan or private, public, and philanthropic services. We conducted univariate (linear tendency χ2test) and multiple descriptive analyses, and the partial proportional Odds model for ordinal logistic regression. Among the elderly, 196 (3.7%) evaluated the provided services negatively (very poor or poor). Participants with the following responses were more likely to evaluate the services negatively: those who had used public or philanthropic services, men, those with higher education, the ones who had not received information about preventing dental problems, those who perceived pain in their teeth and gums in the last six months, and those who self-reported their oral health and speech was poor. In conclusion, elderly Brazilian users of public and philanthropic services were more likely than users of private or insurance-based plans to evaluate their dental services negatively, regardless of the other investigated variables.

Objetivou-se avaliar a prevalência de avaliação negativa dos serviços odontológicos e constatar se ela foi maior entre usuários de serviços públicos ou filantrópicos do que entre idosos brasileiros usuários de serviços particulares ou de planos de saúde. Além disso, foram identificados os fatores associados a tal avaliação negativa. Foram utilizados dados do levantamento epidemiológico das condições de saúde bucal da população brasileira de 2002/2003, obtidos por meio de entrevistas e exames conduzidos nos domicílios por examinadores treinados e calibrados. A variável dependente foi obtida a partir das respostas sequenciais às perguntas: "Já foi ao dentista alguma vez na vida?; Há quanto tempo? e Como avalia o atendimento?", categorizadas em péssimo/ruim; regular e bom/ótimo. A principal variável independente foi o "Sistema de atenção à saúde utilizado (plano de saúde/particular; público/filantrópico)". Foram conduzidas análises descritivas, univariadas (prova de tendência linear do χ2) e múltiplas, utilizou-se a regressão logística ordinal de Odds proporcionais parciais. Dentre os idosos, 196 (3,7%) avaliaram negativamente (péssimo/ruim) os serviços odontológicos. A avaliação negativa foi superior entre aqueles que usaram serviços públicos/filantrópicos; homens; com maior escolaridade; que não receberam informações sobre como evitar problemas bucais; que autoperceberam dor nos dentes e gengivas nos últimos seis meses, a saúde bucal e a fala como ruim/péssima. Conclui-se que a avaliação negativa foi maior entre usuários de serviços públicos e filantrópicos independentemente das demais variáveis investigadas.

Avaliação da cobertura da atenção básica à saúde em Salvador, Bahia, Brasil (2000 a 2007) / Evaluation of primary care coverage in Salvador, Bahia State, Brazil (2000 to 2007)

Com o objetivo de testar abordagem metodológica para avaliação da cobertura dos serviços de atenção básica em Salvador, Bahia, Brasil (2000 a 2007), foi realizado um estudo de agregados espacial e temporal, tendo como unidades de análise o município e seus 12 Distritos Sanitários. Foram estimadas as coberturas real e potencial de diversos procedimentos realizados na atenção básica. Para a estimativa das coberturas, além do padrão ministerial, foi elaborado um segundo padrão com o objetivo de estabelecer uma aproximação com as necessidades de saúde da população. Os dados foram obtidos do Sistema de Informações Ambulatoriais do Sistema Único de Saúde (SIA-SUS). Foram encontradas baixas coberturas assistenciais no período analisado, a despeito da ampliação discreta verificada tanto na cobertura real de consultas médicas (7,8%), quanto na produção de ações básicas de enfermagem (66,7%). Já as consultas odontológicas apresentaram redução em 40%. Foram discutidas tanto as possibilidades de uso da metodologia para o monitoramento da cobertura, como as suas limitações tendo em vista as deficiências dos sistemas de informação.

In order to test a method for evaluating coverage of primary healthcare services in Salvador, Bahia State, Brazil (2000-2007), a study of spatial and temporal clusters was performed, with the city and its 12 health districts as the analytical units. The real and potential coverage rates were estimated for various primary care procedures. Estimation of coverage rates used both the Ministry of Health guideline and a second standard aimed at establishing an approximation to the population's health needs. The data were obtained from the Outpatient Information System of the Unified National Health System (SIA-SUS). Low coverage rates were observed, despite a slight increase in real coverage for medical consultations (7.8%) and basic nursing care (66.7%). Meanwhile, dental consultations showed a 40% reduction. The study discussed the possibilities for using the methodology to monitor coverage and its limitations given the deficiencies in the information systems.

[Evaluation of primary care coverage in Salvador, Bahia State, Brazil (2000 to 2007)]. / Avaliação da cobertura da atenção básica à saúde em Salvador, Bahia, Brasil (2000 a 2007).

In order to test a method for evaluating coverage of primary healthcare services in Salvador, Bahia State, Brazil (2000-2007), a study of spatial and temporal clusters was performed, with the city and its 12 health districts as the analytical units. The real and potential coverage rates were estimated for various primary care procedures. Estimation of coverage rates used both the Ministry of Health guideline and a second standard aimed at establishing an approximation to the population's health needs. The data were obtained from the Outpatient Information System of the Unified National Health System (SIA-SUS). Low coverage rates were observed, despite a slight increase in real coverage for medical consultations (7.8%) and basic nursing care (66.7%). Meanwhile, dental consultations showed a 40% reduction. The study discussed the possibilities for using the methodology to monitor coverage and its limitations given the deficiencies in the information systems.

[Evaluation of secondary care in oral health: a study of specialty clinics in Brazil]. / Avaliação da atenção secundária em saúde bucal: uma investigação nos centros de especialidades do Brasil.

This article discusses the evaluation of secondary care in the area of health surveillance. This was a descriptive and normative/evaluative study. Performance analysis drew on secondary data, based on a historical series of dental procedures conducted at the specialized dental clinics implemented in Brazil and recorded by the Outpatient Information System of the Unified National Health System (SIA/SUS) in 2007, as well as primary data from site visits to the clinics, based on questionnaires completed by clinic staff. Performance of the clinics was poor in most regions of the country, and the North of Brazil had the lowest percentage of specialty services implemented. The indicator "Performance of Secondary Care in Oral Health" was 64.4%. The type 3 specialty clinics showed better results in terms of performance and achievement of targets. The study showed the need to review the legal framework for implementing specialized dental clinics by adjusting the criteria and norms, as well as definition of new standards for achievement of goals in the evaluation and monitoring of these services.