RESUMEN
PURPOSE: This study aimed to determine whether there was a time difference between the ambulatory application Asafny and traditional type 997 in reaching people in need and interacting appropriately. MATERIALS AND METHODS: This study was conducted using retrospective cross-sectional study. A total of 2120 ambulance requests was extracted from Saudi Red Crescent Authority servers in Eastern Province, Kingdom of Saudi Arabia. The requests were extracted between 2017 and 2019. RESULTS: There were no significant differences between the two methods of request. In 2019, the shortest times for all phases of requests were recorded. "Ordinary patient" was the most common cause for requests. CONCLUSION: Over the years, efforts by the Saudi Red Crescent Authority facilitated improvements in ambulatory services by adapting new technology and services. This has helped reduce times for all phases of emergency requests.