Burnout y trabajo en equipo en los profesionales de Atención Primaria / Burnout and Teamwork in Primary Care Teams

OBJETIVO: Estimar la prevalencia de burnout y percepción de trabajo en equipo en los equipos de Atención Primaria (EAP) de Barcelona ciudad. DISEÑO: Transversal multicéntrico. Emplazamiento: EAP del Institut Català de la Salut (ICS) en Barcelona. PARTICIPANTES: Trabajadores fijos e interinos, de todas las categorías profesionales de 51 EAP (N = 2398). Respondieron 879 (36,7%). Mediciones: Se envió por correo electrónico el cuestionario «Maslach Burnout Inventory», con las dimensiones agotamiento emocional, despersonalización y realización personal. Se consideró burnout la afectación en grado alto de 2 o más dimensiones. La percepción del trabajo en equipo y la valoración de jefaturas se midió con un cuestionario diseñado ad hoc. RESULTADOS: La prevalencia de burnout fue del 17,2%. El 46,2% presentaron una o más subescalas alteradas. Presentan alto grado de agotamiento emocional 38,2%, 23,8% despersonalización y 7,7% baja realización personal. Un 49,2% consideran que se fomenta bastante o mucho el trabajo en equipo. Globalmente, trabajadores sociales presentan mayor media de dimensiones afectadas en grado alto, seguidas de administrativos, odontólogos, médicos y enfermeras (p < 0,001). El personal fijo presenta mayor grado de agotamiento emocional (p < 0,002). Los que peor valoraron a sus jefaturas y los que menos consideraban trabajar en equipo presentaron más agotamiento emocional, más despersonalización y mayor nivel de burnout en general (p < 0,001). CONCLUSIONES: El nivel de burnout entre los profesionales es considerable, existiendo diferencias entre categorías profesionales. El trabajo en equipo y una buena valoración de sus jefaturas protegen del burnout

OBJECTIVE: To estimate the prevalence of burnout and the perception of teamwork in Primary Care teams from Barcelona. DESIGN: Multicenter cross-sectional. LOCATION: Primary Health Care Teams from Barcelona. Institut Català de la Salut. PARTICIPANTS: All permanent employees or temporary professionals of all categories from 51 teams (N = 2398). A total of 879 responses (36.7%) were obtained. Measurements: The Maslach Burnout Inventory questionnaire, with 3 dimensions, was sent by emotional exhaustion (AE), depersonalization (DP), and personal accomplishment (RP). Burnout is considered present when two or more dimensions scored high marks. Perception of teamwork and evaluation of leaders was evaluated using an ad hoc questionnaire. RESULTS: The prevalence of burnout was17.2% (two or more dimensions affected), and 46.2% had at least one of the three dimensions with a high level. A high level of AE was found in 38.2%, of DP in 23.8%, and 7.7% had low RP. Almost half (49.2%) believe that teamwork is encouraged in their workplace. Social workers overall, have a higher average of dimensions affected at a high level, followed by administrative personnel, dentists, doctors and nurses (p < 0 .001). Permanent staff have a greater degree of emotional exhaustion (p < 0 .002). Those who rated their leaders worst and least rated teamwork had more emotional exhaustion, depersonalization and higher level of burnout in general (p < 0 .001). CONCLUSIONS: The level of burnout among professionals is considerable, with differences existing between occupational categories. Teamwork and appreciating their leaders protect from burnout

[Burnout and teamwork in primary care teams]. / Burnout y trabajo en equipo en los profesionales de Atención Primaria.

OBJECTIVE: To estimate the prevalence of burnout and the perception of teamwork in Primary Care teams from Barcelona. DESIGN: Multicenter cross-sectional. LOCATION: Primary Health Care Teams from Barcelona. Institut Català de la Salut. PARTICIPANTS: All permanent employees or temporary professionals of all categories from 51 teams (N=2398). A total of 879 responses (36.7%) were obtained. MEASUREMENTS: The Maslach Burnout Inventory questionnaire, with 3 dimensions, was sent by emotional exhaustion (AE), depersonalization (DP), and personal accomplishment (RP). Burnout is considered present when two or more dimensions scored high marks. Perception of teamwork and evaluation of leaders was evaluated using an ad hoc questionnaire. RESULTS: The prevalence of burnout was17.2% (two or more dimensions affected), and 46.2% had at least one of the three dimensions with a high level. A high level of AE was found in 38.2%, of DP in 23.8%, and 7.7% had low RP. Almost half (49.2%) believe that teamwork is encouraged in their workplace. Social workers overall, have a higher average of dimensions affected at a high level, followed by administrative personnel, dentists, doctors and nurses (p<0.001). Permanent staff have a greater degree of emotional exhaustion (p<0.002). Those who rated their leaders worst and least rated teamwork had more emotional exhaustion, depersonalization and higher level of burnout in general (p<0.001). CONCLUSIONS: The level of burnout among professionals is considerable, with differences existing between occupational categories. Teamwork and appreciating their leaders protect from burnout.