Emergency communication networks on Twitter during Hurricane Irma: information flow, influential actors, and top messages.

This study combined network analysis with message-level content analysis to investigate patterns of information flow and to examine messages widely distributed on social media during Hurricane Irma of 2017. The results show that while organisational users and media professionals dominated the top 100 information sources, individual citizens played a critical role in information dissemination. Public agencies should increase their retweeting activities and share the information posted by other trustworthy sources; doing so will contribute to the timely exchange of vital information during a disaster. This study also identified the active involvement of nonprofit organisations as information brokers during the post-event stage, indicating the potential for emergency management organisations to integrate their communication efforts into those of nonprofit entities. These findings will inform emergency management practices regarding implementation of communication plans and policies, facilitate the embracement of new partner organisations, and help with establishing and sustaining effective communication ties with a wide range of stakeholders.

Pandemic politics: Exploring the intersection of state political affiliation and public universities' COVID-19 policies and messaging.

As coronavirus disease 2019 (COVID-19) spread within the United States, the challenge of responding to a large-scale health crisis was compounded as the federal government struggled to deliver a unified response. Decision-making powers for pandemic protocols were passed to individual states, whose responses were heavily influenced by their administrations' partisan political leanings. This study explores differences in the transparency of COVID-19 information on university websites and the restrictiveness of the measures they implemented by examining university messaging in all-Republican and all-Democrat controlled states. This study employs a quantitative content analysis of a census of websites (N = 265) from public universities located in states with government trifectas. The data reveal that masking, vaccination, and testing measures were significantly more restrictive among universities located in Democratic trifectas than in Republican trifectas. Additionally, universities in Democratic trifectas communicated more transparently, such that they were more likely to have a direct link to COVID-19 information on their homepages. The results indicate that universities in states where a single political party holds power implemented COVID-19 protocols that reflected the political -viewpoints on the health and economic responses to the pandemic. This finding offers important evidence that both governments and public universities based their public health decisions on political factors.

Dynamics of interorganisational emergency communication on Twitter: the case of Hurricane Irma.

This study examines how county-level emergency management offices (EMOs) used Twitter to communicate with other public agencies and non-profit and for-profit organisations before, during, and after Hurricane Irma in 2017. It assesses the strategies that EMOs and other stakeholders employed to communicate risks on Twitter, concluding that its potential has not been fully exploited. EMOs only frequently interacted with a few non-profit and for-profit organisations, despite their involvement in emergency communication. While EMOs and other public agencies emphasised information dissemination and called on citizens to act and be prepared for the hurricane, non-profits tended to stress service and resource-related information, encouraged others to assist with disaster response, and provided emotional support. For-profits, meanwhile, actively addressed customers' concerns through direct two-way communication. Our findings indicate that EMOs should integrate non-profit and for-profit organisations' communication efforts, engaging them in important conversations on Twitter and advocating the use of highly relevant hashtags at different disaster management stages.

A Systematic Review of Literature on Effectiveness of Training in Emergency Risk Communication.

Although disaster preparedness training is regularly conducted for a range of health-related professions, little evidence-based guidance is available about how best to actually develop capacity in staff for conducting emergency risk communication. This article presents results of a systematic review undertaken to inform the development of World Health Organization guidelines for risk communication during public health and humanitarian emergencies. A total of 6,720 articles were screened, with 24 articles identified for final analysis. The majority of research studies identified were conducted in the United States, were either disaster general or focused on infectious disease outbreak, involved in-service training, and used uncontrolled quantitative or mixed method research designs. Synthesized findings suggest that risk communication training should include a focus on collaboration across agencies, training in working with media, and emphasis on designing messages for specific audience needs. However, certainty of findings was at best moderate due to lack of methodological rigor in most studies.