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This research investigated the service quality of government secondary schools (GSS) in Bangladesh. A mixed methods research design combining quantitative and qualitative methods was applied for gathering and analyzing data. Quantitative data was collected from 601 randomly selected clients using a structured interview schedule developed based on the five-dimensional SERVQUAL instrument. Qualitative data was obtained through focus group discussions and interviews of students, teachers, headteachers, guardians, assistant school inspectors, and the deputy director of secondary and higher education working in the selected region. Quantitative data were analyzed using descriptive statistics and bivariate analysis, while qualitative data was transcribed and labeled into emerging themes. The study found that the quality of secondary education in the GSSs of the study area failed to meet the demand of the clients in terms of all the quality dimensions of SERVQUAL, where t-values revealed a significant gap between expectation and perception in Tangibles, Responsiveness, Reliability, Assurance and Empathy dimensions. Data from qualitative methods showed that all the stakeholders agreed with the gap in tangibles and empathy dimension claimed by the respondents in the quantitative survey. However, teachers and guardians showed differential opinions regarding the gaps in responsiveness, reliability, and assurance. It was also found that 40% of the respondents were either neutral or dissatisfied with the education service of GSSs. Logistic regression output shows that among the dimensions of SERVQUAL, tangibles, responsiveness, assurance, and empathy can significantly influence a respondent's overall satisfaction with GSS services. One-way ANOVA results show that schools from at least two districts differ significantly in terms of the mean score of overall satisfaction and the perceived mean score of tangibles, responsiveness, reliability, assurance, and empathy dimensions. The schools lack teaching, learning and recreational facilities such as laboratory, library, common room, and sports. The students did not receive individual need-based care for academic performance improvement and did not participate in lesson planning, preferring teaching methods and deciding assessment strategies. The teachers were not sufficiently skilled in delivering intelligible lectures and didn't give time to students outside of formal classes. A sizeable gap in the SERVQUAL dimensions indicates that a comprehensive all-out effort is necessary to improve the service quality of GSSs. Consequently, improving teaching learning facilities, student participation in the lesson plan and deciding on teaching methods, teachers' training in pedagogy, and school-specific quality improvement measures are imperative.
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The outbreak of the COVID-19 pandemic has had a wide range of negative consequences for higher education students. We explored the generalizability of the control-value theory of achievement emotions for e-learning, focusing on their antecedents. We involved 17019 higher education students from 13 countries, who completed an online survey during the first wave of the pandemic. A structural equation model revealed that proximal antecedents (e-learning self-efficacy, computer self-efficacy) mediated the relation between environmental antecedents (cognitive and motivational quality of the task) and positive and negative achievement emotions, with some exceptions. The model was invariant across country, area of study, and gender. The rates of achievement emotions varied according to these same factors. Beyond their theoretical relevance, these findings could be the basis for policy recommendations to support stakeholders in coping with the challenges of e-learning and the current and future sequelae of the pandemic.
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OBJECTIVES: This study probed the current status of e-health services use and associated factors that promote or hinder the people to get involved with e-health services. METHODS: The quantitative data were collected using a structured interview schedule considering 381 randomly selected respondents covering rural and urban areas of Patuakhali, Jhalakathi, and Barishal district during February-April 2019. Only the adult (more than 18 years age) male, female, and transgender people living in the study area were included in the sample of the study. Descriptive statistics, Chi-square test, and binary logistic regression were used to analyze data. RESULTS: Factors that significantly increased the likelihood of using e-health services included age (odds ratio [OR] = 1.05, 95% confidence interval [CI]: 1.02-1.08), males (OR = 3.75, 95% CI: 1.70-8.26), knowledge in e-health (OR = 1.19, 95% CI: 1.02-1.38), and skill in using cell phone (OR = 1.11, 95% CI: 1.02-1.21). On the contrary, factor that negatively influenced the use of e-health services was residence in the rural area (OR = 0.209, 95% CI: 0.08-0.53). Although, this research is one of the few regional researches in e-health service use, the study has limited geographical coverage, failed to explore causality of factors, and did not address factors mediating the relationship of criterion and predictor variables. CONCLUSION: Regional e-health service providers in developing countries need to focus more on minimizing e-health service divide based on gender and place of residence. In addition, they should also emphasize digital literacy, particularly e-health knowledge and skill in device use. The findings of this study may provide an applied guideline to enhance the use of e-health services among regional communities in developing countries.
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This study investigated the current practice of learning, teaching and assessment in science, particularly in classrooms at primary level in a division of Bangladesh. In addition, this study also focused on the role of DPEd program in the development of the professional preparation of teachers' for improving their quality of science teaching. For the purpose of this study, a mixed method research design which used both quantitative and qualitative method to gather and analyse data. A random stratified sampling process was used to select 150 primary science teachers and 60 students in grade 5 (10 + years) students for collecting quantitative data while a purposeful sampling process was used for qualitative inquiry. Qualitative data was obtained through analysis of the national documents and the interviews of Head teachers of primary schools, Assistant Upazila (Sub-district) Education Officers and Instructors of Primary Training Institutes (PTI) and Upazila Resource Centers. Quantitative data was analysed by using descriptive statistics and qualitative data was transcribed and labelled into emerging themes. A triangulation technique was used to establish the findings of this study. The findings of this study revealed that the present practice of learning and teaching science is mostly teacher centred with little active pupil participation, limited opportunity for hands on activity and discussion. The major barriers for teachers' to teach science effectively were large class sizes, insufficient materials, lack of teacher's knowledge and skills, absence of assessment for learning strategies, inadequate opportunities for professional development and poor quality of support from the stakeholders. The current DPEd program has consist of limited focus on hands of activities, insufficient learning assessment capacity of the PTI instructors, and a lack of teacher monitoring in placement schools during training. The basic recommendation suggested by this research is to enhance the use of an inquiry oriented science learning and teaching approach with associated assessment for learning strategies for ensuring the quality of science learning and teaching. For preparing a better quality teacher, ensuring subject based training and to review the current teacher training program is further suggested. The result of this study can be used for future development of science learning and teaching practice at elementary level in Bangladesh and similar other developing countries.
