RESUMEN
The media has been used to disseminate public information amid the Covid-19 pandemic. However, the Covid-19 news has triggered emotional responses in people that have impacted their mental well-being and led to news avoidance. To understand the emotional response to the Covid-19 news, we study user comments on the news published on Twitter by 37 media outlets in 11 countries from January 2020 to December 2022. We employ a deep-learning-based model to identify one of the 6 Ekman's basic emotions, or the absence of emotional expression, in comments to the Covid-19 news, and an implementation of Latent Dirichlet Allocation (LDA) to identify 12 different topics in the news messages. Our analysis finds that while nearly half of the user comments show no significant emotions, negative emotions are more common. Anger is the most common emotion, particularly in the media and comments about political responses and governmental actions in the United States. Joy, on the other hand, is mainly linked to media outlets from the Philippines and news on vaccination. Over time, anger is consistently the most prevalent emotion, with fear being most prevalent at the start of the pandemic but decreasing and occasionally spiking with news of Covid-19 variants, cases, and deaths. Emotions also vary across media outlets, with Fox News having the highest level of disgust, the second-highest level of anger, and the lowest level of fear. Sadness is highest at Citizen TV, SABC, and Nation Africa, all three African media outlets. Also, fear is most evident in the comments to the news from The Times of India.
RESUMEN
The impact of the COVID-19 pandemic and ensuing social restrictions has been profound, affecting the health, livelihoods, and wellbeing of populations worldwide. Studies have shown widespread effects on mental health, with an increase in stress, loneliness, and depression symptoms related to the pandemic. Media plays a critical role in containing and managing crises, by informing society and fostering positive behavior change. Social restrictions have led to a large increase in reliance on online media channels, and this can influence mental health and wellbeing. Anxiety levels, for instance, may be exacerbated by exposure to COVID-related content, contagion of negative sentiment among social networks, and "fake news." In some cases, this may trigger abstinence, leading to isolation and limited access to vital information. To be able to communicate distressing news during crises while protecting the wellbeing of individuals is not trivial; it requires a deeper understanding of people's emotional response to online and social media content. This paper selectively reviews research into consequences of social media usage and online news consumption for wellbeing and mental health, focusing on and discussing their effects in the context of the pandemic. Advances in Artificial Intelligence and Data Science, for example, Natural Language Processing, Sentiment Analysis, and Emotion Recognition, are discussed as useful methods for investigating effects on population mental health as the pandemic situation evolves. We present suggestions for future research, and for using these advances to assess large data sets of users' online content, to potentially inform strategies that enhance the mental health of social media users going forward.
