Hospital laboratory management in dealing with disaster.

OBJECTIVE: This study aims to identify scientific evidence and knowledge currently available related to clinical laboratory management in the face of disasters with the literature review method. METHOD: This is a literature review study. Various references were collected from online databases, including reports, scientific journals, and books in the last ten years. Articles are screened according to the research objectives. The keywords used are laboratories, hospitals, disasters, Point of Care Testing (POCT). RESULTS: POCT is defined as the tools of a laboratory diagnostic test used in a disaster situation effectively. It can be operated by anyone who has been trained. However, it is quite constrained by temperature, earthquake shocks, and battery life. Storage and reagents supply, such as the strip test, might be prepare before the disaster. Moreover, maintenance and validation of POCT tools in disaster preparation is necessary. Hospitals must prepare POCT to conquer the limitation of electricity sources, human resources, and buildings situation was using a laboratory diagnostic analyzer not possible. The POCT was suitable to be conveyed anywhere both within the hospital and to disaster sites using the vehicle. CONCLUSION: POCT has the enormous potential as an emergency laboratory examination tool both at the hospital and at the disaster site to grip patient safety.

Patient satisfaction: Public vs. private hospital in Central Sulawesi, Indonesia.

OBJECTIVE: The aim of the study was to compare the level of service satisfaction in public hospitals and private hospitals in Central Sulawesi. METHODS: This was an analytical observational study with a cross-sectional approach. This research was conducted in 10 hospitals in Central Sulawesi. There were 1070 samples, which were 107 patients in each hospital. The level of patient satisfaction was measured using the Community Satisfaction Index (CSI) Questionnaire, which comprises of 38 closed questions. RESULTS: The average overall satisfaction level was 75.99 (±11.28), which fell into category B for service quality and "Good" for service performance. The highest level of satisfaction was in competencies, reaching 78.25 (±13.48) and the lowest was in Handling Complaints, Suggestions and Feedback, reaching 73.90 (±14.01). In all categories, the level of satisfaction fell into category B for service quality and "Good" for service performance. CONCLUSIONS: The level of satisfaction of patients who sought treatment at private hospitals was higher than at public hospitals for all categories.

Hospital laboratory management in dealing with disaster

Objective: This study aims to identify scientific evidence and knowledge currently available related to clinical laboratory management in the face of disasters with the literature review method. Method: This is a literature review study. Various references were collected from online databases, including reports, scientific journals, and books in the last ten years. Articles are screened according to the research objectives. The keywords used are laboratories, hospitals, disasters, Point of Care Testing (POCT). Results: POCT is defined as the tools of a laboratory diagnostic test used in a disaster situation effectively. It can be operated by anyone who has been trained. However, it is quite constrained by temperature, earthquake shocks, and battery life. Storage and reagents supply, such as the strip test, might be prepare before the disaster. Moreover, maintenance and validation of POCT tools in disaster preparation is necessary. Hospitals must prepare POCT to conquer the limitation of electricity sources, human resources, and buildings situation was using a laboratory diagnostic analyzer not possible. The POCT was suitable to be conveyed anywhere both within the hospital and to disaster sites using the vehicle. Conclusion: POCT has the enormous potential as an emergency laboratory examination tool both at the hospital and at the disaster site to grip patient safety. (AU)

Patient satisfaction: Public vs. private hospital in Central Sulawesi, Indonesia

Objective: The aim of the study was to compare the level of service satisfaction in public hospitals and private hospitals in Central Sulawesi. Methods: This was an analytical observational study with a cross-sectional approach. This research was conducted in 10 hospitals in Central Sulawesi. There were 1070 samples, which were 107 patients in each hospital. The level of patient satisfaction was measured using the Community Satisfaction Index (CSI) Questionnaire, which comprises of 38 closed questions. Results: The average overall satisfaction level was 75.99 (±11.28), which fell into category B for service quality and “Good” for service performance. The highest level of satisfaction was in competencies, reaching 78.25 (±13.48) and the lowest was in Handling Complaints, Suggestions and Feedback, reaching 73.90 (±14.01). In all categories, the level of satisfaction fell into category B for service quality and “Good” for service performance. Conclusions: The level of satisfaction of patients who sought treatment at private hospitals was higher than at public hospitals for all categories. (AU)