1.
Tidsskr Nor Laegeforen
; 111(13): 1645-6, 1991 May 20.
Artículo
en Noruego
| MEDLINE
| ID: mdl-2063367
RESUMEN
The article describes a simple method for self-assessment and group-assessment of video recordings from the reception area in a general practice. In a group setting, the method was found to increase the receptionists' confidence in their own professional skills and revealed the need to pay more attention to communication between patients and receptionists. The layout of the reception area was rearranged and changes in the daily routines in the practice were suggested.