RESUMEN
Dynamic capabilities, resulting from activities that allow conscious and skillful modification of a firm's strategic potential, are seen as one of the key drivers of a firm's value creation, competitive advantage and above-average performance in changing environments. However, little is known about how dynamic capabilities can shape business survival and performance during crises. The research objective of this paper is twofold. First, through a literature review, we seek to identify which first-order dynamic capabilities-managerial decisions under uncertainty-are vital for rapid response to a crisis. Second, we present the results of research carried out among 151 small and medium-sized companies in Poland immediately after the beginning of the economic lockdown (April 2020). The survey that we developed identifies which dynamic capabilities were essential for businesses to survive during this unexpected black swan event. We also present dependence and regression analyses showing the links between the identified dynamic capabilities and value creation, understood as retaining employees and production levels, as well as value capture, understood as maintaining cash flow and current revenues.
Asunto(s)
COVID-19/epidemiología , Emprendimiento/organización & administración , Pandemias/economía , Cuarentena/economía , Pequeña Empresa/organización & administración , COVID-19/economía , COVID-19/prevención & control , Emprendimiento/economía , Emprendimiento/estadística & datos numéricos , Emprendimiento/tendencias , Humanos , Pandemias/prevención & control , Polonia/epidemiología , Cuarentena/normas , Pequeña Empresa/economía , Pequeña Empresa/estadística & datos numéricos , Pequeña Empresa/tendencias , Encuestas y Cuestionarios/estadística & datos numéricos , Desarrollo Sostenible , IncertidumbreRESUMEN
INTRODUCTION: COVID-19 pandemic affects human health and the global economy. Its evolution is unpredictable, making it hard for governments to provide response actions suited for all populations. Meanwhile, informal street workers carry on with their labor despite contingency measures to sustain their lives. The objective was to conduct a case-control study to become aware of how street vendors' economy is affected during the COVID-19 pandemic. METHODOLOGY: During phase 2 of the COVID-19 pandemic in a Mexican suburban city. We interviewed informal street vendors (cases) and formal employees (controls). RESULTS: Before mobility restrictions were in place, population income came 1.5% from formal employment and 23.5% from informal employment (street vendors). Informal employees lived on less than the equivalent of 1.5 Big Macs per day (p <0.001). After the contingency measures, formal employment kept the same, while the informal employment ratio increased to 57.4% (p < 0.001). The street vendors were almost 100-times less likely to be concerned about the coronavirus outbreak (p < 0.001) and were 38-times less likely to stop working compared with the formal workers (p < 0.001). CONCLUSIONS: We have proven that street vendors are a sector of the population that is highly vulnerable to significant economic loss due to contingency measures. Informal workers cannot stop working despite the "Stay at Home" initiative because the government has not implemented strategies that guarantee their survival and their families. Therefore, street vendors continue to be a source of the virus's spread throughout cities.
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COVID-19 , Pequeña Empresa/economía , Adulto , COVID-19/economía , COVID-19/psicología , Estudios de Casos y Controles , Ciudades , Empleo , Femenino , Conocimientos, Actitudes y Práctica en Salud , Humanos , Renta , Masculino , México , Persona de Mediana Edad , Pobreza , Factores SocioeconómicosRESUMEN
CRM adoption can provide innumerable benefits to the SMEs performance, including solving customer problems in a timely manner, enhancing customer satisfaction by appointing an expert to solve issues and queries, and the like. This study aims to examine the moderating effects of the firm size in the adoption of CRM in the Palestinian SMEs. A quantitative approach was used to investigate the relationships between the variables, which are compatibility, IT infrastructure, complexity, relative advantage, security, top management support, customer pressure, and competitive pressure. A questionnaire was designed to collect data from 420 SMEs in Palestine. A total of 331 respondents completed and returned the survey. The Partial Least Square-Structural Equation Model (PLS-SEM) approach was used to assess both the measurement and structural models. The Diffusion of Innovation Theory (DOI) and Technology, Organization, and Environment Framework (TOE) framework were employed to identify the determinant factors from the technological, organizational, and environmental perspectives. The findings and conclusions of this study provide show that the moderating effect of firm size has significant effect compatibility, top management support, customer pressure, and IT infrastructure factors.
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Comunicación , Mercadotecnía/métodos , Pequeña Empresa/métodos , Comportamiento del Consumidor , Humanos , Medio Oriente , Sector Privado/economía , Pequeña Empresa/economíaRESUMEN
BACKGROUND: Lockdowns and shelter-in-place orders during COVID-19 have accelerated the adoption of remote and virtual care (RVC) models, potentially including telehealth, telemedicine, and internet-based electronic physician visits (e-visits) for remote consultation, diagnosis, and care, deterring small health care businesses including clinics, physician offices, and pharmacies from aligning resources and operations to new RVC realities. Current perceptions of small health care businesses toward remote care, particularly perceptions of whether RVC adoption will synergistically improve business sustainability, would highlight the pros and cons of rapidly adopting RVC technology among policy makers. OBJECTIVE: This study aimed to assess the perceptions of small health care businesses regarding the impact of RVC on their business sustainability during COVID-19, gauge their perceptions of their current levels of adoption of and satisfaction with RVC models and analyze how well that aligns with their perceptions of the current business scenario (SCBS), and determine whether these perceptions influence their view of their midterm sustainability (SUST). METHODS: We randomly sampled small clinics, physician offices, and pharmacies across Colorado and sought assistance from a consulting firm to collect survey data in July 2020. Focal estimated study effects were compared across the three groups of small businesses to draw several insights. RESULTS: In total, 270 respondents, including 82 clinics, 99 small physician offices, and 89 pharmacies, across Colorado were included. SRVC and SCBS had direct, significant, and positive effects on SUST. However, we investigated the effect of the interaction between SRVC and SCBS to determine whether RVC adoption aligns with their perceptions of the current business scenario and whether this interaction impacts their perception of business sustainability. Effects differed among the three groups. The interaction term SRVC×SCBS was significant and positive for clinics (P=.02), significant and negative for physician offices (P=.05), and not significant for pharmacies (P=.76). These variations indicate that while clinics positively perceived RVC alignment with the current business scenario, the opposite held true for small physician offices. CONCLUSIONS: As COVID-19 continues to spread worldwide and RVC adoption progresses rapidly, it is critical to understand the impact of RVC on small health care businesses and their perceptions of long-term survival. Small physician practices cannot harness RVC developments and, in contrast with clinics, consider it incompatible with business survival during and after COVID-19. If small health care firms cannot compete with RVC (or synergistically integrate RVC platforms into their current business practices) and eventually become nonoperational, the resulting damage to traditional health care services may be severe, particularly for critical care delivery and other important services that RVC cannot effectively replace. Our results have implications for public policy decisions such as incentive-aligned models, policy-initiated incentives, and payer-based strategies for improved alignment between RVC and existing models.
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COVID-19/epidemiología , Farmacias/economía , Consultorios Médicos/economía , Pequeña Empresa/economía , Telemedicina/métodos , Adulto , Colorado/epidemiología , Femenino , Humanos , Masculino , Persona de Mediana Edad , Derivación y Consulta , SARS-CoV-2/aislamiento & purificación , Encuestas y CuestionariosRESUMEN
SUMMARY: The challenge of overuse raises important questions for those in the business of musculoskeletal health care. What is the right number of physical therapy visits for a given condition? Can a practice provide "less" but still be profitable? In this, the editorial on overcoming overuse of musculoskeletal health care, we consider the economic drivers of overuse in the private sector. We propose actions that could support small business leaders to overcome overuse and build profitable, high-quality services. J Orthop Sports Phys Ther 2021;51(1):1-4. doi:10.2519/jospt.2021.0101.
Asunto(s)
Enfermedades Musculoesqueléticas/economía , Enfermedades Musculoesqueléticas/terapia , Modalidades de Fisioterapia/economía , Gestión de la Práctica Profesional/economía , Pequeña Empresa/economía , Procedimientos Innecesarios/economía , HumanosRESUMEN
The focus of this article is to review the available funding opportunities for the nephrology workforce at all career levels and review the current challenges involved in the career of a physician-scientist. While the scarcity of nephrology fellows for training programs is a continuing challenge, increased funding for the National Institutes of Health is encouraging particularly for early career investigators. In addition to National Institutes of Health funding, other funding sources are also discussed as they provide much needed bridge funding during key transition periods for young careers. Recent initiatives such as the Advancing American Kidney Health, KidneyX, and National Institute of Diabetes and Digestive and Kidney Diseases' Kidney Precision Medicine Project offer new research opportunities for bringing much needed innovation to improve lives of people with kidney diseases. The time is now for us to seize the opportunity and ensure that a strong workforce will be able to take advantage of these potential game changers for nephrology.
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Investigación Biomédica/economía , Investigación Biomédica/tendencias , Financiación Gubernamental/tendencias , Enfermedades Renales , National Institute of Diabetes and Digestive and Kidney Diseases (U.S.)/economía , Nefrología , Fundaciones/economía , Fuerza Laboral en Salud , Humanos , Enfermedades Renales/diagnóstico , Enfermedades Renales/terapia , Pequeña Empresa/economía , Sociedades Médicas/economía , Estados Unidos , United States Department of Veterans Affairs/economíaRESUMEN
To explore the impact of coronavirus disease 2019 (COVID-19) on small businesses, we conducted a survey of more than 5,800 small businesses between March 28 and April 4, 2020. Several themes emerged. First, mass layoffs and closures had already occurred-just a few weeks into the crisis. Second, the risk of closure was negatively associated with the expected length of the crisis. Moreover, businesses had widely varying beliefs about the likely duration of COVID-related disruptions. Third, many small businesses are financially fragile: The median business with more than $10,000 in monthly expenses had only about 2 wk of cash on hand at the time of the survey. Fourth, the majority of businesses planned to seek funding through the Coronavirus Aid, Relief, and Economic Security (CARES) Act. However, many anticipated problems with accessing the program, such as bureaucratic hassles and difficulties establishing eligibility. Using experimental variation, we also assess take-up rates and business resilience effects for loans relative to grants-based programs.
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Betacoronavirus/aislamiento & purificación , Infecciones por Coronavirus/economía , Infecciones por Coronavirus/epidemiología , Pandemias/economía , Neumonía Viral/economía , Neumonía Viral/epidemiología , Pequeña Empresa/economía , Pequeña Empresa/organización & administración , Desempleo/estadística & datos numéricos , COVID-19 , Infecciones por Coronavirus/virología , Humanos , Neumonía Viral/virología , SARS-CoV-2 , Encuestas y Cuestionarios , Estados Unidos/epidemiologíaRESUMEN
Here, we report the results of an outcomes evaluation of the Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) Programs at the National Institute of General Medical Sciences (NIGMS). Since the programs' inception, assessments of the SBIR/STTR programs at several federal agencies have utilized surveys of former grantees as the primary source of data. Response rates have typically been low, making non-response bias a potential threat to the validity of some of these studies' results. Meanwhile, the availability of large publicly-available datasets continues to grow and methods of text mining and linking databases continue to improve. By linking NIGMS grant funding records, U.S. Patent and Trademark Office data, and business intelligence databases, we explored innovation, commercialization and survival for recipients of NIGMS SBIR/STTR funding. In doing so, we were able to more completely assess several key outcomes of the NIGMS SBIR/STTR program. Our evaluation demonstrated that the NIGMS program performed above baseline expectations along all dimensions, and comparably to other federal agency SBIR/STTR grant programs. In addition, we show that the use of extant data increasingly is a viable, less expensive, and more reliable approach to gathering data for evaluation studies.
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Almacenamiento y Recuperación de la Información , Innovación Organizacional , Pequeña Empresa/estadística & datos numéricos , Humanos , Almacenamiento y Recuperación de la Información/métodos , National Institute of General Medical Sciences (U.S.)/organización & administración , Evaluación de Programas y Proyectos de Salud , Pequeña Empresa/economía , Pequeña Empresa/organización & administración , Estados UnidosRESUMEN
This article examines the geographic distribution of funding for the U.S. Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) programs sponsored by the National Institute of General Medical Sciences (NIGMS). Despite a significant investment in SBIR/STTR and an interest in increasing geographic diversity in the institute's research portfolio, there has not been an assessment of the distribution of NIGMS's SBIR/STTR funding, outcomes associated with that investment, and relationships between the two. The geographic distribution of NIGMS' SBIR/STTR funding was highly concentrated in a small number of states, with a high correlation between each state's funding and its number of small scientific research and development businesses. Affiliation with a major research university was correlated with several measures of innovation and firm success. Our findings are consistent with earlier research showing that economic activity in research and development and research output tend to cluster in geographic regions where knowledge can be generated and shared more efficiently. These findings lend support to an investment strategy for small business research and development that creates networks between major research universities and small businesses.
Asunto(s)
National Institutes of Health (U.S.) , Apoyo a la Investigación como Asunto/economía , Investigación , Pequeña Empresa/economía , Organización de la Financiación/economía , Organización de la Financiación/estadística & datos numéricos , Geografía , Humanos , Investigación/economía , Investigación/organización & administración , Investigación/estadística & datos numéricos , Apoyo a la Investigación como Asunto/organización & administración , Pequeña Empresa/estadística & datos numéricos , Estados UnidosRESUMEN
In 2011, Tanzania mandated the fortification of edible oil with vitamin A to help address its vitamin A deficiency (VAD) public health problem. By 2015, only 16% of edible oil met the standards for adequate fortification. There is no evidence on the cost-effectiveness of the fortification of edible oil by small- and medium-scale (SMS) producers in preventing VAD. The MASAVA project initiated the production of sunflower oil fortified with vitamin A by SMS producers in the Manyara and Shinyanga regions of Tanzania. A quasi-experimental nonequivalent control-group research trial and an economic evaluation were conducted. The household survey included mother and child pairs from a sample of 568 households before the intervention and 18 months later. From the social perspective, the incremental cost of fortification of sunflower oil could be as low as $0.13, $0.06, and $0.02 per litre for small-, medium-, and large-scale producers, respectively, compared with unfortified sunflower oil. The SMS intervention increased access to fortified oil for some vulnerable groups but did not have a significant effect on the prevention of VAD due to insufficient coverage. Fortification of vegetable oil by large-scale producers was associated with a significant reduction of VAD in children from Shinyanga. The estimated cost per disability-adjusted life year averted for fortified sunflower oil was $281 for large-scale and could be as low as $626 for medium-scale and $1,507 for small-scale producers under ideal conditions. According to the World Health Organization thresholds, this intervention is very cost-effective for large- and medium-scale producers and cost-effective for small-scale producers.
Asunto(s)
Análisis Costo-Beneficio , Alimentos Fortificados/economía , Aceite de Girasol/economía , Deficiencia de Vitamina A/prevención & control , Vitamina A/economía , Preescolar , Comercio , Estudios Controlados Antes y Después , Femenino , Política de Salud/economía , Política de Salud/legislación & jurisprudencia , Accesibilidad a los Servicios de Salud , Humanos , Lactante , Política Nutricional/economía , Política Nutricional/legislación & jurisprudencia , Prevalencia , Pequeña Empresa/economía , Aceite de Girasol/administración & dosificación , Tanzanía/epidemiología , Vitamina A/administración & dosificación , Deficiencia de Vitamina A/epidemiologíaRESUMEN
The Circular Economy is a paradigm shift attempting to replace the end-of-life concept with reducing, reusing, recycling and recovering materials and to slow down, close and narrow material and power loops. This concept is much discussed in the academic literature, but limited progress has been accomplished so far regarding its empirical analysis. The objective of this work is to study circular economy practices and analyze in depth the circular economy behavior in European firms. We find that firms' circular economy behavior is a gradual process where measures are implemented gradually, starting with activities involving control measures and ending with putting preventive practices in place. We discovered also that the most proactive companies in implementing circular economy measures generally come across certain common barriers such as administrative processes, regulations and a lack of human resources to perform these practices, while firms that have not implemented circular economy measures view financing, investment and costâ»benefit barriers as the most significant. Significant efforts need to be undertaken by firms to accomplished circular economy. Also circular economy regulation should be improved to make it easier for companies to implement strategies that will make them more sustainable.
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Economía , Pequeña Empresa/organización & administración , Europa (Continente) , Innovación Organizacional , Reciclaje , Pequeña Empresa/economíaAsunto(s)
Biología Celular/organización & administración , Congresos como Asunto , Citometría de Flujo , Citometría de Imagen , Invenciones , Sociedades Científicas/organización & administración , Canadá , Biología Celular/economía , Biología Celular/historia , Biología Celular/tendencias , Congresos como Asunto/historia , Congresos como Asunto/organización & administración , Congresos como Asunto/tendencias , Técnicas Citológicas/historia , Técnicas Citológicas/métodos , Técnicas Citológicas/tendencias , República Checa , Industria Farmacéutica/organización & administración , Industria Farmacéutica/tendencias , Educación/historia , Educación/organización & administración , Educación/tendencias , Citometría de Flujo/historia , Citometría de Flujo/métodos , Citometría de Flujo/tendencias , Obtención de Fondos/organización & administración , Obtención de Fondos/tendencias , Historia del Siglo XXI , Humanos , Citometría de Imagen/historia , Citometría de Imagen/métodos , Citometría de Imagen/tendencias , Invenciones/economía , Invenciones/tendencias , Técnicas Analíticas Microfluídicas/instrumentación , Técnicas Analíticas Microfluídicas/métodos , Técnicas Analíticas Microfluídicas/tendencias , Pequeña Empresa/economía , Pequeña Empresa/métodos , Pequeña Empresa/organización & administración , Pequeña Empresa/tendencias , Sociedades Científicas/economía , Sociedades Científicas/historia , Sociedades Científicas/tendenciasRESUMEN
PURPOSE: The use of radioprotectors and radiomitigators could improve the therapeutic index of radiation therapy. With the intention of accelerating translation of radiation-effect modulators (radioprotectors and mitigators), the Radiation Research Program and SBIR (Small Business Innovation Research) Development Center within the National Cancer Institute issued 4 Requests for Proposals (RFPs) from 2010 to 2013. Twelve SBIR contract awards in total were made in response to the 4 RFPs from September 2011 through September 2014. Here, we provide an update on the status of SBIR contract projects for the development of radiation-effect modulators. METHODS AND MATERIALS: To assess the status of research and development efforts under the 4 RFPs on radiation-effect modulators, we searched PubMed for research articles, google.com for published abstracts, clinicaltrials.gov for ongoing or completed clinical trials, and company websites for press releases and other news. All information obtained and reported here is publicly available and thus protects the intellectual property of the investigators and companies. RESULTS: Of the 12 SBIR projects funded, 5 (42%) transitioned successfully from phase 1 to phase 2 SBIR funding, and among the Fast-Track contracts, this rate was 100% (3 of 3). The Internet search identified 3 abstracts and 6 publications related to the aims of the SBIR contracts. One-third of the companies (4 of 12) have successfully launched a total of 8 clinical trials to demonstrate the safety and efficacy of their investigational agents. Two drugs are in clinical trials for their indication as a radioprotector, and 2 drugs are under evaluation for their anticancer properties (an immunomodulator and a small molecule inhibitor). CONCLUSIONS: The National Cancer Institute's SBIR has provided pivotal funding to small businesses for the development of radioprotectors and radiomitigators, which resulted in multiple early-phase clinical trials. Longer follow-up is needed to determine the full impact of these novel therapeutics that enter clinical practice.
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Contratos/economía , Financiación Gubernamental , Invenciones/economía , National Cancer Institute (U.S.) , Protección Radiológica/instrumentación , Pequeña Empresa/economía , Tecnología Radiológica/economía , Humanos , Protección Radiológica/economía , Estados UnidosRESUMEN
Availability and consumption of eggs, especially in Sub-Saharan Africa and Asia, is low despite their apparent benefits. We investigated constraints in egg production in four countries; Kenya, Ethiopia, Malawi, and India and identified five business models that are viable and sustainable. They are (a) micro-franchising, (b) microfinancing, (c) co-operative farming, (d) enterprise development, and (e) out-grower model. All of them involve smallholder farmers to increase egg production. These farmers have access to soft loans and use improved inputs and extension services to varying degrees. Inputs include resilient breeds of day-old chicks or point-of-lay hens, feed, vaccines, medicines, and housing. Outgrower and enterprise development models have a significant potential of rapidly increasing egg yields, achieve self-sufficiency, operate at or near scale, and provide a high income for the farmers. This study shows how a range of actors in commercial, not-for-profit and microfinance sectors with specialized skills, can facilitate the transformation of the egg production sector. Specific skills include brooding (hatchery operations), feed milling, aggregation, and training of smallholder farmers or large-scale rearing. The five archetypes we describe here are promising ways to increase egg availability in rural areas.
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Agricultura , Pollos/fisiología , Huevos , Pequeña Empresa , Animales , Dieta , Etiopía , Agricultores , Humanos , Renta , India , Kenia , Malaui , Pequeña Empresa/economía , Pequeña Empresa/métodosRESUMEN
This final rule sets forth payment parameters and provisions related to the risk adjustment and risk adjustment data validation programs; cost-sharing parameters; and user fees for Federally-facilitated Exchanges and State Exchanges on the Federal platform. It finalizes changes that provide additional flexibility to States to apply the definition of essential health benefits (EHB) to their markets, enhance the role of States regarding the certification of qualified health plans (QHPs); and provide States with additional flexibility in the operation and establishment of Exchanges, including the Small Business Health Options Program (SHOP) Exchanges. It includes changes to standards related to Exchanges; the required functions of the SHOPs; actuarial value for stand-alone dental plans; the rate review program; the medical loss ratio program; eligibility and enrollment; exemptions; and other related topics.
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Intercambios de Seguro Médico/economía , Intercambios de Seguro Médico/legislación & jurisprudencia , Beneficios del Seguro/economía , Beneficios del Seguro/legislación & jurisprudencia , Seguro de Salud/economía , Seguro de Salud/legislación & jurisprudencia , Patient Protection and Affordable Care Act/economía , Patient Protection and Affordable Care Act/legislación & jurisprudencia , Ajuste de Riesgo/legislación & jurisprudencia , Seguro de Costos Compartidos/economía , Seguro de Costos Compartidos/legislación & jurisprudencia , Planes de Asistencia Médica para Empleados/economía , Planes de Asistencia Médica para Empleados/legislación & jurisprudencia , Humanos , Sesgo de Selección , Pequeña Empresa/economía , Gobierno Estatal , Estados Unidos , United States Dept. of Health and Human ServicesAsunto(s)
Reforma de la Atención de Salud/tendencias , Gastos en Salud/tendencias , Medicaid/tendencias , Patient Protection and Affordable Care Act/tendencias , Pequeña Empresa/tendencias , Atención a la Salud/economía , Atención a la Salud/normas , Humanos , Mecanismo de Reembolso/tendencias , Pequeña Empresa/economía , Estados UnidosAsunto(s)
Medicare/economía , Pequeña Empresa/métodos , Organizaciones Responsables por la Atención/economía , Organizaciones Responsables por la Atención/métodos , Costos de la Atención en Salud/estadística & datos numéricos , Humanos , Medicare/estadística & datos numéricos , Atención Primaria de Salud/economía , Atención Primaria de Salud/métodos , Pequeña Empresa/economía , Estados Unidos , Seguro de Salud Basado en Valor/estadística & datos numéricosRESUMEN
Childhood obesity disproportionately impacts disadvantaged communities, including Alaska Native children. In part, lack of access to fresh fruits and vegetables and over consumption of sugar sweetened beverages including energy drinks contribute to excessive weight gain in Alaska Native youth. This commentary reports the possibility of storeowners and workers partnering with community members to limit sales of nutrient-poor energy drinks through point-of-sale counselling in rural communities in the interior of Alaska. This model of intervention may be useful to implement in areas where there are limited health workers or others that can serve as health educators. This study reports preliminary evidence from rural Alaska and from other Arctic communities that store workers may effectively improve community health status by limiting or promoting specific products. Storeowners or workers may be helpful partners in the fight against childhood obesity as they are present at the point of sale of high-risk beverages to Alaska Native youth.
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Bebidas Energéticas/economía , Promoción de la Salud/organización & administración , Obesidad Infantil/prevención & control , Pequeña Empresa/economía , Alaska , Regiones Árticas , Humanos , Población RuralRESUMEN
Receptivity to strategies to improve the food environment by increasing access to healthier foods in small food stores is underexplored. We conducted 20 in-depth interviews with small storeowners of different ethnic backgrounds as part of a small-store intervention trial. Store owners perceived barriers and facilitators to purchase, stock, and promote healthy foods. Barriers mentioned included customer preferences for higher fat and sweeter taste and for lower prices; lower wholesaler availability of healthy food; and customers' lack of interest in health. Most store owners thought positively of taste tests, free samples, and communication interventions. However, they varied in terms of their expectations of the effect of these strategies on customers' healthy food purchases. The findings reported add to the limited data on motivating and working with small-store owners in low-income urban settings.