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1.
Ann Emerg Med ; 82(3): e97-e105, 2023 09.
Article En | MEDLINE | ID: mdl-37596031

Mental and behavioral health (MBH) emergencies in children and youth continue to increasingly affect not only the emergency department (ED), but the entire spectrum of emergency medical services for children, from prehospital services to the community. Inadequate community and institutional infrastructure to care for children and youth with MBH conditions makes the ED an essential part of the health care safety net for these patients. As a result, an increasing number of children and youth are referred to the ED for evaluation of a broad spectrum of MBH emergencies, from depression and suicidality to disruptive and aggressive behavior. However, challenges in providing optimal care to these patients include lack of personnel, capacity, and infrastructure, challenges with timely access to a mental health professional, the nature of a busy ED environment, and paucity of outpatient post-ED discharge resources. These factors contribute to prolonged ED stays and boarding, which negatively affects patient care and ED operations. Strategies to improve care for MBH emergencies, including systems level coordination of care, is therefore essential. The goal of this policy statement and its companion technical report is to highlight strategies, resources, and recommendations for improving emergency care delivery for pediatric MBH.


Child Behavior Disorders , Emergencies , Mental Disorders , Humans , Male , Female , Child , Adolescent , Mental Disorders/therapy , Emergency Medical Services , Child Behavior Disorders/therapy , Health Personnel , Mental Health Services
2.
Pediatrics ; 151(3)2023 03 01.
Article En | MEDLINE | ID: mdl-36808290

Emergency department (ED) crowding results when available resources cannot meet the demand for emergency services. ED crowding has negative impacts on patients, health care workers, and the community. Primary considerations for reducing ED crowding include improving the quality of care, patient safety, patient experience, and the health of populations, as well as reducing the per capita cost of health care. Evaluating causes, effects, and seeking solutions to ED crowding can be done within a conceptual framework addressing input, throughput, and output factors. ED leaders must coordinate with hospital leadership, health system planners and policy decision makers, and those who provide pediatric care to address ED crowding. Proposed solutions in this policy statement promote the medical home and timely access to emergency care for children.


Emergency Medical Services , Emergency Service, Hospital , Humans , Child , Delivery of Health Care , Crowding
3.
Pediatrics ; 151(3)2023 03 01.
Article En | MEDLINE | ID: mdl-36806666

Emergency department (ED) crowding has been and continues to be a national concern. ED crowding is defined as a situation in which the identified need for emergency services outstrips available resources in the ED. Crowding is associated with higher morbidity and mortality, delayed pain control, delayed time to administration of antibiotics, increased medical errors, and less-than-optimal health care. ED crowding impedes a hospital's ability to achieve national quality and patient safety goals, diminishes the effectiveness of the health care safety net, and limits the capacity of hospitals to respond to a disaster and/or sudden surge in disease. Both children and adults seeking care in emergency settings are placed at risk. Crowding negatively influences the experience for patients, families, and providers, and can impact employee turnover and well-being. No single factor is implicated in creating the issue of crowding, but elements that influence crowding can be divided into those that affect input (prehospital and outpatient care), throughput (ED), and output (hospital and outpatient care). The degree of ED crowding is difficult to quantify but has been linked to markers such as hours on ambulance diversion, hours of inpatient boarding in the emergency setting, increasing wait times, and patients who leave without being seen. A number of organizations, including the American College of Emergency Physicians, the Emergency Nurses Association, and the National Quality Forum, have convened to better define emergency metrics and definitions that help provide data for benchmarks for patient throughput performance. The Joint Commission has acknowledged that patient safety is tied to patient throughput and has developed guidance for hospitals to ensure that hospital leadership engages in the process of safe egress of the patient out of the ED and, most recently, to address efficient disposition of patients with mental health emergencies. It is important that the American Academy of Pediatrics acknowledges the potential impact on access to optimal emergency care for children in the face of ED crowding and helps guide health policy decision-makers toward effective solutions that promote the medical home and timely access to emergency care.


Emergency Medical Services , Emergency Service, Hospital , Adult , Humans , Child , Hospitals , Inpatients , Crowding
4.
Disaster Med Public Health Prep ; 17: e199, 2022 05 30.
Article En | MEDLINE | ID: mdl-35635217

Though children comprise a large percentage of the population and are uniquely vulnerable to disasters, pediatric considerations are often omitted from regional and hospital-based emergency preparedness. Children's absence is particularly notable in hazard vulnerability analyses (HVAs), a commonly used tool that allows emergency managers to identify a hazard's impact, probability of occurrence, and previous mitigation efforts. This paper introduces a new pediatric-specific HVA that provides emergency managers with a quantifiable means to determine how a hazard might affect children within a given region, taking into account existing preparedness most relevant to children's safety. Impact and preparedness categories within the pediatric-specific HVA incorporate age-based equipment and care needs, long-term developmental and mental health consequences, and the hospital and community functions most necessary for supporting children during disasters. The HVA allows emergency managers to create a more comprehensive assessment of their pediatric populations and preparatory requirements.


Civil Defense , Disaster Planning , Disasters , Humans , Child , Hospitals
6.
Pediatrics ; 145(1)2020 01.
Article En | MEDLINE | ID: mdl-31871244

This clinical report is a revision of "Preparing for Pediatric Emergencies: Drugs to Consider." It updates the list, indications, and dosages of medications used to treat pediatric emergencies in the prehospital, pediatric clinic, and emergency department settings. Although it is not an all-inclusive list of medications that may be used in all emergencies, this resource will be helpful when treating a vast majority of pediatric medical emergencies. Dosage recommendations are consistent with current emergency references such as the Advanced Pediatric Life Support and Pediatric Advanced Life Support textbooks and American Heart Association resuscitation guidelines.


Drug Therapy , Emergencies , Pediatrics , Child , Emergency Medical Services , Emergency Service, Hospital , Humans
7.
Comput Inform Nurs ; 37(9): 446-454, 2019 Sep.
Article En | MEDLINE | ID: mdl-31166203

Adoption of virtual reality technology may be delayed due to high up-front costs with unknown returns on that investment. In this article, we present a cost analysis of using virtual reality as a training tool. Virtual reality was used to train neonatal intensive care workers in hospital evacuation. A live disaster exercise with mannequins was also conducted that approximated the virtual experience. Comparative costs are presented for the planning, development, and implementation of both interventions. Initially, virtual reality is more expensive, with a cost of $229.79 per participant (total cost $18 617.54 per exercise) for the live drill versus $327.78 (total cost $106 951.14) for virtual reality. When development costs are extrapolated to repeated training over 3 years, however, the virtual exercise becomes less expensive with a cost of $115.43 per participant, while the cost of live exercises remains fixed. The larger initial investment in virtual reality can be spread across a large number of trainees and a longer time period with little additional cost, while each live drill requires additional costs that scale with the number of participants.


Computer Simulation , Costs and Cost Analysis/economics , Disaster Planning/statistics & numerical data , Virtual Reality , Disaster Planning/economics , Humans , Intensive Care, Neonatal , Neonatal Nursing
8.
Disaster Med Public Health Prep ; 13(2): 301-308, 2019 04.
Article En | MEDLINE | ID: mdl-30293544

OBJECTIVE: This study examined differences in learning outcomes among newborn intensive care unit (NICU) workers who underwent virtual reality simulation (VRS) emergency evacuation training versus those who received web-based clinical updates (CU). Learning outcomes included a) knowledge gained, b) confidence with evacuation, and c) performance in a live evacuation exercise. METHODS: A longitudinal, mixed-method, quasi-experimental design was implemented utilizing a sample of NICU workers randomly assigned to VRS training or CUs. Four VRS scenarios were created that augmented neonate evacuation training materials. Learning was measured using cognitive assessments, self-efficacy questionnaire (baseline, 0, 4, 8, 12 months), and performance in a live drill (baseline, 12 months). Data were collected following training and analyzed using mixed model analysis. Focus groups captured VRS participant experiences. RESULTS: The VRS and CU groups did not statistically differ based upon the scores on the Cognitive Assessment or perceived self-efficacy. The virtual reality group performance in the live exercise was statistically (P<.0001) and clinically (effect size of 1.71) better than that of the CU group. CONCLUSIONS: Training using VRS is effective in promoting positive performance outcomes and should be included as a method for disaster training. VRS can allow an organization to train, test, and identify gaps in current emergency operation plans. In the unique case of disasters, which are low-volume and high-risk events, the participant can have access to an environment without endangering themselves or clients. (Disaster Med Public Health Preparedness. 2019;13:301-308).


Computer Simulation/trends , Disaster Medicine/education , Patient Transfer/methods , Virtual Reality , Adult , Disaster Medicine/methods , Disaster Medicine/trends , Female , Humans , Infant, Newborn , Intensive Care Units, Neonatal/organization & administration , Intensive Care Units, Neonatal/statistics & numerical data , Longitudinal Studies , Male , Patient Transfer/standards , Patient Transfer/trends , Surveys and Questionnaires
10.
J Neonatal Nurs ; 23(5): 234-237, 2017 Oct.
Article En | MEDLINE | ID: mdl-32467661

OBJECTIVE: Assess the utility of high fidelity simulation in understanding effectiveness of bag-valve ventilation in a simulated newborn intensive care unit vertical evacuation. PARTICIPANTS: A total of 70 participants, (13 teams of 4-6 staff) including physicians, nurses, respiratory therapists and other support personnel participated in a 90-min evacuation sessions. METHODS: Two wireless high-fidelity newborn mannequins (Gaumand ScientificR) provided real-time data of ventilation support during a NICU evacuation exercise. Trained evaluators also recorded data related to performance. Following the exercises, the simulator data were downloaded and analyzed for rate and consistency of respirations. RESULTS: Using the data from the simulators and evaluator comments, it was found the infants received proper airway management during the evacuation only 58% of the time. This study highlights the need for ongoing training for NICU staff around safe, effective, coordinated, and timely care of these fragile newborns in the event of an evacuation.

11.
Am J Disaster Med ; 11(2): 131-136, 2016.
Article En | MEDLINE | ID: mdl-28102534

OBJECTIVE: Hospitals conduct evacuation exercises to improve performance during emergency events. An essential aspect in this process is the creation of reliable and valid evaluation tools. The objective of this article is to describe the development and implications of a disaster evacuation performance tool that measures one portion of the very complex process of evacuation. DESIGN: Through the application of the Delphi technique and DeVellis's framework, disaster and neonatal experts provided input in developing this performance evaluation tool. Following development, content validity and reliability of this tool were assessed. SETTING: Large pediatric hospital and medical center in the Midwest. PARTICIPANTS: The tool was pilot tested with an administrative, medical, and nursing leadership group and then implemented with a group of 68 healthcare workers during a disaster exercise of a neonatal intensive care unit (NICU). RESULTS: The tool has demonstrated high content validity with a scale validity index of 0.979 and inter-rater reliability G coefficient (0.984, 95% CI: 0.948-0.9952). CONCLUSIONS: The Delphi process based on the conceptual framework of DeVellis yielded a psychometrically sound evacuation performance evaluation tool for a NICU.


Disaster Planning/standards , Disasters , Hospitals, Pediatric , Intensive Care Units, Neonatal , Program Evaluation , Delphi Technique , Humans , Pilot Projects , Reproducibility of Results , Simulation Training
12.
BMJ Qual Saf ; 25(2): 100-9, 2016 Feb.
Article En | MEDLINE | ID: mdl-26341714

BACKGROUND: Timely delivery of antibiotics to febrile immunocompromised (F&I) paediatric patients in the emergency department (ED) and outpatient clinic reduces morbidity and mortality. OBJECTIVE: The aim of this quality improvement initiative was to increase the percentage of F&I patients who received antibiotics within goal in the clinic and ED from 25% to 90%. METHODS: Using the Model of Improvement, we performed Plan-Do-Study-Act cycles to design, test and implement high-reliability interventions to decrease time to antibiotics. Pre-arrival interventions were tested and implemented, followed by post-arrival interventions in the ED. Many processes were spread successfully to the outpatient clinic. The Chronic Care Model was used, in addition to active family engagement, to inform and improve processes. RESULTS: The study period was from January 2010 to January 2015. Pre-arrival planning improved our F&I time to antibiotics in the ED from 137 to 88 min. This was sustained until October 2012, when further interventions including a pre-arrival huddle decreased the median time to <50 min. Implementation of the various processes to the clinic delivery system increased the mean percentage of patients receiving antibiotics within 60 min to >90%. In September 2014, we implemented a rapid response team to improve reliable venous access in the ED, which increased our mean percentage of patients receiving timely antibiotics to its highest rate (95%). CONCLUSIONS: This stepwise approach with pre-arrival planning using the Chronic Care Model, followed by standardisation of processes, created a sustainable improvement of timely antibiotic delivery in F&I patients.


Ambulatory Care/standards , Anti-Bacterial Agents/administration & dosage , Emergency Service, Hospital/standards , Fever/drug therapy , Quality Improvement , Time-to-Treatment , Adolescent , Ambulatory Care/trends , Child , Child, Preschool , Cohort Studies , Emergency Service, Hospital/trends , Female , Fever/etiology , Follow-Up Studies , Humans , Immunocompromised Host , Male , Neoplasms/complications , Neoplasms/immunology , Retrospective Studies , Severity of Illness Index , Treatment Outcome
13.
Pediatr Emerg Care ; 31(4): 266-8, 2015 Apr.
Article En | MEDLINE | ID: mdl-25803748

OBJECTIVE: This study aimed to describe methicillin-resistant Staphylococcus aureus (MRSA) eradication/prevention practices of clinicians managing patients with skin and soft tissue infections (SSTIs), specifically, in those patients undergoing abscess incision and drainage (I&D) in a pediatric emergency department (ED). METHODS: A retrospective cohort study was performed for children aged 0 to 18 years old undergoing I&D of cutaneous abscess between January 1, 2011, and December 31, 2011, in the Cincinnati Children's Hospital Medical Center ED. RESULTS: Five hundred seventy-five patients underwent abscess I&D during our study period. Approximately 25% of our population had previous history of MRSA, SSTI, or boil/abscess; in addition, 26% of our population had a household family member with a previous history of MRSA, SSTI, or boil/abscess. Wound cultures were obtained in 399 (69%) of 575 of I&D abscesses, and of these, 57% of the I&D abscesses grew MRSA. Of all patients, only 3.7% (21 patients) had documentation of MRSA eradication/prevention instructions for patient/family. CONCLUSIONS: Methicillin-resistant S aureus eradication/prevention discussions are not commonly included in discharge instructions for patients undergoing abscess I&D. Given the significant proportion with previous MRSA infection, the ED may be a setting to provide instructions to patients/families with recurrent infections.


Abscess/therapy , Anti-Bacterial Agents/therapeutic use , Drug Prescriptions/statistics & numerical data , Emergency Service, Hospital , Methicillin-Resistant Staphylococcus aureus/isolation & purification , Staphylococcal Skin Infections/therapy , Abscess/epidemiology , Abscess/microbiology , Adolescent , Child , Child, Preschool , Disease Management , Female , Follow-Up Studies , Humans , Incidence , Infant , Infant, Newborn , Male , Ohio/epidemiology , Retrospective Studies , Staphylococcal Skin Infections/epidemiology , Staphylococcal Skin Infections/microbiology
14.
Am J Emerg Med ; 33(5): 635-9, 2015 May.
Article En | MEDLINE | ID: mdl-25676851

BACKGROUND: More than 3.8 million children sustain traumatic brain injuries annually. Treatment of posttraumatic headache (PTH) in the emergency department (ED) is variable, and benefits are unclear. OBJECTIVE: The objective of the study is to determine if intravenous migraine therapy reduces pain scores in children with PTH and factors associated with improved response. METHODS: This was a retrospective study of children, 8 to 21 years old, presenting to a tertiary pediatric ED with mild traumatic brain injury (mTBI) and PTH from November 2009 to June 2013. Inclusion criteria were mTBI (defined by diagnosis codes) within 14 days of ED visit, headache, and administration of one or more intravenous medications: ketorolac, prochlorperazine, metoclopramide, chlorpromazine, and ondansetron. Primary outcome was treatment success defined by greater than or equal to 50% pain score reduction during ED visit. Bivariate analysis and logistic regression were used to determine predictors of treatment success: age, sex, migraine or mTBI history, time since injury, ED head computed tomographic (CT) imaging, and pretreatment with oral analgesics. RESULTS: A total of 254 patients were included. Mean age was 13.8 years, 51% were female, 80% were white, mean time since injury was 2 days, and 114 patients had negative head CTs. Eighty-six percent of patients had treatment success with 52% experiencing complete resolution of headache. Bivariate analysis showed that patients who had a head CT were less likely to respond (80% vs 91%; P = .008). CONCLUSIONS: Intravenous migraine therapy reduces PTH pain scores for children presenting within 14 days after mTBI. Further prospective work is needed to determine long-term benefits of acute PTH treatment in the ED.


Brain Injuries/complications , Migraine Disorders/drug therapy , Migraine Disorders/etiology , Adolescent , Adult , Analgesics/therapeutic use , Anti-Inflammatory Agents, Non-Steroidal/therapeutic use , Antiemetics/therapeutic use , Brain Injuries/diagnostic imaging , Child , Chlorpromazine/therapeutic use , Cross-Sectional Studies , Emergency Service, Hospital , Female , Hospitals, Pediatric , Humans , Injections, Intravenous , Ketorolac/therapeutic use , Male , Metoclopramide/therapeutic use , Migraine Disorders/diagnostic imaging , Ondansetron/therapeutic use , Pain Measurement , Prochlorperazine/therapeutic use , Retrospective Studies , Tomography, X-Ray Computed , Treatment Outcome , Young Adult
15.
Acad Emerg Med ; 21(10): 1116-20, 2014 Oct.
Article En | MEDLINE | ID: mdl-25308134

OBJECTIVES: The objective was to determine whether several measures of emergency department (ED) crowding are associated with an important indicator of quality and safety: time to reevaluation of children with documented critically abnormal triage vital signs. METHODS: This was a retrospective cross-sectional study of all patients with critically abnormal vital signs measured in triage over a 2.5-year period (September 1, 2006, to May 1, 2009). Cox proportional hazard analysis was used to determine rate ratios for time to critically abnormal vital sign reassessment, when controlled for potential confounders. RESULTS: In this 2.5-year sample, 9,976 patients with critically abnormal vital signs in triage (representing 3.9% of 253,408 visits) were placed in regular ED rooms with electronic alerts prompting vital sign reassessment after 1 hour. Overall, the mean time to reassessment was 84 minutes. The rate of vital sign reassessment was reduced by 31% for each additional 10 patients waiting for admission (adjusted odds ratio [OR] = 0.98; 95% confidence interval [CI] = 0.98 to 0.99), by 10% for every 10 patients in the lobby (adjusted OR = 0.94; 95% CI = 0.93 to 0.96), and by 6% for every additional 10 patients in the overall ED census (adjusted OR = 0.97; 95% CI = 0.97 to 0.98). CONCLUSIONS: Emergency department crowding was associated with delay in the reassessment of critically abnormal vital signs in children; further work is needed to develop systems to mitigate these delays.


Critical Illness/therapy , Crowding , Emergency Service, Hospital/statistics & numerical data , Vital Signs , Adolescent , Child , Child, Preschool , Cross-Sectional Studies , Female , Hospitals, Urban , Humans , Infant , Infant, Newborn , Male , Ohio , Retrospective Studies , Time Factors , Triage , Young Adult
16.
Pediatr Emerg Care ; 30(7): 491-2, 2014 Jul.
Article En | MEDLINE | ID: mdl-24987993

Kawasaki disease (KD) is a well-known inflammatory disorder that, despite its classic description, can pose a diagnostic challenge. We report a case of a 3-year-old girl who presented to the emergency department with a limp and urinary incontinence who was ultimately diagnosed with KD. She was found to have a large coronary artery aneurysm on echocardiogram. We discuss the challenges in diagnosing incomplete KD.


Coronary Aneurysm/diagnostic imaging , Coronary Vessels/diagnostic imaging , Mucocutaneous Lymph Node Syndrome/diagnosis , Child, Preschool , Coronary Aneurysm/etiology , Diagnosis, Differential , Female , Humans , Mucocutaneous Lymph Node Syndrome/complications , Mucocutaneous Lymph Node Syndrome/diagnostic imaging , Ultrasonography
17.
Headache ; 54(2): 335-42, 2014 Feb.
Article En | MEDLINE | ID: mdl-24512578

BACKGROUND: Migraine headache is a common presenting condition to the pediatric emergency department (PED). Dopamine receptor antagonists, such as prochlorperazine and metoclopramide, serve as the primary treatment for migraine headache in many emergency departments; however, in 2012, our institution experienced a shortage of these drugs, resulting in the use of alternative medications. Chlorpromazine was included as an option for treatment at our institution during this shortage, although limited data exist on the effectiveness in children. OBJECTIVE: The objectives of this study were: (1) to compare the treatment failure rate of chlorpromazine in the treatment of migraine headache in youth presenting to the PED with those who received prochlorperazine; and (2) to identify the frequency and type of adverse events, and change in pain score. METHODS: We performed a retrospective cohort study of patients 12-21 years of age treated for migraine headache in our emergency department. Our treatment group received intravenous chlorpromazine between February and April 2012, while the comparison group consisted of children treated with intravenous prochlorperazine between February and April 2011. The outcomes of interest were: (1) treatment failure, defined as need for additional therapy, hospitalization or 48-hour return; (2) adverse reactions to drug therapy; and (3) change in pain score. RESULTS: This study yielded 75 patients in the treatment group and 274 in the comparison group. Forty percent (30/75) of the treatment group had treatment failure compared with 15% (41/274) of the comparison group. There was no difference in mean change in pain score between the groups. The most common adverse effects included hypotension in the treatment group (12%) and akathisia in the comparison group (12%). CONCLUSIONS: This is the first study that has examined the use of chlorpromazine as a therapy in pediatric migraines. Abortive therapy for migraine headache in the PED with chlorpromazine is associated with greater need for rescue medication and hospitalization, and higher rates of hypotension.


Chlorpromazine/therapeutic use , Dopamine Antagonists/therapeutic use , Emergency Service, Hospital , Migraine Disorders/drug therapy , Pediatrics , Adolescent , Child , Cohort Studies , Female , Humans , Male , Metoclopramide/therapeutic use , Pain Measurement , Prochlorperazine/therapeutic use , Retrospective Studies , Treatment Failure , Treatment Outcome , Young Adult
18.
Am J Disaster Med ; 8(2): 137-43, 2013.
Article En | MEDLINE | ID: mdl-24352929

OBJECTIVE: Describe the prevalence of pediatric casualties in disaster drills by community hospitals and determine if there is an association between the use of pediatric casualties in disaster drills and the proximity of a community hospital to a tertiary children's hospital. DESIGN: Survey, descriptive study. SETTING: Tertiary children's hospital and surrounding community hospitals. PARTICIPANTS: Hospital emergency management personnel for 30 general community hospitals in the greater Cincinnati, Ohio region. INTERVENTIONS: None MAIN OUTCOME MEASURE(S): The utilization of pediatric casualties in community hospital disaster drills and its relationship to the distance of those hospitals from a tertiary children's hospital. RESULTS: Sixteen hospitals reported a total of 57 disaster drills representing 1,309 casualties. The overwhelming majority (82 percent [1,077/1,309]) of simulated patients from all locations were 16 years of age or older. Those hospitals closest to the children's hospital reported the lowest percentage of pediatric patients (10 percent [35/357]) used in their drills. The hospitals furthest from the children's hospital reported the highest percentage of pediatric patients (32 percent [71/219]) used during disaster drills. CONCLUSIONS: The majority of community hospitals do not incorporate children into their disaster drills, and the closer a community hospital is to a tertiary children's hospital, the less likely it is to include children in its drills. Focused effort and additional resources should be directed toward preparing community hospitals to care for children in the event of a disaster.


Disaster Planning/organization & administration , Emergency Service, Hospital/organization & administration , Hospitals, Community , Hospitals, Pediatric , Patient Simulation , Pediatrics , Adolescent , Adult , Age Factors , Aged , Child , Child, Preschool , Humans , Infant , Middle Aged , Ohio , Young Adult
19.
Ann Emerg Med ; 62(4): 340-50, 2013 Oct.
Article En | MEDLINE | ID: mdl-23787210

STUDY OBJECTIVE: We develop a comprehensive view of aspects of care associated with parental satisfaction with pediatric emergency department (ED) visits, using both quantitative and qualitative data. METHODS: This was a retrospective observational study using data from an institution-wide system to measure patient satisfaction. For this study, 2,442 parents who brought their child to the ED were interviewed with telephone survey methods. The survey included closed-ended (quantitative) and open-ended (qualitative data) questions, in addition to a cognitive interview-style question. RESULTS: Overall parental satisfaction was best predicted by how well physicians and nurses work together, followed by wait time and pain management. Issues concerning timeliness of care, perceived quality of medical care, and communication were raised repeatedly by parents in response to open-ended questions. A cognitive interview-style question showed that physicians and nurses sharing information with each other, parents receiving consistent and detailed explanations of their child's diagnosis and treatments, and not having to answer the same question repeatedly informed parent perceptions of physicians and nurses working well together. Staff showing courtesy and respect through compassion and caring words and behaviors and paying attention to nonmedical needs are other potential satisfiers with emergency care. CONCLUSION: Using qualitative data to augment and clarify quantitative data from patient experience of care surveys is essential to obtaining a complete picture of aspects of emergency care important to parents and can help inform quality improvement work aimed at improving satisfaction with care.


Emergency Service, Hospital/standards , Parents/psychology , Patient Satisfaction/statistics & numerical data , Child , Child, Preschool , Communication , Empathy , Female , Humans , Interviews as Topic , Male , Pain Management/standards , Patient Care Team/standards , Waiting Lists
20.
AORN J ; 98(1): 71-6, 2013 Jul.
Article En | MEDLINE | ID: mdl-23806596

Requirements for emergency preparation and training are a part of medical facility guidelines. At one pediatric level I trauma center with 525 beds and more than 12,000 employees, the perioperative teams received regular evacuation training but had never held a live evacuation exercise, so a team made up of perioperative and support personnel created a plan for a live evacuation exercise. The team evaluated the six key areas of evacuation planning: communication, resources and assets, security and safety, staff responsibilities, utilities management, and clinical and patient support activities. Lessons learned from the exercise included the need to include surgeons in evacuation plans, the need for improved communication between different perioperative departments, and the need for security personnel to assist in evacuations.


Disaster Planning/organization & administration , Hospitals, Pediatric/organization & administration , Civil Defense/organization & administration , Communication , Humans , Operating Rooms , Perioperative Nursing , Program Development
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