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Front Health Serv Manage ; 38(1): 4-13, 2021 Oct 01.
Artigo em Inglês | MEDLINE | ID: mdl-34431813


SUMMARY: Across the healthcare landscape, the COVID-19 pandemic has been incredibly challenging. It also has been a catalyst for change. It has ignited a redesign of the US health system and presented opportunities in areas such as caregiver and patient communication, digital practice, telehealth and virtual care, and more. Notably, the pandemic also has shined a new light on caregiver well-being. As executive leaders of Cleveland Clinic's Caregiver Office, our top priority throughout the pandemic has been to support our caregivers professionally and personally-to help them be their best for themselves and for their fellow caregivers, our patients, our organization, and our communities. Today, Cleveland Clinic is realizing the profound impact of many of the strategies put in place during the pandemic and seeing how COVID-19 accelerated our organization's unified vision for caregiver well-being. This article offers insight into Cleveland Clinic's commitment to caregiver well-being, highlights actions we undertook during the pandemic, shares the resulting lessons we learned, and showcases how those lessons are shaping our future caregiver well-being strategy.

Instituições de Assistência Ambulatorial/organização & administração , COVID-19 , Cuidadores/normas , Atenção à Saúde/organização & administração , Pessoal de Saúde/normas , Saúde Holística , Guias de Prática Clínica como Assunto , Adulto , Feminino , Humanos , Masculino , Pessoa de Meia-Idade , Ohio , Cultura Organizacional , Objetivos Organizacionais , Pandemias , SARS-CoV-2
J Nurs Adm ; 46(11): 561-565, 2016 Nov.
Artigo em Inglês | MEDLINE | ID: mdl-27755211


OBJECTIVE: The Leadership Education and Development (LEAD) Program was designed to transform care at the bedside by empowering clinical nurses as leaders. BACKGROUND: The heart of LEAD was enhancing communication skills of clinical nurses with clinical colleagues and, most importantly, patients and families. Key concepts of leadership/management were included: personal awareness, personal leadership skills/abilities, leading change, leading others individually and in teams, enhancing the patient/provider experience, and the leadership role in outcomes management. METHODS: A quantitative, longitudinal, survey design was used with 2 cohorts. The program consisted of six 4-hour sessions for 3 to 6 months. Leadership practices were measured before program implementation, at the end of the program, and 3 months after program completion. RESULTS: There were significant increases in leadership practices sustained 3 months after program completion. A range of other outcome measures was included. CONCLUSIONS: There is a need for additional leadership development programs for clinical nurses.

Competência Clínica , Educação Continuada em Enfermagem/organização & administração , Satisfação no Emprego , Liderança , Enfermeiras Clínicas/educação , Desenvolvimento de Pessoal/organização & administração , Comportamento Cooperativo , Humanos , Estudos Longitudinais , Supervisão de Enfermagem , Avaliação de Programas e Projetos de Saúde , Pesquisa Qualitativa