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1.
Ned Tijdschr Tandheelkd ; 126(12): 665-671, 2019 Dec.
Artigo em Holandês | MEDLINE | ID: mdl-31840678

RESUMO

The ageing of the population in the Netherlands and in Belgium and the growing number of older people who still have their own teeth mean that dentists are seeing older patients in their dental practices increasingly often. Loss of cognitive abilities can hinder communication with the patients. Dementia and care-resistant behaviour demand a special patient-centred approach. In addition, frail older people are often dependent on carers or volunteers who actively participate in the conversation when the patient visits the dentist. This article addresses issues dentists should take into account in such cases. It also makes suggestions about how most effectively to direct communications with older patients and/or their companions.


Assuntos
Comunicação , Odontólogos , Idoso , Idoso de 80 Anos ou mais , Bélgica , Cuidadores , Humanos , Países Baixos
2.
Ned Tijdschr Tandheelkd ; 126(11): 571-578, 2019 Nov.
Artigo em Holandês | MEDLINE | ID: mdl-31730134

RESUMO

Dentists frequently have to deal with anxious children and adults. Whether these patients can be treated successfully in a regular dental office depends on the type of fear and its severity. Proper diagnostic procedures are therefore paramount. This article gives an overview of how dental fear develops, is sustained, and can be treated. It elaborates on the communication skills important in reducing anxiety and preventing children from developing dental fear.


Assuntos
Ansiedade ao Tratamento Odontológico , Relações Dentista-Paciente , Adulto , Criança , Comunicação , Assistência Odontológica , Consultórios Odontológicos , Humanos
3.
Ned Tijdschr Tandheelkd ; 126(9): 443-448, 2019 Sep.
Artigo em Holandês | MEDLINE | ID: mdl-31522210

RESUMO

Approximately 36% of the Dutch population has insufficient or limited health literacy. This disproportionately concerns patients with low socioeconomic status (SES), the elderly and migrants, but also highly-educated patients. Dentists are often unaware of this. A patient with limited health literacy might have trouble with a dentist's explanation or with reading written information. A dentist may not immediately notice this, but can be aware of signals indicating it. Such signals can vary from not completely filling out a questionnaire to wrongly interpreting instructions or systematically not showing up to appointments. The dentist needs to take this into account in his use of language and adapt any informational matter to make it understandable for everyone. Co-workers such as receptionists also need to be informed about signs indicating limited health literacy and how best to communicate with these patients.


Assuntos
Comunicação , Odontologia , Alfabetização em Saúde , Odontólogos , Humanos , Fatores Socioeconômicos , Inquéritos e Questionários
4.
Ned Tijdschr Tandheelkd ; 126(7-8): 377-383, 2019 Jul.
Artigo em Holandês | MEDLINE | ID: mdl-31309936

RESUMO

Dentists will increasingly have to treat patients with a variety of cultural backgrounds. They will consequently have to deal with various preconceptions about health and how people ought to behave with each other. In order to develop a good dentist-patient relationship and provide appropriate care, the dentist will have to learn to communicate in a culturally competent manner. That requires an open, empathetic attitude and an awareness of one's own norms, values and views. The dentist will have to consider how they differ from those of people from another (sub) culture. With the help of a number of examples, this article will provide an impulse to do that.


Assuntos
Comunicação , Competência Cultural , Relações Dentista-Paciente , Odontólogos , Humanos
5.
Ned Tijdschr Tandheelkd ; 126(4): 191-197, 2019 Apr.
Artigo em Holandês | MEDLINE | ID: mdl-30994115

RESUMO

In general practice a dentist will from time to time have to convey bad news to his patients. Often they feel burdened by this because of the emotional impact of such a conversation. This article discusses the way in which patients prefer to have bad news relayed to them. Using cases suggestions are made how to structure the bad news conversation.


Assuntos
Comunicação , Odontólogos/psicologia , Relações Médico-Paciente , Revelação da Verdade , Emoções , Humanos
6.
Ned Tijdschr Tandheelkd ; 126(3): 133-139, 2019 Mar.
Artigo em Holandês | MEDLINE | ID: mdl-30838980

RESUMO

Why people display certain behaviour is determined by a number of factors. If a dentist wants to change behaviour harmful to the patient's health, he will have to identify the factors determining this behaviour, taking into account factors like social acceptability. The dentist can then counsel the patient to change his or her behaviour using motivational interviewing techniques fitting the patient's motivational phase. A lot of frustration over non-compliance with (failing to follow-up on) recommended advice couldbe avoided this way.


Assuntos
Comunicação , Odontologia , Odontólogos/psicologia , Comportamentos Relacionados com a Saúde , Feminino , Humanos , Masculino
7.
Ned Tijdschr Tandheelkd ; 126(2): 73-78, 2019 Feb.
Artigo em Holandês | MEDLINE | ID: mdl-30785986

RESUMO

In the dental practice, several situations that might lead to conflict are imaginable. How a dentist deals with a conflict depends in part on the importance he places on the content of the conflict in relation to the importance of the relationship with the patient. This article briefly describes 5 conflict management styles. On the basis of case histories, suggestions are made for handling situations when a conflict leads to aggression, you are facing sexual intimidation or a conflict develops with a demanding patient. Finally, some advice is given on how to deal with errors/complications in treatment and dealing with criticism.


Assuntos
Comunicação , Odontólogos , Odontólogos/psicologia , Feminino , Humanos , Masculino
8.
Ned Tijdschr Tandheelkd ; 126(1): 37-44, 2019 01.
Artigo em Holandês | MEDLINE | ID: mdl-30636264

RESUMO

A good dentist-patient relationship promotes better oral health of the patient. In order to build and maintain such a relationship a dentist should possess good communication skills. First of all, an open, empathic attitude is important, in which the dentist is aware that he can make mistakes interpreting patient behaviour. Good observational skills are necessary to detect (non-)verbal signals indicating how to interpret the patient's story. By demonstrating non-verbal, paralingual and verbal listening behaviour,he can show patients that he is paying attention to them. When discussing findings, it is important for patients to receive a clear explanation and be given the opportunity to ask questions. It is also wise to pay attention to the patient's expectations of the treatment outcome, elaborate on the advantages and disadvantages of the treatment alternatives and to be transparent in case of complications.


Assuntos
Comunicação , Relações Dentista-Paciente , Saúde Bucal , Humanos
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