Your browser doesn't support javascript.
Mostrar: 20 | 50 | 100
Resultados 1 - 20 de 181
Filtrar
1.
J Nurs Adm ; 50(2): 104-108, 2020 Feb.
Artigo em Inglês | MEDLINE | ID: mdl-31929344

RESUMO

OBJECTIVE: The aim of this study was to develop a valid, reliable instrument to measure the effectiveness of shared governance councils BACKGROUND: The work of shared governance, that is, the decisions, takes place in its structures, notably, the councils. A literature search yielded no formal instrument for evaluating how these councils function. METHODS: A 4-phase process was used to generate valid items to measure shared governance council effectiveness, including content validity by experts, a pilot for feasibility, a larger pilot for internal consistency, and an exploratory factor analysis to delineate a final instrument. RESULTS: More than a dozen experts and participants from nearly 30 healthcare organizations contributed to the final development of the 25-item Council Health Survey instrument. Items for measuring council effectiveness at either the unit or division level were grouped in areas of structure, activities, and membership. CONCLUSIONS: When evaluating shared governance, nurses should focus on councils themselves, in which much of the work of shared governance occurs.


Assuntos
Governança Clínica/organização & administração , Eficiência Organizacional , Conselho Diretor/organização & administração , Colaboração Intersetorial , Cuidados de Enfermagem/organização & administração , Adulto , Feminino , Humanos , Masculino , Pessoa de Meia-Idade , Psicometria , Reprodutibilidade dos Testes , Inquéritos e Questionários
3.
Int J Health Plann Manage ; 34(2): e1293-e1301, 2019 Apr.
Artigo em Inglês | MEDLINE | ID: mdl-30924978

RESUMO

BACKGROUND: Over the recent years, clinical governance model has been applied to improve the quality of university and private hospitals in Iran. In addition to university hospitals, military hospitals have an effective role in the preservation and promotion of public health. The challenges of clinical governance implementation have not been investigated in such settings. Hence, the present study objective is to identify the administrative challenges of clinical governance in military and university hospitals of Kerman/Iran METHODS: This qualitative study was carried out through phenomenology in 2017. A sample of managers and experts in the implementation and execution of clinical governance was purposefully selected from three university hospitals and three military hospitals in Kerman, Iran. A total of 39 managers and experts were interviewed, and data were gathered via semistructured interviews with open questions. For data analysis, conventional content analysis method was employed. RESULTS: In this study, five main codes and 17 subcodes were obtained. Main codes were structural challenges, educational challenges, limitations, evaluation, and human resource challenges. CONCLUSIONS: Clinical governance is being implemented hastily with no appropriate structural, financial, and training facilities, ensuing a waste of resources, more difficult work for staff and a negative view of personnel.


Assuntos
Governança Clínica/organização & administração , Hospitais Militares/organização & administração , Hospitais Universitários/organização & administração , Administradores Hospitalares , Humanos , Entrevistas como Assunto , Irã (Geográfico) , Inovação Organizacional , Administração de Recursos Humanos em Hospitais , Melhoria de Qualidade/organização & administração
4.
Int J Health Plann Manage ; 34(2): 744-760, 2019 Apr.
Artigo em Inglês | MEDLINE | ID: mdl-30657198

RESUMO

Internal controls are critical to guarding an institution against fraud, error, and devastation. They are effective tools for preventing losses and achieving organizational goals. However, internal control mechanisms need to be relevant, because the organization cannot comprehend the effectiveness of the system if they are out-of-touch with the operation. Health care control practices are not exceptionally different from what pertains in other industries. The health care organizations require effective corporate governance mechanisms to uphold their operations and performances. These practices assist health care organizations to exhume cynical practices that generate unproductive results and also factors militating against the hospital's goals or objectives. This study revealed that practices such as enhanced Board diligence, Health Professionals on board, financial prudence, and effective communication have the tendency of reducing mortality, if well executed.


Assuntos
Assistência à Saúde/organização & administração , Mortalidade , Mortalidade da Criança , Pré-Escolar , Auditoria Clínica/organização & administração , Governança Clínica/organização & administração , Controle de Custos/organização & administração , Feminino , Gana/epidemiologia , Conselho Diretor/organização & administração , Letramento em Saúde , Administração Hospitalar , Humanos , Lactente , Mortalidade Infantil , Mortalidade Materna , Modelos Estatísticos , Objetivos Organizacionais
5.
São José dos Campos; s.n; 2019. 88 p. il., tab., graf..
Tese em Português | BBO - Odontologia | ID: biblio-1024218

RESUMO

As mudanças radicais no cenário político-sócio-econômico brasileiro, exigem que os administradores adotem as melhores práticas e técnicas de gestão que possibilitem atingir os resultados planejados a despeito do segmento em que atuam. O objetivo desta pesquisa foi identificar o perfil gestor dos dentistas do município de São José dos Campos, e elencar as principais carências e necessidades de capacitação destes profissionais para a melhor organização e administração de suas clínicas. Os métodos e recursos utilizados para o desenvolvimento deste trabalho foram as pesquisas bibliográficas e a avaliação quantitativa por meio de questionário elaborado com perguntas estruturadas para respostas de múltipla escolha, formatado em três seções: I - Perfil do Entrevistado, II ­ Perfil Empreendedor, III ­ Rotina Operacional, para mapear e diagnosticar as práticas adotadas na gestão clínica. Os recursos utilizados para a submissão do questionário aos dentistas foram: Criação de QR Code para captura por meio de tecnologia móvel, criação de URL para acesso via internet e material impresso para resposta presencial. O estudo avaliou 219 dentistas e o indicador de estabilidade da pesquisa é de 95%. Os resultados confirmaram estatisticamente que os dentistas durante a formação, recebem pouca ou nenhuma informação de como realizar a gestão adequada de um consultório odontológico. Ficou evidenciado que os dentistas majoritariamente não utilizam as ferramentas e as técnicas administrativas fundamentais para o gerenciamento empresarial. Outro aspecto deficitário é o desconhecimento das técnicas de precificação, porquanto dificulta a comercialização acurada dos serviços gerando resultados financeiros na maioria das vezes insatisfatórios. Finalmente, a ausência de assessorias e consultorias especializadas é preponderante, comprometendo os indicadores econômicos em um mercado de acirrada concorrência principalmente para os dentistas recém-formados(AU)


The radical changes in Brazilian socio-economic political scenario require managers to adopt the best practices and management techniques that allow them to achieve the planned results regardless of the segment in which they operate. The objective of this research was to identify the management profile of dentists in São José dos Campos city and to highlight the main needs and qualification needs of these professionals for the best organization and administration of their clinics. The methods and resources used for the development of this work were the bibliographical researches and the quantitative evaluation through a questionnaire elaborated with structured questions for multiple choice answers, compounded in three sections: I ­ Interviewee Profile, II - Entrepreneur Profile, III - Routine Operational, to map and diagnose the practices adopted in clinical management. The resources used to submit the questionnaire to the dentists were: Creation of QR Code for capture through mobile technology, creation of URL for access by internet and printed material for personaly response. The study evaluated 219 dentists and the indicator of stability of the research is 95%. The results confirmed statistically that dentists during training receive little or no information on how to properly manage a dental practice. It was evidenced that mostly dentists do not use the tools and administrative techniques that are vital to business management. Another deficit aspect is the lack of knowledge in pricing techniques, as it makes it difficult to commercialize the services, generating financial results that are often unsatisfactory. Finally, the absence of advisory and specialized consultants is preponderant, compromising the economic indicators in a market of fierce competition mainly for the newly graduated dentists(AU)


Assuntos
Humanos , Organização e Administração , Indicadores Econômicos , Marketing de Serviços de Saúde/métodos , Governança Clínica/organização & administração
6.
Rev. Rol enferm ; 41(11/12,supl): 99-102, nov.-dic. 2018. tab
Artigo em Inglês | IBECS | ID: ibc-179948

RESUMO

Aim: To know the conceptions that nurses, from Primary Health Care clinical prac-tice, have of Safe Nurse Staffing. Safe Staffing is related to safe, high quality, high complexity care, in a variety of contexts. It is well established that safe nurse staffing and the quality of the practice environment are directly associated with client satisfaction, quality and safety of care, and nursing care-sensitive outcomes2. Methods: A descriptive exploratory study of a qualitative nature was carried out, using a questionnaire with open-ended questions. An intentional sample consisting of twenty five nurses was selected. The technique of content analysis7 was used for data analysis and treatment. Results: Seven categories were identified (and respective subcategories): Safety of Care; Workload; Training and Professional Development; Quality of Care; Client Characteristics; Organizational Environment; Outcomes. These results allow stating that the nurses interviewed conceive the concept of Safe Staffing, on their work context, in accordance with the dimensions described by Aiken and collaborators1,2,3. Conclusion: Nurses' conceptions of Safe Staffing integrate fundamental aspects as-sociated with this concept, and may influence the strategies developed within the scope of clinical governance


Resumen en ingles


Assuntos
Humanos , Governança Clínica/organização & administração , Condições de Trabalho , Satisfação no Emprego , Equipe de Enfermagem/organização & administração , Atenção Primária à Saúde/organização & administração
7.
BMJ Open ; 8(11): e022921, 2018 11 25.
Artigo em Inglês | MEDLINE | ID: mdl-30478113

RESUMO

OBJECTIVE: To assess developments over time in the capture, curation and use of quality and safety information in managing hospital services. SETTING: Four acute National Health Service hospitals in England. PARTICIPANTS: 111.5 hours of observation of hospital board and directorate meetings, and 72 hours of ward observations. 86 interviews with board level and middle managers and with ward managers and staff. RESULTS: There were substantial improvements in the quantity and quality of data produced for boards and middle managers between 2013 and 2016, starting from a low base. All four hospitals deployed data warehouses, repositories where datasets from otherwise disparate departmental systems could be managed. Three of them deployed real-time ward management systems, which were used extensively by nurses and other staff. CONCLUSIONS: The findings, particularly relating to the deployment of real-time ward management systems, are a corrective to the many negative accounts of information technology implementations. The hospital information infrastructures were elements in a wider move, away from a reliance on individual professionals exercising judgements and towards team-based and data-driven approaches to the active management of risks. They were not, though, using their fine-grained data to develop ultrasafe working practices.


Assuntos
Administração Hospitalar , Gestão de Riscos/métodos , Governança Clínica/organização & administração , Inglaterra , Conselho Diretor/organização & administração , Administração Hospitalar/métodos , Sistemas de Informação Hospitalar/organização & administração , Humanos , Gestão de Riscos/organização & administração , Medicina Estatal/organização & administração
8.
Rev. esp. cardiol. (Ed. impr.) ; 71(5): 365-372, mayo 2018. ilus, tab, graf
Artigo em Espanhol | IBECS | ID: ibc-178534

RESUMO

La resonancia magnética (RM) es la técnica considerada de referencia para evaluar la morfología, función, perfusión y viabilidad miocárdica, y su principal limitación es su escasa disponibilidad. En 2014 se implantó la primera RM gestionada por un servicio de cardiología de un hospital de la red sanitaria pública española con el objetivo de mejorar el proceso asistencial, formativo e investigador del servicio. En el periodo analizado, desde julio de 2014 a mayo de 2017, se realizaron 3.422 RM cardiacas (32 min/estudio, el 96% de buena calidad, el 75% con medio contraste). Las miocardiopatías (29%) y la cardiopatía isquémica (12%) fueron las indicaciones asistenciales más frecuentes. El 25% de los estudios correspondieron a protocolos de investigación. En los pacientes ambulatorios, predominaron los estudios de seguimiento, y en los ingresados, las valoraciones previas a intervención terapéutica. En el campo de la cardiopatía isquémica, la RM cardiaca modificó el diagnóstico de sospecha de hasta el 20% de los pacientes. La instalación y gestión del equipo de RM en un servicio de cardiología ha permitido integrar esta técnica en el día a día de los profesionales, modificar los protocolos asistenciales, optimizar la accesibilidad de esta tecnología para los pacientes cardiológicos, mejorar la formación y desarrollar la investigación


Magnetic resonance (MR) is considered the gold standard in the assessment of myocardial morphology, function, perfusion, and viability. However, its main limitation is its scarce availability. In 2014, we installed the first MR scanner exclusively managed by a cardiology department within the publicly-funded Spanish healthcare system with the aim of improving patient-care, training and research in the department. In the time interval analyzed, July 2014 to May 2017, 3422 cardiac MR scans were performed (32 minutes used per study; 96% with good quality; 75% with contrast media administration). The most prevalent clinical indications were cardiomyopathy (29%) and ischemic heart disease (12%). Twenty-five percent of studies were conducted in the context of research protocols. Follow-up studies predominated among outpatients, while pretherapeutic assessment was more common in hospitalized patients. The presumptive diagnosis was changed by cardiac MR scanning in up to 20% of patients investigated for ischemic heart disease. The installation and operative management of an MR scanner in our cardiology department has allowed us to integrate this technique into daily clinical practice, modify our clinical protocols, optimize access to this technology among cardiac patients, improve training, and conduct clinical research


Assuntos
Humanos , Imagem por Ressonância Magnética , Governança Clínica/organização & administração , Serviço Hospitalar de Cardiologia/organização & administração , Espanha , Sistemas Nacionais de Saúde , Inovação Organizacional , Modelos Organizacionais
9.
Sociol Health Illn ; 40(7): 1113-1126, 2018 09.
Artigo em Inglês | MEDLINE | ID: mdl-29675960

RESUMO

This article analyses an experiment into healthcare governance in Denmark inspired by principles of value-based health care and intended to re-orient the focus of healthcare governance from 'productivity' to 'value for the patient'. The region in charge of the experiment exempted nine hospital departments from activity-based financing and accountability based on diagnosis-related groups, which allegedly incentivised hospitals in 'perverse' and counterproductive ways. Instead, the departments were to develop new indicators from their local practices to support and account for quality and value for the patient. Drawing on the actor-network theory concept of 'translation', this article analyses how the experiment was received and put into practice in the nine departments, and how it established new kinds of accountability relations. We argue that the experiment provides fruitful inspiration for future governance schemes in healthcare to embrace the local complexities of clinical practices. In particular, we argue that the locally developed indicators facilitated what we call 'dialogical accountability', and we discuss whether this represents a feasible way forward for value-based health care.


Assuntos
Governança Clínica , Responsabilidade Social , Governança Clínica/organização & administração , Dinamarca , Administração Hospitalar , Hospitais/normas , Humanos , Qualidade da Assistência à Saúde/organização & administração
11.
Aten. prim. (Barc., Ed. impr.) ; 50(3): 166-175, mar. 2018. tab
Artigo em Espanhol | IBECS | ID: ibc-172340

RESUMO

Objetivo: Analizar la utilidad percibida por los gestores de centros de atención primaria respecto a las herramientas utilizadas para su gestión (presupuesto y cuadro de mando integral [CMI]) y su impacto sobre la motivación del personal. Diseño: Estudio cualitativo de casos basado en teoría fundamentada, realizado entre enero y junio de 2014. Emplazamiento: Unidades de Gestión Clínica de Atención Primaria (UGCAP) del Área de Gestión Sanitaria metropolitana de Sevilla. Participantes: Directores de UGCAP y gestores del Área. Método: Los datos se recogieron en 8 entrevistas semiestructuradas mediante muestreo intencional no probabilístico con criterios de representatividad y suficiencia del discurso. Las entrevistas fueron grabadas, transcritas y analizadas mediante códigos in-vivo. Resultados: Ambas herramientas están implementadas en los centros de atención primaria, con usos diferentes. El presupuesto se percibe como una herramienta coercitiva, impuesta para el control del gasto, y poco útil para la gestión diaria. Aunque el CMI es más flexible y permite identificar los problemas financieros y asistenciales del centro, los límites presupuestarios reducen enormemente el margen para implementar soluciones. Además, la política de incentivos es insuficiente, generando problemas de motivación. Conclusiones: Este estudio muestra que las tensiones presupuestarias que afectan a la atención primaria han reducido al mínimo la autonomía de los centros de salud, imponiendo una toma de decisiones centralizada en la que prima el ahorro en costes sobre la calidad asistencial, generando tensiones con el personal. Se plantea la necesidad de incrementar la autonomía de los centros y mejorar el compromiso del personal mediante programas de formación y desarrollo profesional (AU)


Objective: To analyse the utility perceived by managers of centers of primary care about management tools (budget and balanced scorecard), together their impact on human resources motivation. Design: Qualitative study (case study) based on grounded theory performed between January and June 2014. Location: Units of Clinical Management of Primary Health (UGCAP) in Metropolitan Health Area of Seville, Spain. Participants: UGCAP managers and Health Area (CEO) managers. Method: Data were collected through 8 semi-structured interviews using non-probabilistic intentional sampling with representation and sufficiency criteria of discourse. Interviews were recorded, literally transcripted and analysis through in-vivo codes. Results: Both tools are fully implemented but differently used in primary care centers. Budget is perceived as a coercive management tool, which has been imposed for cost saving; however, it is scarcely adequate for day-by-day management. While balanced scorecard is a more flexible tool that allows identifying financial and welfare problems, budgeting limits heavily reduce the possibility of implementing adequate solutions. The policy of incentives is not adequate either, leading on de-motivation. Conclusions: This study shows that budgeting restrictions have led to a significant reduction in autonomy of Spanish Primary Care centers. Management decision making is much centralised, also focused on cost saving over quality of healthcare. As a result, two needs emerge for the future: increasing centers' autonomy and improving staff commitment through training and professional development programs (AU)


Assuntos
Humanos , Planos para Motivação de Pessoal/economia , Planos para Motivação de Pessoal/organização & administração , Orçamentos/organização & administração , Atenção Primária à Saúde/organização & administração , Governança Clínica/organização & administração , Governança Clínica/normas , Assistência Integral à Saúde/organização & administração , 25783/métodos , Inquéritos Epidemiológicos
12.
Aten. prim. (Barc., Ed. impr.) ; 50(3): 184-193, mar. 2018. graf, tab
Artigo em Espanhol | IBECS | ID: ibc-172342

RESUMO

Objetivo: Evaluar la efectividad de dos programas de gestión en pacientes con enfermedad pulmonar obstructiva crónica (EPOC). Diseño: Estudio de diseño cuasi-experimental para evaluar la efectividad de dos intervenciones (I1, I2) para la asistencia de pacientes con EPOC, tras un seguimiento medio de 31,2 meses. Emplazamiento: Centros de atención primaria de dos áreas sanitarias de Barcelona y sus hospitales de referencia. Participantes: Pacientes EPOC seleccionados por muestreo aleatorio simple en los que constara algún código correspondiente a EPOC. Intervenciones: I1: Programa de gestión integral que optimizaba y coordinaba los recursos. Se hizo formación y control de calidad de la espirometría. I2: Intervenciones aisladas, como el call-center. Compartían circuitos asistenciales y la historia clínica informatizada. Mediciones principales: variables de función pulmonar, gravedad, uso de inhaladores, estilos de vida, calidad de vida y exacerbaciones. Resultados: De los 393 pacientes evaluados al inicio, 120 y 104 (I1 e I2, respectivamente) realizaron la evaluación final. Con la I1 hubo una reducción de los pacientes fumadores (p = 0,034). En ambos grupos, la función pulmonar y la calidad de vida se mantuvieron y la disnea mostró un leve empeoramiento. El correcto uso de inhaladores aumentó, aunque solo alcanzó el 48 y el 61% con la I1 e I2, respectivamente. El porcentaje de pacientes exacerbados disminuyó con la I1 (respecto I2 [p < 0,001]) y el de ingresos hospitalarios por exacerbación disminuyó con la I2 (respecto I1 [p < 0,003]). Conclusiones: Ambas intervenciones consiguieron mejoras relevantes y el no empeoramiento global de una enfermedad crónica y progresiva como es la EPOC (AU)


Objective: To evaluate the effectiveness of two management programs on patients with chronic obstructive pulmonary disease (COPD). Design: A study with a quasi-experimental design was used to evaluate the effectiveness of two interventions (I1, I2) for the care of patients with COPD after a mean follow-up of 31.2 months. Setting: Primary Care Centres in two Barcelona Health Areas and their referral hospitals. Participants: Patients with COPD selected by simple random sampling using any disease code corresponding to COPD. Interventions: I1: Integrated management program that was optimised and coordinated the resources. Training was given, as well as quality control of spirometry. I2: Isolated interventions like a call-centre. Care circuits and computerised clinical notes were shared. Main measurements: Variables were recorded as regards lung function, severity, use of inhalers, lifestyles, quality of life, and exacerbations. Results: Of the 393 patients evaluated at the beginning, 120 and 104 (I1 and I2, respectively) received the final evaluation. With I1, there was a reduction in patients who smoked (P=.034). Lung function and quality of life did not change significantly in either group, but shortness of breath was slightly worse. There was an increase in the correct use of inhalers, although it only reached 48% and 61% with interventions I1 and I2, respectively. The percentage of patients with exacerbations decreased with I1 compared to that of I2 (P<.001), and there were less hospital admissions due to exacerbations with I2 compared to I1 (P<.003]). Conclusions: Both interventions achieved significant improvements, and no overall worsening of a chronic and progressive disease as is COPD (AU)


Assuntos
Humanos , Masculino , Idoso , Doença Pulmonar Obstrutiva Crônica/epidemiologia , Governança Clínica/organização & administração , Estilo de Vida , Qualidade de Vida , Atenção Primária à Saúde/organização & administração , Avaliação de Eficácia-Efetividade de Intervenções , Seguimentos , Espanha/epidemiologia , Espirometria/estatística & dados numéricos , Espirometria , Nebulizadores e Vaporizadores
13.
Mil Med ; 183(7-8): e291-e298, 2018 07 01.
Artigo em Inglês | MEDLINE | ID: mdl-29420751

RESUMO

Background: The evolution of governance models for the Military Health System's (MHS) large hospitals, called medical treatment facilities (MTFs), has culminated with the effort to implement Enhanced Multi-Service Markets (eMSM). The term eMSM refers to two separate concepts. First, MSM refers to those geographic areas, that is, markets, which have the following characteristics: they have MTFs that are operated by two or more Department of Defense (DoD) Services, that is, Army, Navy, or Air Force; there is a large beneficiary population; there is a substantial amount of direct care (i.e., beneficiaries are treated at MTFs instead of TRICARE's purchased care from civilian providers); and there is a substantial readiness and training platform. Second, the term "enhanced" refers to an increase in management authority over clinical and business operations, readiness, and MTF workload. Methods: A retrospective review was conducted to study the evolution of military and civilian health care delivery models for the purpose of understanding how governance models have changed since the 1980s to design and manage MTFs with overlapping catchments areas. Primary and secondary data sources were analyzed through a comprehensive literature review. Findings: Since the 1980s, the MHS governance models have evolved from testing various managed care models to a regionally focused TRICARE model and culminating with an overlapping catchment area model entitled eMSMs. The eMSM model partially fulfills the original vision because the eMSM leaders have limited budgetary and resource allocation authority. Discussion: The various models sought to improve governance of overlapping catchment areas with the intent to enhance medical readiness, community health, and individual health care while reducing costs. However, the success of the current model, that is, eMSMs, cannot be fully assessed because the eMSM model was not fully implemented as originally envisioned. Instead, the current eMSM model partially implements the eMSM model. As a result, the current eMSMs operate solely through cooperation and collaboration, without directive authority. Nevertheless, there have been some market-specific initiatives. Further analysis is necessary in the event that eMSM market managers are granted governance authority. This authority would include the ability to allocate the overall market's budget, determine common clinical and business functions, optimize the readiness of both the medical and the operational forces assigned to the market, and reallocate resources to optimize MTF workload. The results of this analysis may determine whether the fully implemented eMSMs optimize patient-centric initiatives as well as improve the market's efficiency and effectiveness.


Assuntos
Governança Clínica/história , Governança Clínica/tendências , Medicina Militar/métodos , Governança Clínica/organização & administração , Coalizão em Cuidados de Saúde/organização & administração , Coalizão em Cuidados de Saúde/normas , História do Século XX , História do Século XXI , Humanos , Medicina Militar/tendências , Estudos Retrospectivos , Estados Unidos , United States Department of Defense/organização & administração , United States Department of Defense/estatística & dados numéricos
14.
Actas urol. esp ; 42(1): 42-48, ene.-feb. 2018. graf, tab
Artigo em Espanhol | IBECS | ID: ibc-170774

RESUMO

Objetivo: Descripción de la aplicación de la metodología Lean como método de mejora continua de la eficiencia en un servicio de urología de un hospital terciario. Material y métodos: La aplicación de la metodología Lean healthcare en un servicio de urología se realizó en 3 fases: 1) formación de equipo y mejora del feedback entre los profesionales; 2) gestión por procesos y súper-especialización; y 3) mejora de indicadores (mejora continua). La obtención de los indicadores se realizó a partir de los sistemas de información del hospital. La principal fuente de información fue el Cuadro integral de dirección de sistemas sanitarios. La comparación con otros servicios de urología autonómicos o nacionales se realizó a través de la misma plataforma, con la ayuda del servicio de documentación del hospital (IASIST). Se estableció una línea de base con los indicadores obtenidos en el año 2011 para el análisis comparativo de los resultados tras la implantación de la metodología Lean healthcare. Resultados: La aplicación de esta metodología se tradujo en una alta satisfacción de los profesionales, una mejora de los indicadores de calidad alcanzando en 4 años un ICAR de 0,59 y un IMAR de 0,24. En el indicador de eficiencia IEAR se alcanzó un valor de 0,61, con un ahorro de 2.869 estancias frente al Benchmarking nacional (IASIST). El IRAR fue el único indicador por encima del estándar, con un valor de 1,36, pero con una mejora evolutiva anual del mismo. Conclusiones: La metodología Lean puede aplicarse de manera efectiva a un servicio de urología de un hospital terciario para mejorar la eficiencia, obteniéndose una mejora importante y continua de todos sus indicadores, y de la satisfacción de sus profesionales. La formación de equipo, la gestión por procesos, la mejora continua y la delegación de responsabilidades se muestran como pilares fundamentales en dicha metodología


Objective: To describe the application of the Lean methodology as a method for continuously improving the efficiency of a urology department in a tertiary hospital. Material and methods: The implementation of the Lean Healthcare methodology in a urology department was conducted in 3 phases: 1) team training and improvement of feedback among the practitioners, 2) management by process and superspecialisation and 3) improvement of indicators (continuous improvement). The indicators were obtained from the Hospital's information systems. The main source of information was the Balanced Scorecard for health systems management (CUIDISS). The comparison with other autonomous and national urology departments was performed through the same platform with the help of the Hospital's records department (IASIST). A baseline was established with the indicators obtained in 2011 for the comparative analysis of the results after implementing the Lean Healthcare methodology. Results: The implementation of this methodology translated into high practitioner satisfaction, improved quality indicators reaching a risk-adjusted complication index (RACI) of 0.59 and a risk-adjusted mortality rate (RAMR) of 0.24 in 4 years. A value of 0.61 was reached with the efficiency indicator (risk-adjusted length of stay [RALOS] index), with a savings of 2869 stays compared with national Benchmarking (IASIST). The risk-adjusted readmissions index (RARI) was the only indicator above the standard, with a value of 1.36 but with progressive annual improvement of the same. Conclusions: The Lean methodology can be effectively applied to a urology department of a tertiary hospital to improve efficiency, obtaining significant and continuous improvements in all its indicators, as well as practitioner satisfaction. Team training, management by process, continuous improvement and delegation of responsibilities has been shown to be the fundamental pillars of this methodology


Assuntos
Humanos , Unidade Hospitalar de Urologia/organização & administração , Melhoria de Qualidade/organização & administração , Governança Clínica/organização & administração , Satisfação Pessoal , Avaliação de Processos e Resultados em Cuidados de Saúde , Gestão da Qualidade
15.
Med. intensiva (Madr., Ed. impr.) ; 42(1): 37-46, ene.-feb. 2018. tab
Artigo em Espanhol | IBECS | ID: ibc-170813

RESUMO

Los servicios de medicina intensiva se asocian a una alta complejidad asistencial y un alto coste monetario. Las recomendaciones sobre el cálculo de las necesidades de intensivistas adolecen de baja evidencia y favorecen un criterio estructural y asistencial (proporción médico/camas), lo que origina modelos reduccionistas. La Sociedad Española de Medicina Intensiva y Unidades Coronarias constituyó una comisión técnica para redactar unas recomendaciones sobre la necesidad de intensivistas en los servicios de medicina intensiva. La comisión técnica definió 5 actividades: 1) asistencial; 2) actividades extra-UCI; 3) seguridad del paciente y gestión clínica; 4) docencia; y 5) investigación. Para cada actividad o categoría se crearon subcomités específicos que definieron criterios para cuantificar el porcentaje que supone cada tarea para los intensivistas por rango profesional. Para las actividades asistenciales dentro y fuera de la UCI, y también para las actividades docentes e investigadoras, se siguió un sistema cuantitativo del número de procedimientos o tareas por tiempos estimados. En relación con las actividades no instrumentales, más difíciles de evaluar en tiempo real, se siguió una matriz de ámbito/productividad, definiendo los porcentajes aproximados de tiempo dedicado por categoría profesional. Se elaboró una hoja de cálculo, modificando un modelo previo, atendiendo la suma de horas estipuladas por contrato. Las competencias exigidas van más allá de la asistencia intra-UCI, y no pueden calcularse bajo criterios estructurales. La metodología sobre 5 actividades, la cuantificación de sus tareas específicas y tiempos y la construcción de una hoja de cálculo generan un instrumento adecuado de gestión (AU)


Departments of Critical Care Medicine are characterized by high medical assistance costs and great complexity. Published recommendations on determining the needs of medical staff in the DCCM are based on low levels of evidence and attribute excessive significance to the structural/welfare approach (physician-to-beds ratio), thus generating incomplete and minimalistic information. The Spanish Society of Intensive Care Medicine and Coronary Units established a Technical Committee of experts, the purpose of which was to draft recommendations regarding requirements for medical professionals in the ICU. The Technical Committee defined the following categories: 1) Patient care-related aspects; 2) Activities outside the ICU; 3) Patient safety and clinical management aspects; 4) Teaching; and 5) Research. A subcommittee was established with experts pertaining to each activity category, defining criteria for quantifying the percentage time of the intensivists dedicated to each task, and taking into account occupational category. A quantitative method was applied, the parameters of which were the number of procedures or tasks and the respective estimated indicative times for patient care-related activities within or outside the context of the DCCM, as well as for teaching and research activities. Regarding non-instrumental activities, which are more difficult to evaluate in real time, a matrix of range versus productivity was applied, defining approximate percentages according to occupational category. All activities and indicative times were tabulated, and a spreadsheet was created that modified a previously designed model in order to perform calculations according to the total sum of hours worked and the hours stipulated in the respective work contract. The competencies needed and the tasks which a Department of Critical Care Medicine professional must perform far exceed those of a purely patient care-related character, and cannot be quantified using structural criteria. The method for describing the 5 types of activity, the quantification of specific tasks, the respective times needed for each task, and the generation of a spreadsheet led to the creation of a management instrument (AU)


Assuntos
Humanos , Cuidados Críticos/economia , Cuidados Críticos , Unidades de Terapia Intensiva/economia , Unidades de Terapia Intensiva , Segurança do Paciente/normas , Determinação de Necessidades de Cuidados de Saúde/normas , Sociedades Médicas/organização & administração , Sociedades Médicas/normas , Governança Clínica/organização & administração
16.
Rev. esp. enferm. dig ; 110(1): 44-50, ene. 2018. tab
Artigo em Espanhol | IBECS | ID: ibc-170053

RESUMO

Objetivo: elaborar un diagnóstico de situación sobre la asistencia en las unidades de aparato digestivo (UAD) en España. Material y métodos: estudio descriptivo transversal entre las UAD en hospitales generales de agudos del Sistema Nacional de Salud (datos referidos a 2015). Las variables de estudio fueron recogidas mediante un cuestionario sobre su estructura, cartera de servicios, actividad, formación, investigación y buenas prácticas. Asimismo, se analizaron las altas hospitalarias por enfermedades del área de digestivo mediante el Conjunto Mínimo Básico de Datos (2005-2014). Resultados: fueron invitados 209 hospitales, con 55 respuestas (26,3%). El promedio de altas de hospitalización es de 1.139 ± 653 por UAD/año y de 100 ± 66/año por digestólogo dedicado. La tasa de ingresos por mil habitantes y año en UAD en 2014 fue de 280, con una estancia media de 7,4 días. El análisis del CMBD 2005-2014 muestra un progresivo aumento en el número de altas dadas (37% más en 2014 frente a 2005), con una disminución del 28% en la tasa bruta de mortalidad intrahospitalaria (3,7% en 2014) y un ligero descenso (14%) de la estancia media (7,6 días en 2014). Se aprecia notable variabilidad en indicadores de estructura, actividad y resultados. Las tasas de mortalidad y reingresos, así como la estancia media, varían más del 100% entre UAD y existen asimismo notables dispersiones en frecuentación y resultados entre comunidades autónomas. Conclusiones: la encuesta RECALAD 2015 desvela aspectos relevantes sobre la organización, estructura y gestión de las UAD. La notable variabilidad hallada probablemente indica notables diferencias en eficiencia y productividad y, por tanto, un amplio margen de mejora (AU)


Objectives: To reach a situation diagnosis on the status of patient management at digestive care units (DCUs) in Spain. Material and methods: A cross-sectional descriptive study across DCUs in general acute care hospitals within the Spanish National Health System (data referred to 2015). The study variables were collected with a questionnaire including items on structure, services portfolio, activity, education, research, and good practice. Hospital discharge rates for digestive diseases were also assessed using the minimum basic data set (2005-2014). Results: Two hundred and nine hospitals invited, 55 responders (26.3%). Average discharges from hospital were 1,139 ± 653 per DCU/year, and 100 ± 66 per year per dedicated gastroenterologist. In 2014, admission rate to DCUs per 1,000 population and year was 280, with a mean stay of 7.4 days. The analysis of the MBDS for 2005-2014 reveals a progressive increase in the number of discharges (37% more in 2014 versus 2005), with a 28% decrease in hospital gross mortality rate (3.7% in 2014) and a slightly reduced (14%) mean stay (7.6 days in 2014). Considerable variability may be seen in structure, activity, and results indicators. Mortality and readmission rates, as well as mean stay, vary more than 100% amongst DCUs, and major dispersions also exist in frequentation and results amongst autonomous communities. Conclusions: The RECALAD 2015 survey unveiled relevant aspects related to DCUs organization, structure, and management. The notable variability encountered likely reflects relevant differences in efficiency and productivity, and thus points out there is ample room for improvement (AU)


Assuntos
Humanos , Diagnóstico da Situação de Saúde , Doenças do Sistema Digestório , Unidades Hospitalares/organização & administração , Governança Clínica/organização & administração , Qualidade da Assistência à Saúde/organização & administração , Programas Nacionais de Saúde/organização & administração , Análise de Dados/métodos
18.
J Health Organ Manag ; 31(7-8): 682-695, 2017 Oct 09.
Artigo em Inglês | MEDLINE | ID: mdl-29187084

RESUMO

Purpose Clinical governance (CG) is an important foundation for a high-performing health care system, with many countries supporting its development. CG policy may be developed and implemented nationally, or devolved to a local level, with implications for the overall approach to implementation and policy uptake. However, it is not known whether one of these two approaches is more effective. The purpose of this paper is to probe this question. Its setting is Ireland and New Zealand, two broadly comparable countries with similar CG policies. Ireland's was nationally led, while New Zealand's was devolved to local districts. This leads to the question of whether these different approaches to implementation make a difference. Design/methodology/approach Data from surveys of health professionals in both countries were used to compare performance with CG development. Findings The study showed that Ireland's approach produced a slightly better performance, raising questions about the merits of devolving responsibility for policy implementation to the local level. Research limitations/implications The Irish and New Zealand surveys both had lower-than-desirable response rates, which is not uncommon for studies of health professionals such as this. The low response rates mean the findings may be subject to selection bias. Originality/value Despite the importance of the question of whether a national or local approach to policy implementation is more effective, few studies specifically focus on this, meaning that this study provides a new contribution to the topic.


Assuntos
Governança Clínica , Governança Clínica/organização & administração , Pessoal de Saúde , Política de Saúde , Humanos , Irlanda , Nova Zelândia , Formulação de Políticas , Desenvolvimento de Programas , Qualidade da Assistência à Saúde/organização & administração , Inquéritos e Questionários
19.
Rev. calid. asist ; 32(6): 303-315, nov.-dic. 2017. tab, graf
Artigo em Espanhol | IBECS | ID: ibc-169235

RESUMO

Objetivo. Realizar un análisis situacional de la cultura en seguridad del paciente de los laboratorios públicos del Sistema Nacional de Salud español y determinar qué variables, desde la gobernanza clínica, influyen más en la seguridad del paciente. Método. Se realizó estudio transversal mediante la Encuesta de Seguridad del Paciente en los Laboratorios Clínicos, dirigida a trabajadores de 26 laboratorios participantes. Dicha encuesta consta de 45 ítems agrupados en 6 áreas, valorados con puntuación base 100 (0 es la mínima percepción de seguridad). Se incluyeron cuestiones específicas sobre tecnologías y sistemas de gestión de la calidad, dirigidas a directivos del laboratorio. Resultados. En la evaluación de las puntuaciones medias obtenidas por los 26 hospitales participantes, en 4de las 6áreas evaluadas la puntuación fue superior a 70 puntos. Fue el área 3 relacionada con equipamientos y recursos, y el área 4 relacionada con las condiciones del trabajo las que presentaban puntuaciones inferiores a 60 puntos. Todos los directivos del laboratorio identificaron que su hospital disponía de historia clínica digitalizada, seguida en grado de implantación del gestor de petición electrónico (82,6%). Conclusiones. De los resultados se desprende una cultura en seguridad homogénea y bastante notable, probablemente debido a la dinámica de mejora continua de los laboratorios. Desde la gobernanza clínica nos queda camino por recorrer, como ponen de manifiesto las debilidades en dimensiones clave para una cultura en seguridad, además de la variabilidad en la implantación de tecnologías a prueba de errores y en los sistemas de gestión de la calidad (AU)


Aim. To conduct a situational analysis of patient safety culture in public laboratories in the Spanish National Health System and to determine the clinical governance variables that most strongly influence patient safety. Method. A descriptive cross-sectional study was carried out, in which a Survey of Patient Safety in Clinical Laboratories was addressed to workers in 26 participating laboratories. In this survey, which consisted of 45 items grouped into 6 areas, scores were assigned on a scale from 0 to 100 (where 0 is the lowest perception of patient safety). Laboratory managers were asked specific questions about quality management systems and technology. Results. The mean scores for the 26 participating hospitals were evaluated, and the following results observed: in 4of the 6areas, the mean score was higher than 70 points. In the third area (equipment and resources) and the fourth area (working conditions), the scores were lower than 60 points. Every hospital had a digital medical record system. This 100% level of provision was followed by that of an electronic request management system, which was implemented in 82.6% of the hospitals. Conclusions. The results obtained show that the culture of security is homogeneous and of high quality in health service laboratories, probably due to the steady improvement observed. However, in terms of clinical governance, there is still some way to go, as shown by the presence of weaknesses in crucial dimensions of safety culture, together with variable levels of implementation of fail-safe technologies and quality management systems (AU)


Assuntos
Humanos , Governança Clínica/organização & administração , Laboratórios Hospitalares/normas , Serviços de Laboratório Clínico/organização & administração , Segurança do Paciente/normas , Cultura Organizacional , Pesquisas sobre Serviços de Saúde/estatística & dados numéricos , Estudos Transversais
20.
Enferm. glob ; 16(48): 384-395, oct. 2017. tab
Artigo em Espanhol | IBECS | ID: ibc-166723

RESUMO

Introducción: La Gobernanza enfermera consiste en la toma de decisiones de la líder de enfermería en la organización sanitaria y responde a las necesidades de los grupos de interés. Se estudiaron las líderes enfermeras del ámbito sociosanitario o de atención intermedia de Catalunya (España). Objetivo: Analizar las variables de Gobernanza en el ámbito sociosanitario y su relación con la calidad percibida por el paciente. Metodología: Se recogieron datos de Gobernanza mediante el Cuestionario de Gobernanza Enfermera (CGE) y Satisfacción de pacientes medidos con Plaensa(C) (Encuestas de satisfacción del paciente del CatSalut) 2013. Se obtuvieron los consentimientos y aprobación por el Comité de bioética. Se usaron los programas SPSS de IBM y Atlas- Ti para el análisis de los datos. Resultados: Respondieron 34 enfermeras (43,6%) al CGE y al Plaensa(C) 9 de ellas, edad, formación, sexo, años de experiencia y nº de camas, de septiembre 2014 a abril 2015. Los datos se analizaron con una significación del 5% y pruebas estadísticas no paramétricas. Se hallaron correlaciones con la Satisfacción del paciente (Spearman) y: "La calidad influye en las decisiones" (p=0,006), "Investigar y actualizar conocimientos" (p=0,043), y "Desarrollar comunicación estratégica" (p=0,043). Estos resultados se asemejaron a los obtenidos en estudios como el Magnet Model(R). Conclusiones: Es conveniente profundizar en la Gobernanza, la Calidad, el Conocimiento y la Comunicación mediante la investigación cualitativa. Para las enfermeras están interrelacionadas entre sí la experiencia en Tomar decisiones, Poder, Representatividad y Cuidados, a pesar de la participación (AU)


Introduction: Nursing governance consists of decisions made by nursing leaders in health organizations that respond to the needs of interest groups. Nursing leaders in the realm of social-health or intermediate care in Catalonia (Spain) were studied. Objective: Analyze the governance variables in the social-health realm and their relationship with the quality perceived by patients. Methodology: Governance data was collected through a nursing governance questionnaire and patient satisfaction measured through Plaensa(C) (CatSalut 2013 patient satisfaction surveys). The consent of participants and approval by a bioethics committee were obtained. The statistical programs SPSS (from IBM) and Atlas.ti were used for data analysis. Results: Thirty-four (43.6%) nurses responded to the nursing governance questionnaire and nine to the Plaensa(C). Information was collected about age, education, gender, years of experience and number of beds. The data collection took place between September 2014 and April 2015. The data was analyzed with a significance level of 5% and through nonparametric statistical tests. Correlations were found between patient satisfaction (Spearman) and: "Quality influences decisions" (p=0.006), "Research and update knowledge" (p=0.043), and "Develop strategic communication" (p=0.043). These results were similar to those obtained in studies such as Magnet Model(R). Conclusions: It would be worth delving deeper into the topics of governance, quality, knowledge, and communication through qualitative research. In the view of nurses, decision-making experience, power, representativeness, and care are inter-related, despite participation (AU)


Assuntos
Humanos , Governança Clínica/organização & administração , Governança Clínica/normas , Auditoria Clínica/normas , Organizações de Assistência Responsáveis/organização & administração , Satisfação do Paciente , Governança Clínica/legislação & jurisprudência , Técnica Delfos
SELEÇÃO DE REFERÊNCIAS
DETALHE DA PESQUISA