Assessment of Service Desk Quality at an Academic Health Sciences Library.
Med Ref Serv Q
; 35(3): 285-93, 2016.
Article
in En
| MEDLINE
| ID: mdl-27391179
ABSTRACT
Due to an identified need for formal assessment, a small team of librarians designed and administered a survey to gauge the quality of customer service at their academic health sciences library. Though results did not drive major changes to services, several important improvements were implemented and a process was established to serve as a foundation for future use. This article details the assessment process used and lessons learned during the project.
Key words
Full text:
1
Collection:
01-internacional
Database:
MEDLINE
Main subject:
Information Services
/
Libraries, Medical
Type of study:
Prognostic_studies
Language:
En
Journal:
Med Ref Serv Q
Year:
2016
Document type:
Article
Affiliation country: