Understanding human factors in rail engineering: re-analysis of detailed, qualitative data on functions and risks.

ABSTRACT

The paper reports on the review and re-analysis of information that has been collected in earlier field studies on the functions and associated risks in rail engineering and maintenance. Two methods of Cognitive Work Analysis have been adapted and used to identify and represent important components of the rail engineering system and the situations in which activities occur. Additional classification exercises have been used to determine issues of strategic importance to the organisation, related to the functions and human factors risks in performing these functions. The effectiveness of the methods in this industrial context has been evaluated. Conclusions are drawn on how this type of approach can be used to produce relevant findings on the following What the organisation knows about roles, functions and descriptions of tasks that are relevant for engineering and maintenance work; (2) the HF risks for today's (and unless things change), tomorrow's railway; (3) how this knowledge can help in determining organisational priorities for future work.