A quality assessment index framework for public health services: a Delphi study.
Public Health
; 129(1): 43-51, 2015 Jan.
Article
in En
| MEDLINE
| ID: mdl-25553920
ABSTRACT
OBJECTIVES:
This study sought consensus-based indices for quality assessment of the public health service (QAPHS) to evaluate the service quality of public health in Shenzhen and other cities in China. STUDYDESIGN:
A qualitative study.METHODS:
A list of quality assessment indices was formed based on Donabedian theory. These indices were presented to an expert panel in a two-round Delphi study to establish a consensus view. A weight of indices was established to validate the applicability and practicability of the framework. The specialist authority coefficient and Kendall's W were also calculated based on statistical analysis.RESULTS:
A total of 30 experts participated in the Delphi study. Consensus was reached on four first-grade indices, nine second-grade indices and 28 third-grade indices. The specialist authority coefficient (Cr) was high (between 0.88 and 0.92), while Kendall's coefficient (W) of all the indices was ï¼0.5 with statistical significant differences (P ï¼ 0.05). This indicated correlation among panelists and had high reliability.CONCLUSIONS:
A unified and hierarchical quality assessment index framework for public health services was established. The framework should be further tested and improved in practice.Key words
Full text:
1
Collection:
01-internacional
Database:
MEDLINE
Main subject:
Public Health Administration
/
Delphi Technique
Type of study:
Guideline
/
Qualitative_research
Limits:
Humans
Country/Region as subject:
Asia
Language:
En
Journal:
Public Health
Year:
2015
Document type:
Article