Do Crowdsourced Hospital Ratings Coincide with Hospital Compare Measures of Clinical and Nonclinical Quality?
Health Serv Res
; 53(6): 4491-4506, 2018 12.
Article
in En
| MEDLINE
| ID: mdl-30084168
ABSTRACT
OBJECTIVE:
To determine the consistency with which government-issued hospital quality ratings and crowdsourced ratings on social media sites identify hospital quality. DATA SOURCES Hospital ratings from Facebook, Google, and Yelp were linked with Hospital Compare (HC) measures. STUDYDESIGN:
Fixed-effects linear regression model. PRINCIPALFINDINGS:
Among crowdsourcing sites' best-ranked hospitals, 50-60% were also the best ranked on HC's overall and patient experience ratings; 20% ranked as the worst. Best-ranked hospitals had significantly better clinical quality scores than worst ranked hospitals, but were not more likely to be the highest rated in terms of HC's clinical quality measures alone.CONCLUSIONS:
Crowdsourcing sites and HC provide comparable information on patient experience; scores were less consistent in terms of risk-adjusted measures of patient safety and clinical quality.Key words
Full text:
1
Collection:
01-internacional
Database:
MEDLINE
Main subject:
Quality Indicators, Health Care
/
Social Media
/
Crowdsourcing
/
Hospitals
Type of study:
Prognostic_studies
Limits:
Humans
Language:
En
Journal:
Health Serv Res
Year:
2018
Document type:
Article
Affiliation country:
India