Research on automatic labeling of imbalanced texts of customer complaints based on text enhancement and layer-by-layer semantic matching. | Sci Rep;11(1): 11849, 2021 06 04. | MEDLINE

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Research on automatic labeling of imbalanced texts of customer complaints based on text enhancement and layer-by-layer semantic matching.

Tang, Xiaobo; Mou, Hao; Liu, Jiangnan; Du, Xin.

Affiliation

Tang X; Center for Information System Research, Wuhan University, Wuhan, China.
Mou H; School of Information Management, Wuhan University, Wuhan, China.
Liu J; School of Information Management, Wuhan University, Wuhan, China. mouhoo2020@163.com.
Du X; Sichuan Xichang Electric Power Co., Ltd., Sichuan, China. mouhoo2020@163.com.

Sci Rep ; 11(1): 11849, 2021 06 04.

Article in En | MEDLINE | ID: mdl-34088946

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Full text: 1 Collection: 01-internacional Database: MEDLINE Type of study: Prognostic_studies Language: En Journal: Sci Rep Year: 2021 Document type: Article Affiliation country: China Country of publication: United kingdom

Search on Google

Full text: 1 Collection: 01-internacional Database: MEDLINE Type of study: Prognostic_studies Language: En Journal: Sci Rep Year: 2021 Document type: Article Affiliation country: China Country of publication: United kingdom