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A Systems-Level Evaluation Framework for Virtual Care.
Lunney, Meaghan; Modayil, Mary V; Krajnak, Judith; Woo, Katie; Amlani, Shy; Gray, Kris; Wasylak, Tracy; Manns, Braden; Choy, Jonathan; Seidel, Judy.
Affiliation
  • Lunney M; A senior consultant with Primary Health Care at Alberta Health Services (AHS) and a senior research associate at the University of Calgary in Calgary, AB. Her areas of interest include virtual care and health services research.
  • Modayil MV; A scientist with Primary Health Care at AHS in Edmonton, AB. Her areas of focus include population health, epidemiology, integration of care and equity.
  • Krajnak J; The director of Evaluation and Analytics with the Provincial Primary Health Care program at AHS in Edmonton, AB. Her focus is on evaluation capacity building, knowledge mobilization and supporting co-design efforts to advance complex healthcare initiatives.
  • Woo K; A senior consultant with the Virtual Health team at AHS in Edmonton, AB. Katie and her team collaborate with clinical programs, staff and partner programs to support clinically appropriate, effective virtual care across the continuum - improving access and reducing barriers to patient care across Al
  • Amlani S; The executive director of the Neurosciences, Rehabilitation and Vision Strategic Clinical Network at AHS in Edmonton, AB. Her focus is on better quality, better outcomes and better value in these populations.
  • Gray K; Joined the Virtual Health team in September 2020 and moved into the provincial director role in July 2022. Kris is passionate about health equity, and the work of the Virtual Health team helps her foster that passion by improving access and reducing barriers to patient care across Alberta. She is ba
  • Wasylak T; The chief program officer of the Strategic Clinical Networks at AHS and an adjunct professor in the Faculty of Nursing at the University of Calgary in Calgary, AB. Tracy has held numerous senior leadership roles within AHS and currently co-leads the Alberta Strategy for Patient Oriented Research SUP
  • Manns B; A nephrologist and a professor of Medicine and Community Health Sciences at the University of Calgary in Calgary, AB. He holds the Svare Chair in Health Economics.
  • Choy J; The senior medical director for Virtual Care, Access and Navigation at AHS. He practises as a cardiologist at the Mazankowski Alberta Heart Institute and also serves as the associate dean of Clinical Faculty in the Faculty of Medicine & Dentistry at the University of Alberta in Edmonton, AB.
  • Seidel J; The scientific and executive director of Primary Health Care at AHS and an adjunct associate professor in the Cumming School of Medicine, University of Calgary, in Calgary, AB. Her areas of research include the integration of health services, rural healthcare and access to care.
Healthc Q ; 26(2): 43-50, 2023 Jul.
Article in En | MEDLINE | ID: mdl-37572071
The virtual care landscape is significantly changing, largely due to an increased demand initiated by the COVID-19 pandemic and the evolution of technology. Complex questions about how to best leverage virtual care and its impact remain unanswered. Our team developed a systems-level evaluation framework to inform virtual care service design and evaluation to take a more comprehensive approach to planning and implementing virtual care. We designed the framework for application in Alberta Health Services (AHS) by engaging virtual care users (patients, families and healthcare providers), implementation staff and decision makers across the organization. Here we report our design process and key lessons learned. The framework received endorsement by AHS senior leadership for application across the system. Our next step is to test the framework. By sharing our design process and experiences, we aim to help inform other national and international jurisdictions plan virtual care evaluations within their context.
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Full text: 1 Collection: 01-internacional Database: MEDLINE Main subject: Pandemics / COVID-19 Limits: Humans Country/Region as subject: America do norte Language: En Journal: Healthc Q Journal subject: HOSPITAIS / SERVICOS DE SAUDE Year: 2023 Document type: Article Country of publication: Canada
Fulltext
Add to My VHL
Print
XML
PubMed Links
Search on Google

Full text: 1 Collection: 01-internacional Database: MEDLINE Main subject: Pandemics / COVID-19 Limits: Humans Country/Region as subject: America do norte Language: En Journal: Healthc Q Journal subject: HOSPITAIS / SERVICOS DE SAUDE Year: 2023 Document type: Article Country of publication: Canada