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Managing Patient Dissatisfaction and Billing Reconsideration Requests in Outpatient Clinics.
Soares, Sharmila; Ritchie, Heather; Almodovar, Jorge L.
Affiliation
  • Soares S; Author Affiliations: Patient Services Manager (Soares-Sardinha), UNC Hospitals Neurology Clinic; Clinical Director Ambulatory Neurosciences (Ritchie), UNC Hospitals Outpatient Clinics; and Associate Professor of Neurology (Dr Almodovar), Medical Director Neurology Clinic, University of North Carolina at Chapel Hill School of Medicine, Chapel Hill, North Carolina.
J Nurs Adm ; 54(4): 198-200, 2024 Apr 01.
Article in En | MEDLINE | ID: mdl-38512082
ABSTRACT
Nurse leaders in many settings are responsible for clinic operations. Knowing the medical and financial stakes of each patient encounter, it is not surprising to encounter patients requesting reconsideration of bills after services are provided. This article provides recommendations on how to successfully navigate billing reconsideration requests in outpatient settings.
Subject(s)
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Full text: 1 Collection: 01-internacional Database: MEDLINE Main subject: Outpatients / Patient Satisfaction Limits: Humans Language: En Journal: J Nurs Adm Year: 2024 Document type: Article
Fulltext
Add to My VHL
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XML
PubMed Links
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Full text: 1 Collection: 01-internacional Database: MEDLINE Main subject: Outpatients / Patient Satisfaction Limits: Humans Language: En Journal: J Nurs Adm Year: 2024 Document type: Article