Proceed From Humane Service to Construct Harmonious Relationship Between Hospitals and Patients / 中国医学伦理学
Chinese Medical Ethics
; (6)1996.
Article
in Zh
| WPRIM
| ID: wpr-526989
Responsible library:
WPRO
ABSTRACT
As a kind of service trade,medicine needs humane service.The best way to construct harmonious relationship between hospitals and patients is humane service.Humane service should consider that the service's target is patients,the weakness of human nature,the difference of humanity and the mentality of self-defend.Five key elements should be possessed in humane service: reliability,assurance,tangibility,empathy and responsiveness.
Full text:
1
Database:
WPRIM
Language:
Zh
Journal:
Chinese Medical Ethics
Year:
1996
Document type:
Article