Survey of rail transit passengers on the satisfaction and comfort level regarding hygienic environment of one city / 上海预防医学

ABSTRACT

ObjectiveTo understand the satisfaction and comfort level of the rail transit passengers regarding hygienic environment of one city， and provide a basis of hygienic management and suggestions for rail transit operations. MethodsPassengers who have lived in the city for the past 6 months and used rail transit as their main transportation tool were selected to conduct a questionnaire survey to collect basic information， satisfaction with environmental cleanliness， perception of crowdedness， air quality and noise， etc. The Chi-square， Pearson contingency coefficient and linear trend test of orderly grouped data were used for statistical analysis. ResultsA total of 820 valid questionnaires were collected， with a total effective rate of 94.0%. Passengers' overall satisfaction with the environmental cleanliness of each link of rail transit was between basic and relatively better satisfaction， with an average of 3.52. Passengers with different one-way trip times had different satisfaction with the cleanliness of each link （P<0.05）. Passengers generally thought that the rail transit was crowded and the carriages were more crowded than the station. The level of feeling congestion was correlated with the age and gender of passengers （P<0.05）. Passengers thought that the air quality of the rail transit was inferior in carriages during the evening rush hour， and experienced different symptoms such as drowsiness， dizziness， and headache. Passengers perceived that the rail transit was noisy， and much noisier in the carriages. ConclusionPassengers are basically satisfied with the hygienic environment of rail transit. It is necessary to focus on strengthening the hygiene and cleanliness of toilets and X-ray luggage inspection systems in the future rail transit hygienic design and management. Passengers are uncomfortable with the air quality， congestion and noise in the rail transit environment. Therefore， it is necessary to strengthen the management and control of the centralized air conditioning and ventilation systems， enhance fresh air volume， reduce ambient noise， and focus on controlling the hygiene environment in the carriages in order to improve the comfort and satisfaction of passengers in the rail transit environment.