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Assessing clinical pathways use in a community hospital: it depends on what "use" means.
Jt Comm J Qual Improv ; 28(4): 167-79, 2002 Apr.
Artículo en Inglés | MEDLINE | ID: mdl-11942260
ABSTRACT

BACKGROUND:

Many benefits have been associated with the use of clinical pathways, yet developing them can be costly, and implementing them is not always successful. A 300-bed Midwestern community hospital began a clinical pathways program in 1995, and by fall 1998, 15 pathways were in various stages of implementation, with 3 under development. Many challenges had been encountered, but hospital leaders were eager to find ways to increase pathway use.

METHODS:

A qualitative case study design was used to investigate four clinical pathways, two perceived as being "used" and two that were perceived as "not used". Each pathway was analyzed as a separate case, followed by cross-case analysis. Qualitative data were collected in 65 semistructured interviews with administrators, physicians, physicians' office staff, nurses, and allied health professionals at the hospital. Data were also collected through observation and document analysis.

RESULTS:

The two used pathways had been introduced as part of a larger change in care, whereas the two pathways not used had been introduced as stand-alone innovations. Confusing and inadequately developed aspects of the hospital's clinical pathways program included its purposes, the definition of pathway use, pathway procedures, accountability, education, and incentives. A new case management department, ongoing administrative support, and a sophisticated medical information system were viewed as supports for continued growth in the program.

CONCLUSIONS:

Implementation of clinical pathways was delayed and complicated by the varied perceptions of the program among stakeholders. Lack of clarity and consistency in how information about the program was communicated made it difficult for clinicians to develop a shared understanding of clinical pathways.
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Colección: Bases de datos internacionales Base de datos: MEDLINE Asunto principal: Actitud del Personal de Salud / Desarrollo de Programa / Gestión de la Calidad Total / Vías Clínicas / Adhesión a Directriz / Difusión de Innovaciones / Hospitales Comunitarios Tipo de estudio: Evaluation_studies / Guía de práctica clínica / Implementation_research Límite: Humanos País/Región como asunto: America del Norte Idioma: Inglés Revista: Jt Comm J Qual Improv Asunto de la revista: Investigación sobre Servicios de Salud / Servicios de Salud Año: 2002 Tipo del documento: Artículo País de afiliación: Estados Unidos