The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors.
J Appl Psychol
; 88(1): 160-9, 2003 Feb.
Article
en En
| MEDLINE
| ID: mdl-12675403
ABSTRACT
The authors investigated the negative consequences of emotional exhaustion for individual employees and their employers. On the basis of social exchange theory, the authors proposed that emotional exhaustion would predict job performance, 2 classes of organizational citizenship behavior, and turnover intentions. In addition, the authors posited that the relationship between emotional exhaustion and effective work behaviors would be mediated by organizational commitment. With only a few exceptions, the results of 2 field studies supported the authors' expectations. In addition, emotional exhaustion exerted an independent effect on these criterion variables beyond the impact of age, gender, and ethnicity.
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Colección:
01-internacional
Base de datos:
MEDLINE
Asunto principal:
Lealtad del Personal
/
Actitud
/
Emociones
/
Evaluación del Rendimiento de Empleados
/
Ética Profesional
Tipo de estudio:
Prognostic_studies
Límite:
Adult
/
Female
/
Humans
/
Male
Idioma:
En
Revista:
J Appl Psychol
Año:
2003
Tipo del documento:
Article
País de afiliación:
Estados Unidos