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Patients' perceptions of service quality in China: An investigation using the SERVQUAL model.
Fan, Li-Hua; Gao, Lei; Liu, Xin; Zhao, Shi-Hong; Mu, Hui-Tong; Li, Zhe; Shi, Lei; Wang, Ling-Ling; Jia, Xiao-Li; Ha, Min; Lou, Feng-Ge.
Afiliación
  • Fan LH; Department of Health Management, School of Public Health, Harbin Medical University, Harbin, Heilongjiang, People's Republic of China.
  • Gao L; Department of Health Management, School of Public Health, Harbin Medical University, Harbin, Heilongjiang, People's Republic of China.
  • Liu X; Department of Health Management, School of Public Health, Harbin Medical University, Harbin, Heilongjiang, People's Republic of China.
  • Zhao SH; Department of Neurosurgery, The Second Affiliated Hospital of Harbin Medical University, Harbin, Heilongjiang, People's Republic of China.
  • Mu HT; Department of Health Management, School of Public Health, Harbin Medical University, Harbin, Heilongjiang, People's Republic of China.
  • Li Z; Department of Health Management, School of Public Health, Harbin Medical University, Harbin, Heilongjiang, People's Republic of China.
  • Shi L; Department of Health Management, School of Public Health, Harbin Medical University, Harbin, Heilongjiang, People's Republic of China.
  • Wang LL; Department of Autonomous Protection, Chinese Hospital Association, Beijing, People's Republic of China.
  • Jia XL; Department of Autonomous Protection, Chinese Hospital Association, Beijing, People's Republic of China.
  • Ha M; Department of Autonomous Protection, Chinese Hospital Association, Beijing, People's Republic of China.
  • Lou FG; Department of Public Health Research, School of Public Health, Qiqihar Medical University, Qiqihar, Heilongjiang, People's Republic of China.
PLoS One ; 12(12): e0190123, 2017.
Article en En | MEDLINE | ID: mdl-29272312
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Calidad de la Atención de Salud / Satisfacción del Paciente / Modelos Teóricos Tipo de estudio: Prognostic_studies Límite: Adult / Female / Humans / Male / Middle aged País/Región como asunto: Asia Idioma: En Revista: PLoS One Asunto de la revista: CIENCIA / MEDICINA Año: 2017 Tipo del documento: Article Pais de publicación: Estados Unidos
Texto completo
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Calidad de la Atención de Salud / Satisfacción del Paciente / Modelos Teóricos Tipo de estudio: Prognostic_studies Límite: Adult / Female / Humans / Male / Middle aged País/Región como asunto: Asia Idioma: En Revista: PLoS One Asunto de la revista: CIENCIA / MEDICINA Año: 2017 Tipo del documento: Article Pais de publicación: Estados Unidos