Progression of Emergency Medicine Resident Patient Experience Scores by Level of Training.
J Patient Exp
; 6(3): 210-215, 2019 Sep.
Article
en En
| MEDLINE
| ID: mdl-31535009
ABSTRACT
BACKGROUND:
Patient satisfaction surveys are vital to measuring a patient's experience of care. How scores of patients managed by emergency medicine (EM) residents change as residents progress through training is not known.OBJECTIVES:
To evaluate whether EM residents' patient satisfaction scores improve as residency training progresses, similar to clinical skill improvement.METHODS:
A retrospective cross-sectional study evaluated the correlation of patient satisfaction scores with EM resident year of training from 2015 through 2017. We evaluated for a change in score over time for the 4 "physician questions" and the "overall" score.RESULTS:
We evaluated 1684 Press Ganey surveys linked to 40 EM resident physicians during the study period. The mean top box scores for the 4 physician questions (concern for comfort [P = .72], courtesy [P = .55], informative about treatment [P = .46], and listening [P = .91]) and overall assessment of emergency department care (P = .51) were not significantly improved over the course of resident.CONCLUSION:
We did not observe a difference in EM residents' patient experience scores as their level of training progressed. Comprehensive patient experience training for residents might be needed.
Texto completo:
1
Colección:
01-internacional
Base de datos:
MEDLINE
Tipo de estudio:
Observational_studies
Idioma:
En
Revista:
J Patient Exp
Año:
2019
Tipo del documento:
Article
País de afiliación:
Estados Unidos