Providing Services During Times of Change: Can Employees Maintain Their Levels of Empowerment, Work Engagement and Service Quality Through a Job Crafting Intervention?

Hulshof, Inge L; Demerouti, Evangelia; Le Blanc, Pascale M

Hulshof, Inge L; Demerouti, Evangelia; Le Blanc, Pascale M.

Afiliación

Hulshof IL; Human Performance Management Group, Eindhoven University of Technology, Eindhoven, Netherlands.
Demerouti E; Human Performance Management Group, Eindhoven University of Technology, Eindhoven, Netherlands.
Le Blanc PM; Human Performance Management Group, Eindhoven University of Technology, Eindhoven, Netherlands.

Front Psychol ; 11: 87, 2020.

Article en En | MEDLINE | ID: mdl-32047468

Palabras clave

customer ratings; empowerment; job crafting intervention; organizational change; service quality; work engagement

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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Idioma: En Revista: Front Psychol Año: 2020 Tipo del documento: Article País de afiliación: Países Bajos

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