The impact of negative emotions and relationship quality on consumers' repurchase intention: An empirical study based on service recovery in China's online travel agencies.

Wei, Jiahua; Lian, Yi; Li, Lei; Lu, Zhizeng; Lu, Qiu; Chen, Wenhui; Dong, Hualong

Wei, Jiahua; Lian, Yi; Li, Lei; Lu, Zhizeng; Lu, Qiu; Chen, Wenhui; Dong, Hualong.

Afiliación

Wei J; Business School, Guilin University of Technology, Guilin, Guangxi, China.
Lian Y; Business School, Guilin University of Technology, Guilin, Guangxi, China.
Li L; Business School, Guilin University of Technology, Guilin, Guangxi, China.
Lu Z; Business School, Guilin University of Technology, Guilin, Guangxi, China.
Lu Q; College of Information Science and Engineering, Guilin University of Technology, Guilin, Guangxi, China.
Chen W; Business School, Guilin University of Technology, Guilin, Guangxi, China.
Dong H; Business School, Guilin University of Technology, Guilin, Guangxi, China.

Heliyon ; 9(1): e12919, 2023 Jan.

Article en En | MEDLINE | ID: mdl-36704273

Palabras clave

Consumers' repurchase intention; Negative emotion; OTA; Relationship quality; Service recovery

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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Idioma: En Revista: Heliyon Año: 2023 Tipo del documento: Article País de afiliación: China Pais de publicación: Reino Unido

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