Health services for linguistic minorities in a bilingual setting: challenges for bilingual professionals.
Qual Health Res
; 24(3): 295-305, 2014 Mar.
Article
de En
| MEDLINE
| ID: mdl-24549410
ABSTRACT
We explore in this qualitative research the challenges faced by bilingual health and social services professionals in a Canadian bilingual setting, as well as the strategies used to overcome them. Eight focus groups were conducted with a total of 43 bilingual Francophone professionals who offered services in French in 21 health and social service organizations in eastern Ontario, Canada. We highlight linguistic issues affecting a minority Francophone clientele, the shortage of services in French, and organizational issues within these agencies. The solutions that the professionals adopt for better serving the clients and overcoming these challenges focus on adapting services from linguistic angles. In the long term, such an enhanced approach can affect staff well-being. Ensuring access to services for linguistic minority populations and the active offer of same should not rest solely on the shoulders of such professionals, but rather on organizational strategies.
Mots clés
Texte intégral:
1
Collection:
01-internacional
Base de données:
MEDLINE
Sujet principal:
Relations entre professionnels de santé et patients
/
Barrières de communication
/
Multilinguisme
/
Compétence culturelle
/
Accessibilité des services de santé
/
Minorités
Type d'étude:
Qualitative_research
Aspects:
Determinantes_sociais_saude
Limites:
Female
/
Humans
/
Male
Pays/Région comme sujet:
America do norte
Langue:
En
Journal:
Qual Health Res
Sujet du journal:
ENFERMAGEM
/
PESQUISA EM SERVICOS DE SAUDE
Année:
2014
Type de document:
Article
Pays d'affiliation:
Canada