Electronic health record usability: analysis of the user-centered design processes of eleven electronic health record vendors.
J Am Med Inform Assoc
; 22(6): 1179-82, 2015 Nov.
Article
de En
| MEDLINE
| ID: mdl-26049532
ABSTRACT
The usability of electronic health records (EHRs) continues to be a point of dissatisfaction for providers, despite certification requirements from the Office of the National Coordinator that require EHR vendors to employ a user-centered design (UCD) process. To better understand factors that contribute to poor usability, a research team visited 11 different EHR vendors in order to analyze their UCD processes and discover the specific challenges that vendors faced as they sought to integrate UCD with their EHR development. Our analysis demonstrates a diverse range of vendors' UCD practices that fall into 3 categories well-developed UCD, basic UCD, and misconceptions of UCD. Specific challenges to practicing UCD include conducting contextually rich studies of clinical workflow, recruiting participants for usability studies, and having support from leadership within the vendor organization. The results of the study provide novel insights for how to improve usability practices of EHR vendors.
Mots clés
Texte intégral:
1
Collection:
01-internacional
Base de données:
MEDLINE
Sujet principal:
Interface utilisateur
/
Commerce
/
Dossiers médicaux électroniques
/
Ingénierie humaine
Type d'étude:
Qualitative_research
Limites:
Humans
Langue:
En
Journal:
J Am Med Inform Assoc
Sujet du journal:
INFORMATICA MEDICA
Année:
2015
Type de document:
Article
Pays d'affiliation:
États-Unis d'Amérique