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Requests classification in the customer service area for software companies using machine learning and natural language processing.
Arias-Barahona, María Ximena; Arteaga-Arteaga, Harold Brayan; Orozco-Arias, Simón; Flórez-Ruíz, Juan Camilo; Valencia-Díaz, Mario Andrés; Tabares-Soto, Reinel.
Affiliation
  • Arias-Barahona MX; Department of Electronics and Automation, Universidad Autónoma de Manizales, Manizales, Caldas, Colombia.
  • Arteaga-Arteaga HB; Department of Electronics and Automation, Universidad Autónoma de Manizales, Manizales, Caldas, Colombia.
  • Orozco-Arias S; Department of Computer Science, Universidad Autónoma de Manizales, Manizales, Caldas, Colombia.
  • Flórez-Ruíz JC; Departamento de Sistemas e Informática, Universidad de Caldas, Manizales, Caldas, Colombia.
  • Valencia-Díaz MA; Department of Electronics and Automation, Universidad Autónoma de Manizales, Manizales, Caldas, Colombia.
  • Tabares-Soto R; SIGMA Ingeniería S.A, Manizales, Caldas, Colombia.
PeerJ Comput Sci ; 9: e1016, 2023.
Article de En | MEDLINE | ID: mdl-37346599
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Texte intégral: 1 Collection: 01-internacional Base de données: MEDLINE Type d'étude: Prognostic_studies Langue: En Journal: PeerJ Comput Sci Année: 2023 Type de document: Article Pays d'affiliation: Colombie
Texte intégral
Ajouter à My VHL
Imprimer
XML
PubMed Links
Recherche sur Google

Texte intégral: 1 Collection: 01-internacional Base de données: MEDLINE Type d'étude: Prognostic_studies Langue: En Journal: PeerJ Comput Sci Année: 2023 Type de document: Article Pays d'affiliation: Colombie