Humanização e processo de trabalho em reabilitação / Humanization and work process in rehabilitation / Humanización y proceso de trabajo en rehabilitación

RESUMO

A Política Nacional de Humanização é uma prática social ampliadora dos vínculos de solidariedade e compartilhamento de responsabilidades dos diversos atores sociais envolvidos no cuidado. O objetivo foi conhecer se o processo de trabalho num centro referência estadual em reabilitação é humanizado. Tratou-se de estudo de caso, com abordagem qualitativa, realizado no segundo semestre de 2012, em um Centro de Reabilitação referência do estado de Santa Catarina. A coleta de dados foi realizada por meio de entrevista, observação e análise documental dos prontuários dos usuários entrevistados. Utilizou-se a análise temática com base nas categorias prévias relacionadas à humanização ? acolhimento, clínica ampliada e compartilhada; práticas coletivas de gestão e avaliação da assistência. Como resultados evidenciou-se que o processo de trabalho pauta-se no acolhimento, há o trabalho em equipe e não há avaliação da assistência. Concluiu-se que há o acolhimento, o trabalho em equipe e o olhar multiprofissional para a integralidade das pessoas lá atendidas.

ABSTRACT

The National Policy of Humanization proposes the extension of the solidarity bonds and shared responsibility of the various social actors involved in healthcare. The objective was to understand whether the work process in a state reference center for rehabilitation is humanized, in accordance with the Health Ministry policy. This was a case study with a qualitative approach, conducted in the second half of 2012, in a Rehabilitation Centre of reference in the state of Santa Catarina. Data collection was conducted through interviews, observation and documentary analysis (records of respondent users). In the analysis prior categories related to humanization were used ? reception, extended and shared clinic; collective management practices and evaluation of the assistance. As a result, it was evidenced that the work process is guided by the reception, there is teamwork, but there is no evaluation of the care. It was concluded that the actions developed are still insufficient for the humanization of healthcare.

RESUMEN

The National Policy of Humanization proposes the extension of the solidarity bonds and shared responsibility of the various social actors involved in healthcare. The objective was to understand whether the work process in a state reference center for rehabilitation is humanized, in accordance with the Health Ministry policy. This was a case study with a qualitative approach, conducted in the second half of 2012, in a Rehabilitation Centre of reference in the state of Santa Catarina. Data collection was conducted through interviews, observation and documentary analysis (records of respondent users). In the analysis prior categories related to humanization were used ? reception, extended and shared clinic; collective management practices and evaluation of the assistance. As a result, it was evidenced that the work process is guided by the reception, there is teamwork, but there is no evaluation of the care. It was concluded that the actions developed are still insufficient for the humanization of healthcare.