Purchasing Over-the-counter medicines from Australian pharmacy: what do the pharmacy customers value and expect?
Pharm. pract. (Granada, Internet)
; 14(3): 0-0, jul.-sept. 2016. tab
Artigo
em Inglês
| IBECS
| ID: ibc-156627
Biblioteca responsável:
ES1.1
Localização: BNCS
ABSTRACT
Background:
Over-the-counter medicines (OTC) are widely available and can be purchased without a prescription. Their availability means that a customer may choose to purchase them without the involvement of a pharmacy/pharmacist. It is important to understand customer OTC purchasing perceptions and behaviour from a pharmacy to better understand the needs and opportunities in this space.Objective:
This study aimed to examine customers key expectations and what they value when purchasing OTC and how the effect of health status/stress and perceived risks/benefits of purchasing OTCs from a pharmacy may influence their OTC shopping behaviour.Methods:
Customers from two metropolitan pharmacies across two different suburbs in Brisbane, Queensland, Australia completed a self-administered questionnaire. Data collection was conducted over a six-week period. The questionnaire examined demographics, current level of health and stress, as well as a range of questions (seven-point Likert-scale) examining perceived benefits and risks, what they value, trust and expect when purchasing OTC.Results:
A total of 86 customers from a broad range of demographics were captured in this study. When asked about their current health state, 41% and 23% respectively indicated that they were stressed and tense when they arrived at the pharmacy but many were feeling well (38%). Most customers strongly agreed/agreed that trust in the advice from a pharmacy (96%), trust in the products (73%), and the altruistic approach of a pharmacy (95%) were critical to them. Further, 82% and 78% respectively disagreed that time pressures or costs were concerns, despite many feeling tense and stressed when they came in. When asked where they intend to buy their future OTC, 89% indicated pharmacy instead of a supermarket.Conclusions:
High levels of trust, confidence and sense of altruism and care were key factors for customers buying OTC from a pharmacy, regardless of time pressures, costs or existing levels of stress and health (AU)RESUMEN
No disponible
Texto completo:
Disponível
Coleções:
Bases de dados nacionais
/
Espanha
Contexto em Saúde:
Agenda de Saúde Sustentável para as Américas
Problema de saúde:
Objetivo 5 Medicamentos, vacinas e tecnologias sanitárias
Base de dados:
IBECS
Assunto principal:
Farmácias
/
Farmácia
/
Esgotamento Profissional
/
Atitude Frente a Saúde
/
Conhecimentos, Atitudes e Prática em Saúde
/
Serviços Comunitários de Farmácia
/
Medicamentos sem Prescrição
Tipo de estudo:
Pesquisa qualitativa
Aspecto:
Determinantes sociais da saúde
/
Preferência do paciente
Limite:
Adulto
/
Idoso
/
Feminino
/
Humanos
/
Masculino
País/Região como assunto:
Oceania
Idioma:
Inglês
Revista:
Pharm. pract. (Granada, Internet)
Ano de publicação:
2016
Tipo de documento:
Artigo
Instituição/País de afiliação:
Queensland University of Technology/Australia
/
RMIT University/Australia