Determining factors of communication effectiveness in nursing teams

ABSTRACT

The quality and effectiveness of nursing care depends on, among other factors, communication processes configuration between health care team members. The objectives of this study were I) to determine how nurses evaluate the diffe-rent dimensions of the communicative process; II) to identify the main obstacles to communication; III) to gauge how nurses evaluate the adequacy of different com-munication channels in health services. This was an investigation of quantitative descriptive and correlational. A structured questionnaire was developed to obtain relevant data on the matter. The research was carried out in four health services (Neonatology, Medicine II, Emergency and Basic Emergency) and a total of 75 nur-ses were surveyed. A comparative analysis between the four services revealed no statistically significant differences in how nurses evaluate the communicative pro-cess. This fact indicates that the way in which communication is configured and evaluated is transversal to nursing practice and independent from the context in which it occurs. The research reveals the generally positive way how nurses evalua-te the communication process. However, some weaknesses of communication in the clinical context are identified, mainly related to the mode in which information of organizational nature is disseminated within each department

RESUMEN

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