Gestão de enfermagem: áreas prioritárias na segurança de profissionais e clientes / Nursing management: priority areas regarding safety of professionals and clients

ABSTRACT

Background: Due to the disturbing data that have been published, health security has gained special notoriety. The involvement of manager nurses is a fundamental condition to ensure high hospital safety standards. These are responsible for promoting a safety culture in teams and for promoting safe environments. Objective: To know what areas manager nurses consider as priority in the safety of clients and nurses in a hospital service. Methodology: A phenomenological qualitative study carried out through a semistructured interview to 14 manager nurses of a hospital in the central region of Portugal, chosen by convenience. Content analysis was carried out using Atlas.ti software and Bardin methodology. Results and Discussion: We identified 11 priority areas in client safety that reflect concern about adverse events with higher incidence rates and their causes described as more significant. The 12 priority areas in occupational safety are in line with the known occupational hazards and the most frequent workplace accidents. There are 5 categories that show a relationship between nurses 'and clients' safety. Conclusion: For those interviewed, customer and professional safety are equally important and interrelated. It is understood that health security is complex and multidimensional and does not only imply client safety, this may be dependent on the safety of the nurse and vice versa. They also demonstrated knowledge of the main safety problems described in the literature

RESUMO

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