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Users perceptions of the quality of MCH services in Grenada
s.l; s.n; 1998. 10 p. graf.
Monografia em Inglês | LILACS | ID: lil-386315
Biblioteca responsável: TT5
ABSTRACT
This study was done to analyse the quality of Maternal and Child Health (MCH) Services delivered according to the perception of users. Data was collected using a pre-tested structured questionnaire, focus group discussions and natural group interviews. 237 users of MCH services were interviewed at randomly selected community health facilities. Ninety-six percent of users were of the opinion that their health workers showed interest and understanding and were friendly and courteous. Ninety-six percent of users were comfortable with the health workers who attended to them. Ninety-two percent of users were questioned by health workers. However, 26 percent received no explanations and instructions. Forty-nine percent of users perceived consultations with health workers to be short. The hours of service delivery were inconvenient for employed persons using the service. Statistically significant differences existed in user satisfaction by location of facility and type of facility at which care was received. Areas identified for improvement include health workers' interpersonal relations and infrastructure including the availability of sanitary facilities and supplies for users. 65 percent of users of MCH services were not gainfully employed (37 percent - unemployed, 28 percent - housewives). Occupational status and educational attainment levels of respondents reflected a disproportionately higher number from lower socioeconomic groups among users of the MCH services. Rescheduling of hours for service delivery is recommended to encouraged more employed persons to use the services.
Assuntos
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Coleções: Bases de dados internacionais Contexto em Saúde: Agenda de Saúde Sustentável para as Américas Problema de saúde: Objetivo 3: Recursos humanos em saúde Base de dados: LILACS Assunto principal: Qualidade da Assistência à Saúde / Saúde Materno-Infantil Tipo de estudo: Pesquisa qualitativa País/Região como assunto: Caribe / Caribe Inglês / Granada Idioma: Inglês Ano de publicação: 1998 Tipo de documento: Congresso e conferência / Monografia
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Coleções: Bases de dados internacionais Contexto em Saúde: Agenda de Saúde Sustentável para as Américas Problema de saúde: Objetivo 3: Recursos humanos em saúde Base de dados: LILACS Assunto principal: Qualidade da Assistência à Saúde / Saúde Materno-Infantil Tipo de estudo: Pesquisa qualitativa País/Região como assunto: Caribe / Caribe Inglês / Granada Idioma: Inglês Ano de publicação: 1998 Tipo de documento: Congresso e conferência / Monografia
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