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Satisfaction attributes related to safety and quality perceived in the experience of hospitalized patients.
Rev Gaucha Enferm ; 41(spe): e20190152, 2020.
Artigo em Inglês, Português | MEDLINE | ID: mdl-31778385
ABSTRACT

OBJECTIVE:

To unveil patient satisfaction attributes related to safety and quality of care.

METHODS:

Qualitative study carried out in a public university hospital in the south region of Brazil. Data were collected in November 2018 through 24 interviews with patients/families from 12 clinical and surgical hospitalization units. Thematic analysis was carried out.

RESULTS:

The satisfaction attributes were categorized in terms of structure, process, and care outcome, and they were related to: access to the service, amount of personnel, environment, interaction with the health team, staff's technical competence, perception of safety with the presence of a relative, assistance patterns present in the care, and change in the health status of the patients.

CONCLUSIONS:

It was verified that the structural aspects were relevant in the patient's experience, besides the relationship established with the health team in the care process, and the technical assistance standards perceived in the staff's work.

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Texto completo: Disponível Coleções: Bases de dados internacionais Base de dados: MEDLINE Idioma: Inglês / Português Revista: Rev Gaucha Enferm Assunto da revista: Enfermagem Ano de publicação: 2020 Tipo de documento: Artigo País de afiliação: Brasil