Maintaining quality in a school of nursing [abstract]

ABSTRACT

Three years ago, the School of Nursing (Victoria) obtained ISO 9001 accreditation. This has resulted in a number of initiatives and benefits for the School as well as changes in the workload and administrative responsibilities of the author. The latter changes include responsibility for the `quality management system' that has been established. The ISO series of quality management originated in the industrial sector in Britain. In order for the system to be acceptable and applicable in a human service industry, it was modified to meet the specific needs. These modifications had to be consistent with the ISO framework as well as addressing the needs of the School. The system requires that official and documented policies be in place and performance standards set and maintained. It also requires that customer complaints be heard and addressed. Other features of the system include the monitoring of preferred suppliers of service, documentation of professional education, staff development and the regular audtiting of procedures. Accreditation has brought to the faculty, students and the university quality accreditation to a standard recognized internationally, particularly throughout Europe and Asia. Students and staff benefit because procedures are clearly outlined, recognized and adhered to.(AU)