Cómo mejorar la calidad del servicio en las instituciones de cuidados prolongados a las personas de edad

ABSTRACT

An investigation into the quality of service in nine Israel institutions for the long-term care of the elderly revealed many shortcomings. Two government ministries have adopted an experimental programme to upgrade the quality of care by improving the regulatory system. Instruments have been prepared and tested, supervisors and institutional staff have been trained, and baseline data have been gathered for use in programme evaluation. Advances have been made in the enforcement of regulations and in the identification of deficiencies. Both government supervisors and institutional administrators have welcomed the opportunity to participate in the programme and to contribute to the betterment of life in old-age homes